“Five years ago, when traditional in-person connections disappeared seemingly overnight during the COVID-19 pandemic, the MALG Friday Forum emerged to help our industry continue supporting people in financial difficulty when they needed it most.
As Head of Customer Insight at PRA Group and now co-chair of MALG Scotland’s Regional Steering Group, I can tell you that in my personal experience, the Forum has been a valuable lifeline.
It created an open network for people who are passionate about helping our customers and gave us a safe space in which we continue to share diverse opinions, knowing that they will be both challenged and wholly respected. Through the MALG network, I have made both professional and personal connections, leading to collaboration opportunities and more importantly, lasting friendships.
The Forum fosters a spirit of support and shared purpose that continues to grow, thanks to the dedicated team who brings us together. I am incredibly proud of the trust we have built as a group and the positive differences we are all making to improve the experiences of those in debt.”
