Citizens Advice Scotland publishes new report on improving access to banking services
Citizens Advice Scotland has launched a new report entitled ‘Holding to Account: recommendations for improving access to banking Services’. It says that the ultimate form of financial exclusion in modern society is not having access to a bank account. Without a bank account, people’s ability to fully engage in society, financially or otherwise is severely […]
Read MorePolicy in Practice publishes new research on how income varies throughout the year for Universal Credit households
In a new study, funded by the Joseph Rowntree Foundation, Policy in Practice shows the level of income volatility faced by a subset of households receiving Universal Credit. By following over 70,000 Universal Credit households across seven local authorities from April 2022 to March 2023, it found that: Almost a third of Universal Credit households […]
Read MoreBob’s Blog: MALG Update March 2025
Hello to all our Members and Associates, Spring has officially sprung and 2025 is already flying by! Keep up to date with how you can make the most of the opportunities we provide to ‘work together to improve the lives of people in debt’: Conference 2025 – 8 MONTHS TO GO! Podcast: MALG insights, in your […]
Read MoreFCA Review of firms’ treatment of customers in vulnerable circumstances published
Just 4 in 10 vulnerable customers say they have disclosed their needs to their financial services provider, new research commissioned by the Financial Conduct Authority (FCA) shows. However, those that do open up tend to have better experiences. Three quarters of vulnerable customers who told their firm about their circumstances (74%) said that staff asked […]
Read MoreMoney and Mental Health to be granted powerful super-complainant status in order to tackle consumer harms
The Money and Mental Health Policy Institute, the charity founded and chaired by Martin Lewis (MoneySavingExpert) to break the toxic link between money issues and mental health issues, has been recommended for ‘super-complainant’ status — which will grant it special powers to ensure action on specific consumer harms from regulators. Money and Mental Health will be […]
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