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MALG and Money Advice Trust launch new GDPR and vulnerability guidance

04 Nov 2020 | Posted In Money advice news

A new guide from the Money Advice Liaison Group (MALG) and the Money Advice Trust seeks to help firms meet data protection regulation and support vulnerable customer needs, by understanding the overlap between GDPR and vulnerability, and striking the right balance between human experience and data. ‘Vulnerability, GDPR, and disclosure: A practical guide for creditors […]

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Call for government to level up debt collection practices to address ‘widespread unfairness’

03 Nov 2020 | Posted In Money advice news

A new report has found ‘widespread unfairness’ in the way in that central and local government collects debts including council tax, benefit and tax credit overpayments.  The Money Advice Trust, the charity that runs National Debtline and Business Debtline, is calling for government to ‘level up’ its debt collection practices to those of other sectors – or […]

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Bob’s Blog: Get ready for the MALG Virtual Summit!

28 Oct 2020 | Posted In Bob's Blog (MALG updates)

With just 24 hours to go until our inaugural MALG Virtual Summit, here’s everything you need to know! We now have in excess of 230 delegates signed up, making this our biggest and best event yet and demonstrating just how important it is that we continue to ‘work together to improve the lives of people in debt’, especially in such challenging times. […]

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Bob’s Blog: MALG Virtual Summit two weeks to go and new GDPR and Vulnerability Guide launch

15 Oct 2020 | Posted In Bob's Blog (MALG updates)

Hello to all our MALG members and contacts. With just two weeks to go until our inaugural MALG Virtual Summit, we are very pleased to announce that we already have almost 200 delegates signed up! In the absence of a physical conference this year, it is refreshing to know that there is still an appetite to attend virtual events. We are […]

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High Court Decision Imminent on Virtual Enforcement

14 Oct 2020 | Posted In Money advice news

The Royal Courts of Justice have been asked by Just – the enforcement market integrator, to clarify the legal status of virtual enforcement as an alternative to physical debt collection. Virtual enforcement solutions allow qualified enforcement staff to work remotely when seeking to collect on unpaid debts. Developed as an alternative to physical enforcement, Just […]

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