FCA provides update on support for consumers impacted by coronavirus following Budget
The FCA’s mortgages tailored support guidance sets out its expectation that firms should not enforce mortgage repossessions, except in exceptional circumstances, before 1 April 2021. It is publishing updated draft guidance for firms from 1 April, to ensure that mortgage customers whose homes may be repossessed are treated fairly and appropriately, particularly where there are […]
Read MoreBob’s Blog: MALG Virtual Connect – one month to go!
Hello to all our MALG Members and contacts, The all-new MALG Virtual Connect will take place one month today during #DebtAwarenessWeek 2021! If you haven’t already booked your place, now is the time to do it! We’ve taken on board all your feedback from the MALG Virtual Summit in October 2020 and we have designed the agenda to […]
Read MoreFCA launches guidance for firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers. The guidance aims to drive improvements in the way firms treat vulnerable consumers so that they are consistently able to achieve outcomes that are as good as everybody else. People can find themselves in vulnerable circumstances […]
Read MoreFCA finds Covid-19 leaves over a quarter of UK adults with low financial resilience
The Financial Conduct Authority (FCA) has released its latest Financial Lives survey (FLS), looking at consumers’ financial situations, the financial products they choose and their experiences of engaging with financial services firms. The FCA concluded its FLS research in February, and ran an extra survey in October in order to understand the impact of the […]
Read MoreBob’s Blog: MALG events and membership update
Hello to all our MALG Members and contacts, Thank you to those of you who attended our recent National Members Meeting and our joint event with DIGIMASS ‘Let an App Fill the Gap’, which were both well received (see the DIGIMASS event link for testimonials). All presentations following both events are available via the relevant password protected pages of our […]
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