“It is very important as an industry trade body to engage and work alongside MALG and other industry stakeholders to learn and be kept up to date on money advice sector matters so that we can share these learnings with our member companies.”

“Thank you for [having me at the MALG Friday Forum] yesterday! It was a really interesting session and I am looking forward to seeing some more detail from the slides. I just find it amazing how you keep hitting the spot in terms of relevance and then quite lively debate!”

“MALG has always been a tremendous advocate for welfare and income maximisation advice and with Universal Credit and other welfare changes becoming a cause of debt, we feel it is absolutely the right time to get involved on a deeper level, so that we can highlight benefits issues to the MALG network and, hopefully, find ways of solving issues together.”

“I am new to MALG meetings. Although my role at London Borough of Barnet does not bring me directly into contact with clients who are in debt and I do not work in debt recovery for Barnet, my manager also manages Barnet Council’s Welfare, Council tax, Business rates and Overpayment recovery teams and has asked me and a colleague from the Quality Assurance team to attend the fortnightly MALG meetings and report back to him on any key issues. I found the topics, speakers at the Regional Members Meeting event useful and very informative and intend to join the Friday Forum meetings as often as I can.”

“I just wanted to send you a note to say well done for organising such a good conference. I’ve both organised and been to a few of these things in my time and your event is definitely a stand-out success. I was trying to put my finger on why – the organisation and attention to detail was excellent: joining instructions, printed programme in the badge, clear direction on the day, great venue, genuine welcome, good tech and tech-support – all essential components. But I think the standout for me was the authentic content and thoughtful programme; it was refreshing to see.”

“It’s good to talk and MALG is a great forum for getting people together. Long may it continue!”

“MALG ‘s forward thinking approach on age old problems and new issues enables members to be on the front foot on how they manage and deal with their clients’ needs and demands. MALG’s ability to showcase the social and stigmatic problems consumers face when in debt has helped member organisations better equip and prepare themselves. MALG’s continuous efforts to forge synergies has helped improve better relations between the advice and creditor sector, making the consumer a direct beneficiary.”

“Well worth attending [the MALG Friday Forum] this morning. Genuine Open Forum in a cross section professional atmosphere, freedom to say what you like & raise the issues of the day, a handy CPD point as well.”