FCA publishes landmark Mills Review into impact of AI on retail financial services
Led by Financial Conduct Authority (FCA) executive director Sheldon Mills and commissioned by the FCA Board, the newly published Mills Review is the first work of its kind initiated by a regulator globally. Drawing on views from across the financial services landscape, the report identifies four major AI‑driven shifts likely to impact retail financial services: the […]
Read MoreMALG Community Catch Up: July 2026
In this edition: MALG Conference 2026 Outline Programme Revealed! National Members Meeting 16 July – one week left to book! Other Upcoming Meetings Resources: Safe and Effective Use of Generative AI in Debt Advice New Members Podcast Highlights Member Collaboration Spotlight: Credit Services Association language barriers report Latest Money Advice/Debt Sector News MALG Conference 2026 Outline Programme […]
Read MoreGovernment opens consultation on amending regulations to introduce steps that councils will be required to take before moving to formal enforcement
The government’s Ministry of Housing, Communities and Local Government has opened a consultation seeking views on amending regulations to introduce steps that councils will be required to take before moving to formal enforcement. It outlines the steps that councils should follow ahead of seeking a liability order for unpaid council tax and proceeding to formal […]
Read MoreEnd Fuel Poverty Coalition says energy debt fears are plaguing UK households as industry profits rise
New figures released by the End Fuel Poverty Coalition reveal that UK households are already struggling to cope with the weight of energy debt ahead of upcoming price rises. The research reveals that three in ten (31%) UK adults are currently in debt to their energy company or worried about falling behind, increasing to over […]
Read MoreCredit Services Association publishes new report on supporting customers with language barriers
The Credit Services Association (CSA), the sole national trade association in the UK representing organisations active in the debt collection and debt purchase industry, has published a new report examining how language barriers can affect customer engagement across the sector. In particular, the research highlights that language barriers are a recurring operational issue across debt […]
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