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MALG North West is the longest established regional MALG group, created in 1997 to promote greater communication, understanding and professionalism between money advice agencies and creditors in the region. It was the first networking group of its kind, aiming to maximise upon the wealth of representation in the North West area.

Today MALG North West is one of the most successful groups with around 50 members regularly attending, meeting quarterly in and around the North West area.

The group is chaired by Miriam Scott of Shoosmiths LLP and Sharon Mercer of Citizens Advice. Other regular attendees/committee members include Joanne Brookes of MoneyPlus, Garry Hepherd of StepChange, Vanessa Whale of HSBC, and Vanora McCullagh of Lowell Group.

The groups meets four times a year in Manchester, Chester, Liverpool and/or Wigan. Topics covered at recent meetings include:

  • How to reach and engage with vulnerable groups
  • Money Advice Service Update and ‘Long term impact of money advice on low income households’
  • Welfare Reform
  • The British Bankers’ Association’s 9 Principles – ‘coming together to improve our services to clients/customers’

Presentation slides from the 20/09/18 meeting can be found here: Credit unions and advice agencies working togetherManchester Credit UnionOverview of credit unions by ABCUL

Presentation slides from the 21/06/18 meeting can be found here: Universal Credit presentation, Implications of GDPR by Robert Bell, RB Compliance

For a list of some MALG North West members see the regional section of the members page and for details of upcoming regional members’ meetings, see our events calendar.

If you feel you would benefit from joining the North West Discussion Forum we would be pleased to hear from you. Please email