Credit Services Association publishes new report on supporting customers with language barriers
The Credit Services Association (CSA), the sole national trade association in the UK representing organisations active in the debt collection and debt purchase industry, has published a new report examining how language barriers can affect customer engagement across the sector. In particular, the research highlights that language barriers are a recurring operational issue across debt […]
Read MoreMonzo and Fair4All Finance announce a new partnership to widen access to affordable credit
Monzo, the UK’s leading digital bank, and Fair4All Finance, a not-for-profit focused on improving financial inclusion, announce a new partnership to widen access to affordable credit, as 16m+ UK adults face barriers to borrowing – a figure that has increased around 30% since 2018. This is in response to the fact that when refused mainstream […]
Read MoreFinancial Ombudsman Service new complaint form goes live
Financial Ombudsman Service’s (FOS) new complaint form is now live for all consumers who submit a complaint via its website. The new form is designed to make the FOS complaints service accessible and easy to use and was developed in consultation with stakeholders. FOS stopped accepting new complaints via email on 8 June 2026 and […]
Read MoreNational Audit Office finds millions are unaware of available support with household bills as debt soars
According to a report by the National Audit Office (NAO), millions of people are missing out on support for essential bills, such as water, energy and broadband, as debt to water and energy companies climbs over £7 billion. The report examined how Ofcom, Ofwat and Ofgem support consumers in vulnerable circumstances and whether people can […]
Read MoreEnforcement Conduct Board publishes sector-side review into linking cases and fee-charging practices
The Enforcement Conduct Board (ECB) has published a sector-side review into linking cases and fee-charging practices across the enforcement sector. The Review examines how firms interpret the Taking Control of Goods (Fees) Regulations and apply fees in practice. ECB found no evidence of widespread or systemic overcharging, but did identify inconsistencies in firms approaches, including: […]
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