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February 2021

Bob’s Blog: MALG Virtual Connect – one month to go!

25 Feb 2021 | Posted In Bob's Blog (MALG updates)

Hello to all our MALG Members and contacts, The all-new MALG Virtual Connect will take place one month today during #DebtAwarenessWeek 2021! If you haven’t already booked your place, now is the time to do it! We’ve taken on board all your feedback from the MALG Virtual Summit in October 2020 and we have designed the agenda to […]

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FCA launches guidance for firms on the fair treatment of vulnerable customers

23 Feb 2021 | Posted In Money advice news

The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers. The guidance aims to drive improvements in the way firms treat vulnerable consumers so that they are consistently able to achieve outcomes that are as good as everybody else. People can find themselves in vulnerable circumstances […]

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FCA finds Covid-19 leaves over a quarter of UK adults with low financial resilience

15 Feb 2021 | Posted In Money advice news

The Financial Conduct Authority (FCA) has released its latest Financial Lives survey (FLS), looking at consumers’ financial situations, the financial products they choose and their experiences of engaging with financial services firms. The FCA concluded its FLS research in February, and ran an extra survey in October in order to understand the impact of the […]

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Bob’s Blog: MALG events and membership update

09 Feb 2021 | Posted In Bob's Blog (MALG updates)

Hello to all our MALG Members and contacts, Thank you to those of you who attended our recent National Members Meeting and our joint event with DIGIMASS ‘Let an App Fill the Gap’, which were both well received (see the DIGIMASS event link for testimonials). All presentations following both events are available via the relevant password protected pages of our […]

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CSA highlights urgent need to roll out Debt Advice Apprenticeship in 2021

03 Feb 2021 | Posted In Money advice news

In the lead up to National Apprenticeship Week 2021, the Credit Services Association (CSA), the UK trade body for the collections and debt purchase sector, is urging money and debt advice organisations to take advantage of Apprenticeship Levy funds available to run apprenticeships for their existing and prospective advisers. The Level 3 Debt Adviser Apprenticeship, a […]

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