Money Advice Liaison Group Logo


The MALG South West group was founded in 2019 in response to demand for a forum to bring together key players in the money advice, credit and wider sectors in the region. Members so far include representatives from organisations such as South West Water and Bournemouth Water.

MALG South West Regional Meeting July 22nd, 2020

Thank you to all 35+ members who took part in our ‘virtual’ South West Regional Members Meeting. The meeting included presentations from Wessex Water, University of Bristol, Wiltshire Citizens Advice, Money Advice Trust and StepChange Debt Charity and our thanks go out to all of our speakers for their very interesting and informative presentations.

Presentation slides found below:

March 2020 meeting presentations:

October 2019 meeting:

The group’s Chair, Tina Chapple of South West Water, said: “The meeting was another stepping stone to bringing the region’s creditor and debt advice organisations together to share best practice and challenges, and agree that we are all working towards the same goal by putting the customer at the heart of everything we do. The networking and engagement has enabled us to forge new relationships with debt advice support agencies which will aid our 2020 affordability mentoring programme. The highlight for me was the positive reaction from attendees at the presentation about the role bailiffs play in the water industry, with many being surprised to learn that South West Water only use them as a last resort after some 20 prompts.”


July 2019 meeting presentations:

A follow-up article from Wessex Water is available HERE.

January 2019 meeting presentations:

If you would be interested in joining MALG South West, please email

See the events calendar for details of future meetings.