Deaf Awareness Week report exposes impact of deaf exclusion as banks lead push to close the communication gap
A new report sets out the steps needed to help improve the financial lives of deaf people, as miscommunication and misunderstanding drives nine in ten (90%) debt cases among British Sign Language (BSL) users. It says that while banks and building societies are making positive progress by working together on inclusive solutions, significant barriers remain […]
Read MoreMALG Community Catch Up: April 2026
Hello to all our Members and Associates, welcome to the MALG Community Catch-Up – your monthly update on opportunities to ‘work together to improve the lives of people in debt’. In this edition: New Research Warns: Generative AI Could Transform Debt Advice – But Only with Guardrails Podcast Episode 16: From Fragmented to Connected – Rethinking ‘Tell Us Once’ […]
Read MorePolicy paper exploring the relationship between problem debt and risk of homelessness published
A new Centre for Homelessness Impact-funded policy paper exploring the relationship between problem debt and the risk of homelessness has been published. The paper’s authors, which include Sharon Collard of University of Bristol Personal Finance Research Centre, say that problem debt is a systemic driver of homelessness. Across the evidence, a consistent picture emerges: debt […]
Read MoreNew Research Warns: Generative AI Could Transform Debt Advice – But Only With Guardrails
A major new study released by Money Advice Liaison Group (MALG) and AI innovation firm Wyser provides the clearest picture yet of how generative AI could reshape the UK’s regulated debt advice landscape – but only if deployed with precision, humility and human oversight. Funded by the Money & Pensions Service (MaPS), ‘Exploring Safe & […]
Read MoreMoney Advice Trust publishes ‘Tell Us Twenty’, a review of initiatives that allow people to share their support needs with multiple organisations
Money Advice Trust’s new report ‘Tell us 𝙾̶𝚗̶𝚌̶𝚎̶ Twenty’, is a review of initiatives that allow people to share their support needs with multiple organisations. It is a follow up its 2024 report outlining 10 guiding principles to help design better data-sharing schemes and finds that, in 2026, there are at least 20 ‘Tell Us […]
Read More