National Members
Acquired Ltd
Affinity Water
The largest water-only supplier in the UK, providing 900 million litres of water each day to a population of more than 3.6 million people.
Visit their WebsiteAngel Advance Limited
Angel Advance Limited is an ethical debt management company which concentrates purely on fair outcomes for its Customers.
Visit their WebsiteAnglian Water
Supplies water and water recycling services to more than 6 million customers in the East of England and Hartlepool.
Visit their WebsiteAryza
Aryza delivers cutting-edge automation software tailored for regulated sectors, specializing in lending, credit, debt recovery, and insolvency industries. Our solutions streamline back and middle office tasks, covering customer data management, administration, and payment processing throughout the debt cycle. Powered by scalable technology, we enable clients to boost efficiency and ensure compliance with local regulations. With unmatched expertise and data capabilities, our solutions drive positive financial outcomes globally. Established in 2002, Aryza operates across four continents.
Visit their WebsiteAscendant Solutions Limited
Provides bespoke software solutions for both public and private sector debt collection.
Visit their WebsiteAscent Performance Group (Ascent Legal, Ascent Contact)
Ascent is one of the UK’s largest specialist debt recovery law firms, widely recognised as a market leader in the provision of high-quality, ethically-led services, and in customer engagement and rehabilitation.
Visit their WebsiteAuriga Services
Offers a complete range of assistance services, including management and delivery of both financial and non-financial support schemes, and delivery of advice to customers.
Visit their WebsiteBirmingham Settlement
Birmingham Settlement offers a wide range of services to the communities we serve, helping people to gain the skills and confidence they need to overcome life’s challenges and bring about positive change.
Visit their WebsiteBournemouth Water
We want all of our customers to receive a bill that’s affordable and value for money, and to receive the highest levels of service regardless of their circumstances. By delivering efficiency and expanding our industry tool kit, we want to make water poverty a thing of the past.
Visit their WebsiteBridgewater Finance Group Ltd
Bridgewater Finance Group Ltd, comprising consumer focused brands, Financial Support Systems Ltd (FSS) & Bridgewater Support Solutions Ltd T/as DFH Financial Solutions.
Providing advice and solutions to individuals in debt.
Visit their WebsiteBristol Water
We want all of our customers to receive a bill that’s affordable and value for money, and to receive the highest levels of service regardless of their circumstances. By delivering efficiency and expanding our industry tool kit, we want to make water poverty a thing of the past.
Visit their WebsiteBristow & Sutor
A leading enforcement agency, providing nationwide enforcement and debt collection services to Local Authorities The company has an excellent reputation for ethical and partnership working with its clients.
Visit their WebsiteBrodies LLP
Brodies is the Scottish headquartered law firm offering clients the largest specialist legal resource in Scotland. It has offices in Edinburgh, Glasgow, Aberdeen and Brussels.
Visit their WebsiteBSI Assurance UK Ltd.
BSI is your business improvement partner. Helping organisations around the world, build competence and capability for sustainable growth. Experts in customer excellence.
Visit their WebsiteC&R Software
Revolutionising collection and recovery, conquering complexity and prioritising the consumer experience.
Visit their WebsiteCabot Credit Management
A market leader in credit management services including debt purchasing, contingency collections, business process outsourcing and litigation.
Visit their WebsiteCDER Group
Building on the combined reputation and expertise of three of the UK’s leading enforcement providers, CDER Group was formed with the key aim of delivering “Fairness in Operation”.
Visit their WebsiteChandlers Limited
Chandlers is one of the leading enforcement agencies since its incorporation in 1996, providing nationwide enforcement and debt collection services to Local Authorities.
Visit their WebsiteChartered Institute of Credit Management (CICM)
Largest recognised professional body in the world for the credit management community.
Visit their WebsiteChristians Against Poverty (CAP)
Nationally recognised charity that works to help the most vulnerable out of poverty through free face-to-face debt management service, with advice and on-going support provided from head office.
Visit their WebsiteCitizens Advice
A network of independent charities throughout the UK that give free, confidential information and advice to assist people with money, legal, consumer and other problems. The organisation also campaigns to improve the policies and principles that affect people’s lives on a national level.
Visit their WebsiteCivil Enforcement Association (CIVEA)
CIVEA is the principal trade association representing civil enforcement agencies employing around 2000 certificated enforcement agents that operate in England and Wales.
CIVEA’s members work to enforce civil debt on behalf of local authorities and Her Majesty’s Courts and Tribunals Service (HMCTS) including council tax, business rates, parking fines, magistrates’ court fines, employment tribunal awards, child support payments, B2B and commercial rent arrears.
Visit their WebsiteCollaboration Network
The Collaboration Network is a professional membership organisation supporting cross sector learning and collaboration to improve service for consumers and colleagues.
Visit their WebsiteComplete Communication Solutions Ltd. T/a Saascoms
Saascoms is an award-winning communications business specialising in digital contact and engagement solutions.
Our services are accessed online (SaaS) without the need to purchase or host software, and there are no set-up costs.
You can engage with your clients using Text to Web, digital appointments, secure digital letters, SMS messaging, email, and a two-way multi-channel messaging platform with a sophisticated chatbot. This omnichannel portal allows you to engage customers on your website via SMS, email, or any form of social media messaging. It also allows your customers to self-serve or choose a channel of contact most suitable for them.
Consumer Credit Association (UK)
UK association representing businesses in the Home Credit sector.
Visit their WebsiteConsumer Credit Trade Association (CCTA)
The Consumer Credit Trade Association (CCTA) is one of the oldest trade associations in the UK. Established in 1891, we have a long and influential history. Our objective is to support and develop an effectively regulated alternative lending market. We strive continually to ensure responsible access to credit for all.
Visit their WebsiteCourt Enforcement Services
Bringing a fresh and modern customer-focused approach to the court enforcement sector in the UK.
Visit their WebsiteCredit Resource Solutions
Provide technology driven credit management Solutions. Engaging with clients and customers in a compliant, compassionate, and simple manner, encouraging self service to get it sorted.
Visit their WebsiteCredit Services Association (CSA)
UK trade body for the debt collection/purchase sector.
Visit their WebsiteCreditspring
We have created a new kind of backup plan to help people without savings better manage unexpected expenses and avoid riskier types of debt.
Visit their WebsiteDebt Movement UK Ltd
Debt Movement provides professional debt guidance and solutions that help people move out of debt, empowering them to take control of their finances.
Visit their WebsiteDebtStream Solutions Ltd
DebtStream Solutions is a digital first, white label, self service collections tool, which drives better customer engagement and outcomes, whilst reducing collection costs. It integrates with existing collections platforms with a high level of configurability, allowing your customers to manage their debts online 24/7. Customer case studies have shown a 20% increase in gross collections, a 46% increase in the set up of payment plans and over 50% shift to self service for all collections activity.
Visit their WebsiteDMSFieldcall Ltd
DMSFieldcall Ltd is one of the UK’s leading specialist customer field visit businesses providing a range of field services across several different business sectors.
Visit their WebsiteDukes Bailiffs Limited
Known for its excellent reputation in ethical enforcement and partnership working with clients, Dukes is a leading provider of enforcement and debt collection services to Local Authorities nationwide.
Visit their WebsiteEcospend Technologies Ltd
Ecospend Technologies are UK’s market leading open banking provider, registered by the FCA both for payment initiation (PIS) and account information (AIS) services.
Visit their WebsiteEngage Community Banking (Contis Financial Services)
Engage is the national brand for community banking. Through our partnership approach we are working to end financial exclusion and promoting financial opportunity for all.
Visit their Websiteentitledto Ltd
Provides cost effective solutions to help organisations deliver their services through self-serve tools and adviser-led activities. Products include benefits calculators, budgeting tools and affordability calculators.
Visit their WebsiteEquivo Ltd
Equivo was established to challenge our marketplace, to set new benchmark standards and to deliver innovative tech-enabled solutions.
Equivo has three key divisions; Collections & Field, Legal Services and Enforcement covering all disciplines within the debt and property recoveries lifecycle.
We are uniquely authorised and regulated by the Financial Conduct Authority, the Solicitors Regulation Authority and authorised by the Ministry of Justice, coming together to enable unique in-house capabilities and expertise at national scale across four regional offices and supported by a nationwide field team.
Visit their WebsiteExcel Civil Enforcement Ltd
Excel Civil Enforcement delivers outstanding enforcement, collection, training, qualifications and associated services to local authorities and central government departments with 100% employed certificated enforcement agents.
Visit their WebsiteExperian
World’s leading global information services company offering credit scoring and reporting.
Visit their WebsiteFinance & Leasing Association (FLA)
Leading trade body for the asset, consumer and motor finance sectors in the UK.
Visit their WebsiteFinancial Cloud
Financial Cloud is the ultimate Financial CRM. Trusted by some of the UK’s largest financial institutions and innovative start-ups to deliver exceptional customer experiences.
Visit their WebsiteFinancial Wellness Group
Financial Wellness Group draws on the vast experience of Gregory Pennington, Wilson Andrews and Freeman Jones to create one of the largest providers of free debt advice, and solutions, in the UK.
Visit their WebsiteHigh Court Enforcement Officers Association (HCEOA)
Represents High Court Enforcement Officers in the UK authorised under its 2004 regulations and enforces Civil Court Judgements issued in both the High Court and the County Court.
Visit their WebsiteHigh Court Writ Recovery (Trading Style of Enforcement Group Ltd)
High Court Writ Recovery is an approachable, ethical and responsible Enforcement company, applying best practice and a respectful approach with our clients, their customers and our teams. This ethos forms part of our DNA at High Court Writ Recovery.
Visit their WebsiteHome Group
A social enterprise, charity and one of the UK’s largest providers of high-quality housing and integrated housing, health and social care.
Visit their WebsiteIE Hub
Empowering consumers to complete and share their I&E details at a pace that suits them. No set-up fees for creditors, simply pay for I&E’s you receive.
Visit their WebsiteIllegal Money Lending Team
Conducts investigations in to “loans sharks” as well as promotes, educates and raises awareness of the issues involved.
Visit their WebsiteIncomeMax
We help families to maximise their income and take control of their finances by providing personal welfare and money advice.
Visit their WebsiteInicio AI
Inicio AI delivers a unique software platform to enable organisations to understand their customers affordability/I&E position. We provide a specially trained virtual agent that supports a consumer or business to complete a detailed income & expenditure statement, enabling customers to get the support they need to self-serve at a time and place that suits them. We connect with modern technology such as Open Banking, CRA data and benefit calculators to make the process simple and quick for consumers and reliable and auditable for organisations.
Visit their WebsiteInsolvency Practitioners Association
UK’s sole Recognised Professional Body dedicated to the insolvency profession. It is both a regulator and a membership organisation.
Visit their WebsiteIntrum UK
Intrum UK is a leading debt purchase and collection company committed to driving best practice both within our own business and across the industry.
Visit their WebsiteJT Maxwell Ltd
Experts in financial recovery, we bring back financial control and the chance to start again with professional support from a team that is passionate and dedicated to deliver the best debt solutions that is free advice to our clients and referral sources.
Visit their WebsiteLantern Debt Recovery Services Limited
Since 2008, Lantern has supported over 2 million customers in becoming debt free by following its Promise to Customers – ‘To Truly Put Our Customers at the Heart of Everything We Do’. By offering solutions that are both affordable and realistic it ensures that this promise is fulfilled.
Visit their WebsiteLending Standards Board (LSB)
A self-regulatory body which monitors and enforces the Standards of Lending Practice.
Visit their WebsiteLester Aldridge LLP
Lester Aldridge is a full service law firm specialising in bulk recoveries (debt and asset recovery) and we can help every step of the way.
Visit their WebsiteLink Financial
One of Europe’s largest purchasers and servicers of performing, semi-performing and non-performing loans.
Visit their WebsiteLowell
Leading provider of credit management services specialising in debt recovery, data analytics and customer insight.
Visit their WebsiteMarston (Holdings) Ltd trading as Marston
An established, innovative, and ethically renowned enforcement agency delivering expert enforcement and debt collection services nationwide to central and local government clients. Marston collaborates closely with clients and welfare sector stakeholders to develop collaborative working methods and effective partnerships that deliver positive engagement with vulnerable customers and effective collections for clients.
Visit their WebsiteMoney Advice Scotland
National umbrella organisation which promotes the development of free, independent, impartial, confidential money advice and financial inclusion.
Visit their WebsiteMoney Advice Trust
National charity offering free, independent debt advice to people across the UK through its telephone and online services; National Debtline and Business Debtline. Also offers training and resources to businesses and charities through its WiserAdviser service.
Visit their WebsiteMoney and Pensions Service
Money and Pensions Service is an arm’s-length body of the DWP and helps people to improve their financial wellbeing and build a better, more confident future.
Visit their WebsiteMoto Novo Finance
Offer a range of relevant products and services quickly, efficiently and competitively, and have been doing so for over 40 years.
Visit their WebsiteNewlyn PLC
Northumbrian Water Limited / Essex and Suffolk Water Limited
We provide water and sewerage services in the north east of England. In the south east of England, we trade as ‘Essex and Suffolk Water’ in the supply of water services only.
Visit their WebsiteOodle Car Finance (Oodle Financial Services Ltd)
The fastest growing car finance company in the UK, helping customers shop with dealers online and in-person to find the best used car for their budget.
Visit their WebsiteOpos Limited
Opos is a leading provider of consumer and commercial debt collection and BPO services in the banking, utility, telecoms and retail finance sectors.
Visit their WebsitePayPlan
One of the UK’s leading free debt advice providers, providing free expert debt advice and guidance, helping people find a way out of debt and take back control of their money and their lives.
Visit their WebsitePepper Advantage (UK)
The UK arm of Pepper Advantage was established in 2003, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations.
Visit their WebsitePerch Group
Perch Group is a fast growing group of companies (comprising debt purchaser Perch Capital, debt resolution agency ACI, litigation firm TM Legal and field services company Verify) that specialise in credit and asset management in the UK.
Visit their WebsitePolicy in Practice
Helps organisations to support vulnerable families using its award winning software powered by an engine that knows how policies interact showing what actions people can take to be better off.
Visit their WebsitePRA Group (UK) Ltd
A global leader in acquiring and collecting non-performing loans.
Visit their WebsiteQualco SA
With more than 20 years of proven experience, Qualco is a leading Fintech solutions provider, enabling clients to realise value through the provision of operational platforms, data insights, digital experiences, and domain knowledge.
Visit their WebsiteRooted Finance
Rooted Finance is a pioneering debt and money advice Charity . It provides bespoke support to manage financial distress helping individuals towards financial wellbeing and resilience.
Royal National Institute of Blind People (RNIB)
Helping organisations to ensure their products and services are accessible and usable to blind and partially sighted people.
Visit their WebsiteRundle & Co Limited
As one of the leading providers of ethical enforcement services to the public and private sector, we specialise in prompt recovery of debt including Council Tax, Business Rates, Road Traffic and Commercial Rent.
Visit their WebsiteSigma Connected Ltd
A leading contact centre and outsourcing services (BPO) provider that specialises in expert white label customer contact solutions for businesses in utilities and financial services.
Solaris Law Limited (formerly Azzurro Law Limited)
Solaris Law Limited (formerly Azzurro Law) is a specialist business to business legal recoveries and dispute resolution firm with a sole focus on commercial recoveries. This enables them to concentrate their resources into one area, making them true experts in commercial recoveries.
Solaris Law Limited is an ABS (Alternative Business Structure) combining legal expertise and excellence with business acumen and commercial experience. They have the freedom, flexibility and capital to address all of your business needs.
Visit their WebsiteSouth West Water
We want all of our customers to receive a bill that’s affordable and value for money, and to receive the highest levels of service regardless of their circumstances. By delivering efficiency and expanding our industry tool kit, we want to make water poverty a thing of the past.
Visit their WebsiteStepChange Debt Charity
UK’s largest provider of free, independent debt advice and managed solutions.
Visit their WebsiteTandem Bank (formerly Oplo Group Limited)
One of the UK’s leading providers of consumer credit, providing a financially fair way for people to borrow and power their potential.
Visit their WebsiteTCN Inc.
TCN is a complete dialler replacement with full outbound, inbound, manual, preview, compliance suite and blended functionality. No hardware, no monthly minimums, or maintenance fees.
Visit their WebsiteThe Salvation Army Trustee Company
A worldwide evangelical Christian church. Our mission is based on faith in Jesus Christ who wants everyone to experience life in all its fullness.
Visit their WebsiteThe Trussell Trust
We support a nationwide network of food banks and together we provide emergency food and support to people facing hardship, and campaign for change to end the need for food banks in the UK.
Visit their WebsiteTrustfolio Ltd
UK Finance
Represents nearly 300 of the leading firms providing finance, banking, markets and payments-related services in or from the UK. It was created in 2017 by combining most of the activities of the Asset Based Finance Association, the British Bankers’ Association, the Council of Mortgage Lenders, Financial Fraud Action UK, Payments UK and the UK Cards Association.
Visit their WebsiteUnited Utilities
United Utilities is the North West’s water company – keeping the taps flowing and the toilets flushing for 3 million homes and 200,000 businesses across the region.
Visit their WebsiteVanquis Banking Group Plc
Vanquis Banking Group plc, is a FTSE All Share company and a leading specialist bank, established in 1880. They lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop.
Visit their WebsiteVulnerability Registration Service
Provides vulnerable consumers with a single reference point for recording their personal circumstances when looking to protect themselves against debt or related financial problems.
Visit their WebsiteWelsh Water (Dwr Cymru)
Welsh Water is a not-for-profit company which supplies drinking water and wastewater services to most of Wales and parts of western England
Visit their WebsiteWessex Water
Regional water and sewerage business serving 2.8 million customers across the South West of England.
Visit their WebsiteAffiliate Members
ACT Credit Management Ltd
ACT provides comprehensive credit management solutions. ACT is committed to delivering high quality debt recovery solutions, while maintaining strong ethics, compliant standards and complete transparency.
Visit their WebsiteAdvice Direct Scotland
Advice Direct Scotland is Scotland’s largest digital advice agency, providing free and independent advice to the citizens of Scotland.
Visit their WebsiteAdvice Services Alliance
The UK umbrella group for the voluntary social welfare legal advice sector.
Visit their WebsiteAdvice Works / Renfrewshire Council
Renfrewshire Council offer local authority welfare rights and money advice service.
Visit their WebsiteAlliance Homes
We are a community based social housing provider operating in the West of England. We own and manage around 6,500 homes and employ 350 staff, with an annual turnover of £43 million we work in partnership with local, regional and national agencies to deliver our services.
As well as providing homes that are affordable in terms of rent and running costs, we also provide a range of support services to help individuals get the most out of life.
Association of British Credit Unions
Main trade association representing credit unions in Great Britain.
Visit their WebsiteBirmingham City Council
The largest local authority in the UK, providing services to the residents of Birmingham.
Visit their WebsiteBritish Gas Energy Trust
The British Gas Energy Trust (BGET), which incorporates the Scottish Gas Energy Trust, is an independent Charitable Trust established funded solely by British Gas.
Visit their WebsiteCabinet Office
Supports the Prime Minister and ensure the effective running of government. The corporate headquarters for government, in partnership with HM Treasury, Cabinet Office takes the lead in certain critical policy areas.
Visit their WebsiteCivil Court Users Association (CCUA)
The only UK organisation focused solely on civil litigation matters within the creditor sector.
Visit their WebsiteCrown Commercial Service
Executive agency and trading fund of the Cabinet Office of the UK Government.
Visit their WebsiteCustomer Service Solutions Group Limited ( Customer Service Solutions)
A consultancy with a unique approach, dedicated to enhancing service delivery through the power of human connection. Our mission is to inspire employees and embed a customer-centric mindset, leading to increased productivity and overall performance. By nurturing emotional intelligence and developing positive behaviours, we transform workplace culture to enrich both employee and customer experiences. Our approach creates strong human connections and builds high-performing teams that drive exceptional service delivery and enhanced team dynamics.
Visit their WebsiteDebt Camel
Non-commercial website/blog covering debt and credit ratings. Answers common questions people have using plain English, covers debt news and contributes to debates on problems in the debt advice world.
Department for Work & Pensions
UK’s biggest public service department responsible for welfare, pensions and child maintenance policy.
Visit their WebsiteEast Riding of Yorkshire Council
East Riding of Yorkshire Council is a unitary authority providing services to residents of the East Riding
Visit their WebsiteFinancial Conduct Authority
The conduct regulator for nearly 60,000 financial services firms and financial markets in the UK and the prudential supervisor for 49,000 firms, setting specific standards for 19,000 firms.
Visit their WebsiteFinancial Ombudsman Service
The Financial Ombudsman Service is a free and easy-to-use service that settles complaints between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.
Visit their WebsiteFinancial Services Consumer Panel
An independent statutory body, set up to represent the interests of consumers in the development of policy for the regulation of financial services.
Visit their WebsiteFolkestone & Hythe District Council
Newly established Council welfare team since April 2020 helping people with payment of their rent and council tax as well as signposting for other types of help.
Visit their WebsiteFortunatus Housing Solutions
A housing charity based in the North West, providing housing and support for vulnerable adults with mental health problems.
Visit their WebsiteGamCare
We are setting up a new Money Guidance Service and also have a Gambling Related Financial Harm project and would like to become involved in MALG to engage with the money and debt advice sector to raise issues related to problem gamblers and affected others.
Visit their WebsiteInformation Commissioner’s Office (ICO)
A non-departmental public body which reports directly to the Parliament of the United Kingdom and is sponsored by the Department for Digital, Culture, Media and Sport (DCMS). It is the independent regulatory office (national data protection authority) dealing with the Data Protection Act 2018 and the General Data Protection Regulation, the Privacy and Electronic Communications (EC Directive) Regulations 2003 across the UK; and the Freedom of Information Act 2000 and the Environmental Information Regulations 2004 in England, Wales and Northern Ireland and, to a limited extent, in Scotland.
Visit their WebsiteInsolvency Service
Government agency that helps to deliver economic confidence by supporting those in financial distress, tackling financial wrongdoing and maximising returns to creditors.
Visit their WebsiteInstitute of Money Advisers (IMA)
Provides a specialist money advice qualification, a CPD scheme, face-to-face training, a professional code of conduct, legal news journal Quarterly Account, and a quality audit service.
Visit their WebsiteLegal Aid Agency
Provides civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems.
Visit their WebsiteLightning Reach
Financial support portal which makes it easy for people to access a range of personalised support (e.g. grants, benefits, help with bills) in one place
Visit their WebsiteLocal Authority Civil Enforcement Forum (LACEF)
Forum for Local Authority Civil Enforcement officers. Holds an annual conference.
Visit their WebsiteMedway Council
Medway Council are a unitary authority in the south-east providing all local government services in Medway for approximately 280,000 residents.
Visit their WebsiteMental Health UK t/a Mental Health and Money Advice
Mental Health and Money Advice is a UK-wide remote-access money advice and casework service for people with mental illness and their carers.
Visit their WebsiteMid Sussex District Council
Mid Sussex is a local government district in West Sussex. It includes the towns of East Grinstead, Haywards Heath and Burgess Hill.
Visit their WebsiteMinistry of Justice and HM Courts & Tribunal Service
Responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.
Visit their WebsiteMoney Advice Plus
Money Advice Plus is an independent charity offering money advice, management and casework throughout England and Wales via telephone, and locally face-to-face in Sussex.
Visit their WebsiteMoney Advice Scotland
Money Advice Scotland is Scotland’s money charity. We exist to help people in debt, support money advisers, and influence policy. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.
Visit their WebsiteMoney Matters Money Advice Centre
Money Matters have been delivering a financial inclusion service for over 32 years and find the work of MALG to be invaluable to our advisors.
Visit their WebsiteNational Association of Student Money Advisers (NASMA)
National Association of Student Money Advisers.
Visit their WebsiteNorth Warwickshire Borough Council
North Warwickshire Borough Council (NWBC) is a borough council providing local services, including rents, council tax, benefits and financial inclusion to the residents of North Warwickshire.
Visit their WebsiteOldham Council
Oldham Council is committed to collecting income due in a supportive way, whilst also helping our residents to get out and stay out of debt. Membership of MALG will help us to benchmark our processes against those organisations of a similar ethos as well as learn from best practice within the debt collection industry.
Visit their WebsiteoneSource Debt Resolution Service
An ethical, supportive local authority debt service.
Visit their WebsitePerennial
The UK’s only charity dedicated to helping everyone who works in horticulture, and their families, when times get tough.
Visit their WebsitePlain Numbers
We enable organisations to better support their customers who struggle with numbers.
Visit their WebsitePreston City Council
Preston City Council provides statutory services. We also provide advice, assistance and representation for local residents who have Debt or Welfare Benefits problems.
Visit their WebsiteRegistry Trust Limited
Maintains the register of Judgments, Orders and Fines for England & Wales, Scotland, Northern Ireland, ROI, IOM and Jersey and shares ‘public data for public good’ relating to this. TrustOnline provides access to the complete register for consumers and businesses.
Visit their WebsiteRotherham Metropolitan Borough Council
Rotherham Metropolitan Borough Council provide continuous service improvement – balancing collection rates, whilst helping those in financial need.
Visit their WebsiteRoyal British Legion
Works to bring together the nation, communities, and individuals to create better futures for our armed forces and their families.
Visit their WebsiteShelter, National Campaign For Homeless People Limited
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services.
Visit their WebsiteSociety of Messengers-At-Arms and Sheriff Officers (SMASO)
The professional association of judicial officers.
Visit their WebsiteSouthern Housing
We’re one of the largest housing providers in the UK with over 77,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own.
Visit their WebsiteSouthwark Council
Local Authority providing services to residents of Southwark, in South East London.
Visit their WebsiteSovereign Housing Association
We are a leading Housing Association in the South and South West of England, striving to provide quality, affordable homes, in happy, successful places, driven by our social purpose.
Visit their WebsiteSwansea University
School of Management Faculty of Humanities and Social Services Swansea University develops high-quality collaborative, innovative and multidisciplinary research and builds life-long connections to our research community, industrial supporters and stakeholders through embedded partnership and working relationships.
Visit their Website
The Hyde Group
We are one of the UK’s leading and award-winning providers of affordable housing in London, the south east of England and neighbouring areas. Our main business is to provide and manage good quality and safe accommodation, at prices people can afford to buy or rent on long tenancies.
Visit their WebsiteThe Wrekin Housing Group
The Wrekin Housing Group is a social organisation that provides over 13,000 affordable homes for rent and low-cost homeownership in Shropshire, Staffordshire, and Telford & Wrekin. We have an in-house money matters team that aims to support customers with welfare benefits advice, budgeting, regulated debt advice, and energy advice.
Visit their WebsiteToynbee Hall (Debt Free Advice)
Toynbee Hall (Debt Free Advice) is a unique partnership of charities led by Toynbee Hall that provides free, expert advice to Londoners with problem debt.
Visit their WebsiteTV Licensing (British Broadcasting Corporation (BBC)
TV Licensing are responsible for administering and collecting the TV Licence fee. We provide support and information to make sure people remain correctly licensed.
Visit their WebsiteUK Debt Service (a trading style of Dee Valley Finance)
UK Debt Service work with trusted 3rd parties who specialise in helping people to find a solution to overcome problem debt. Their trusted partners have advisors who provide regulated debt advice on all available options, to help individuals make an informed decision about their financial future and to find a better solution to help clear their debts.
Visit their WebsiteUK Search Limited
A niche debt collection agency with skill sets in data cleansing, tracing, collections and litigation. Focus on Treating Customers Fairly (TCF) and Vulnerability ensuring ethical collections.
Visit their WebsiteUniversity of Gloucestershire
University of Gloucestershire – Finance in Society Research Institute Gloucestershire Business School creates high-quality collaborative personal financial research to enhance sector-wide practice and policy and provide research-led technical and policy advice to organisations and government.
Visit their WebsiteYorkshire Water (Loop Customer Management Ltd)
We look after water and waste water services for more than 5 million customers across Yorkshire and the Humber.
Visit their WebsiteRegional Members- MALG's Regional Groups are open to National Members (see above) plus local/regional only members
MALG Scotland
Accountant in Bankruptcy
Responsible for administering the process of personal bankruptcy and recording corporate insolvencies in Scotland.
Visit their WebsiteAcquired Ltd
Advice Direct Scotland
Advice Direct Scotland is Scotland’s largest digital advice agency, providing free and independent advice to the citizens of Scotland.
Visit their WebsiteAdvice Works / Renfrewshire Council
Renfrewshire Council offer local authority welfare rights and money advice service.
Visit their WebsiteAngel Advance Limited
Angel Advance Limited is an ethical debt management company which concentrates purely on fair outcomes for its Customers.
Visit their WebsiteAryza
Aryza delivers cutting-edge automation software tailored for regulated sectors, specializing in lending, credit, debt recovery, and insolvency industries. Our solutions streamline back and middle office tasks, covering customer data management, administration, and payment processing throughout the debt cycle. Powered by scalable technology, we enable clients to boost efficiency and ensure compliance with local regulations. With unmatched expertise and data capabilities, our solutions drive positive financial outcomes globally. Established in 2002, Aryza operates across four continents.
Visit their WebsiteAscent Performance Group (Ascent Legal, Ascent Contact)
Ascent is one of the UK’s largest specialist debt recovery law firms, widely recognised as a market leader in the provision of high-quality, ethically-led services, and in customer engagement and rehabilitation.
Visit their WebsiteBirmingham Settlement
Birmingham Settlement offers a wide range of services to the communities we serve, helping people to gain the skills and confidence they need to overcome life’s challenges and bring about positive change.
Visit their WebsiteBrodies LLP
Brodies is the Scottish headquartered law firm offering clients the largest specialist legal resource in Scotland. It has offices in Edinburgh, Glasgow, Aberdeen and Brussels.
Visit their WebsiteBSI Assurance UK Ltd.
BSI is your business improvement partner. Helping organisations around the world, build competence and capability for sustainable growth. Experts in customer excellence.
Visit their WebsiteC&R Software
Revolutionising collection and recovery, conquering complexity and prioritising the consumer experience.
Visit their WebsiteChristians Against Poverty (CAP)
Nationally recognised charity that works to help the most vulnerable out of poverty through free face-to-face debt management service, with advice and on-going support provided from head office.
Visit their WebsiteCitizens Advice
A network of independent charities throughout the UK that give free, confidential information and advice to assist people with money, legal, consumer and other problems. The organisation also campaigns to improve the policies and principles that affect people’s lives on a national level.
Visit their WebsiteCitizens Advice Scotland
Visit their WebsiteCollaboration Network
The Collaboration Network is a professional membership organisation supporting cross sector learning and collaboration to improve service for consumers and colleagues.
Visit their WebsiteComplete Communication Solutions Ltd. T/a Saascoms
Saascoms is an award-winning communications business specialising in digital contact and engagement solutions.
Our services are accessed online (SaaS) without the need to purchase or host software, and there are no set-up costs.
You can engage with your clients using Text to Web, digital appointments, secure digital letters, SMS messaging, email, and a two-way multi-channel messaging platform with a sophisticated chatbot. This omnichannel portal allows you to engage customers on your website via SMS, email, or any form of social media messaging. It also allows your customers to self-serve or choose a channel of contact most suitable for them.
Court Enforcement Services
Bringing a fresh and modern customer-focused approach to the court enforcement sector in the UK.
Visit their WebsiteCredit Resource Solutions
Provide technology driven credit management Solutions. Engaging with clients and customers in a compliant, compassionate, and simple manner, encouraging self service to get it sorted.
Visit their WebsiteDebtStream Solutions Ltd
DebtStream Solutions is a digital first, white label, self service collections tool, which drives better customer engagement and outcomes, whilst reducing collection costs. It integrates with existing collections platforms with a high level of configurability, allowing your customers to manage their debts online 24/7. Customer case studies have shown a 20% increase in gross collections, a 46% increase in the set up of payment plans and over 50% shift to self service for all collections activity.
Visit their WebsiteEcospend Technologies Ltd
Ecospend Technologies are UK’s market leading open banking provider, registered by the FCA both for payment initiation (PIS) and account information (AIS) services.
Visit their Websiteentitledto Ltd
Provides cost effective solutions to help organisations deliver their services through self-serve tools and adviser-led activities. Products include benefits calculators, budgeting tools and affordability calculators.
Visit their WebsiteEquivo Ltd
Equivo was established to challenge our marketplace, to set new benchmark standards and to deliver innovative tech-enabled solutions.
Equivo has three key divisions; Collections & Field, Legal Services and Enforcement covering all disciplines within the debt and property recoveries lifecycle.
We are uniquely authorised and regulated by the Financial Conduct Authority, the Solicitors Regulation Authority and authorised by the Ministry of Justice, coming together to enable unique in-house capabilities and expertise at national scale across four regional offices and supported by a nationwide field team.
Visit their WebsiteExcel Civil Enforcement Ltd
Excel Civil Enforcement delivers outstanding enforcement, collection, training, qualifications and associated services to local authorities and central government departments with 100% employed certificated enforcement agents.
Visit their WebsiteExperian
World’s leading global information services company offering credit scoring and reporting.
Visit their WebsiteFinancial Cloud
Financial Cloud is the ultimate Financial CRM. Trusted by some of the UK’s largest financial institutions and innovative start-ups to deliver exceptional customer experiences.
Visit their WebsiteHome Group
A social enterprise, charity and one of the UK’s largest providers of high-quality housing and integrated housing, health and social care.
Visit their WebsiteIE Hub
Empowering consumers to complete and share their I&E details at a pace that suits them. No set-up fees for creditors, simply pay for I&E’s you receive.
Visit their WebsiteIncomeMax
We help families to maximise their income and take control of their finances by providing personal welfare and money advice.
Visit their WebsiteInicio AI
Inicio AI delivers a unique software platform to enable organisations to understand their customers affordability/I&E position. We provide a specially trained virtual agent that supports a consumer or business to complete a detailed income & expenditure statement, enabling customers to get the support they need to self-serve at a time and place that suits them. We connect with modern technology such as Open Banking, CRA data and benefit calculators to make the process simple and quick for consumers and reliable and auditable for organisations.
Visit their WebsiteIntrum UK
Intrum UK is a leading debt purchase and collection company committed to driving best practice both within our own business and across the industry.
Visit their WebsiteLink Financial
One of Europe’s largest purchasers and servicers of performing, semi-performing and non-performing loans.
Visit their WebsiteLowell
Leading provider of credit management services specialising in debt recovery, data analytics and customer insight.
Visit their WebsiteMarston (Holdings) Ltd trading as Marston
An established, innovative, and ethically renowned enforcement agency delivering expert enforcement and debt collection services nationwide to central and local government clients. Marston collaborates closely with clients and welfare sector stakeholders to develop collaborative working methods and effective partnerships that deliver positive engagement with vulnerable customers and effective collections for clients.
Visit their WebsiteMoney Advice Scotland
National umbrella organisation which promotes the development of free, independent, impartial, confidential money advice and financial inclusion.
Visit their WebsiteMoney Advice Scotland
Money Advice Scotland is Scotland’s money charity. We exist to help people in debt, support money advisers, and influence policy. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.
Visit their WebsiteMoney Advice Trust
National charity offering free, independent debt advice to people across the UK through its telephone and online services; National Debtline and Business Debtline. Also offers training and resources to businesses and charities through its WiserAdviser service.
Visit their WebsiteMoney and Pensions Service
Money and Pensions Service is an arm’s-length body of the DWP and helps people to improve their financial wellbeing and build a better, more confident future.
Visit their WebsiteMoney Matters Money Advice Centre
Money Matters have been delivering a financial inclusion service for over 32 years and find the work of MALG to be invaluable to our advisors.
Visit their WebsiteOpos Limited
Opos is a leading provider of consumer and commercial debt collection and BPO services in the banking, utility, telecoms and retail finance sectors.
Visit their WebsitePayPlan
One of the UK’s leading free debt advice providers, providing free expert debt advice and guidance, helping people find a way out of debt and take back control of their money and their lives.
Visit their WebsitePepper Advantage (UK)
The UK arm of Pepper Advantage was established in 2003, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations.
Visit their WebsitePerch Group
Perch Group is a fast growing group of companies (comprising debt purchaser Perch Capital, debt resolution agency ACI, litigation firm TM Legal and field services company Verify) that specialise in credit and asset management in the UK.
Visit their WebsitePolicy in Practice
Helps organisations to support vulnerable families using its award winning software powered by an engine that knows how policies interact showing what actions people can take to be better off.
Visit their WebsitePRA Group (UK) Ltd
A global leader in acquiring and collecting non-performing loans.
Visit their WebsiteQualco SA
With more than 20 years of proven experience, Qualco is a leading Fintech solutions provider, enabling clients to realise value through the provision of operational platforms, data insights, digital experiences, and domain knowledge.
Visit their WebsiteRoyal National Institute of Blind People (RNIB)
Helping organisations to ensure their products and services are accessible and usable to blind and partially sighted people.
Visit their WebsiteScottish Government
Devolved government for Scotland with a range of responsibilities that include: the economy, education, health, justice, rural affairs, housing, environment, equal opportunities, consumer advocacy and advice, transport and taxation.
Visit their WebsiteShelter Scotland
Helps over half a million people every year struggling with bad housing or homelessness through advice, support and legal services, and campaigns to make sure that, one day, no one will have to turn to them for help.
Visit their WebsiteStepChange Debt Charity
UK’s largest provider of free, independent debt advice and managed solutions.
Visit their WebsiteTandem Bank (formerly Oplo Group Limited)
One of the UK’s leading providers of consumer credit, providing a financially fair way for people to borrow and power their potential.
Visit their WebsiteTCN Inc.
TCN is a complete dialler replacement with full outbound, inbound, manual, preview, compliance suite and blended functionality. No hardware, no monthly minimums, or maintenance fees.
Visit their WebsiteThe Salvation Army Trustee Company
A worldwide evangelical Christian church. Our mission is based on faith in Jesus Christ who wants everyone to experience life in all its fullness.
Visit their WebsiteThe Trussell Trust
We support a nationwide network of food banks and together we provide emergency food and support to people facing hardship, and campaign for change to end the need for food banks in the UK.
Visit their WebsiteTrustfolio Ltd
Vanquis Banking Group Plc
Vanquis Banking Group plc, is a FTSE All Share company and a leading specialist bank, established in 1880. They lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop.
Visit their WebsiteVulnerability Registration Service
Provides vulnerable consumers with a single reference point for recording their personal circumstances when looking to protect themselves against debt or related financial problems.
Visit their WebsiteWilkin Chapman LLP
The firm has a large recoveries and insolvency team that supports a high volume of creditors from multiple sectors but in particular local government and Utilities creditors. Wilkin Chapman LLPs unique legal and Insolvency Practitioner service combined is challenging the traditional model and focusses on maximising potential creditor dividends.
Visit their WebsiteMALG Midlands
Acquired Ltd
Angel Advance Limited
Angel Advance Limited is an ethical debt management company which concentrates purely on fair outcomes for its Customers.
Visit their WebsiteAnglian Water
Supplies water and water recycling services to more than 6 million customers in the East of England and Hartlepool.
Visit their WebsiteAryza
Aryza delivers cutting-edge automation software tailored for regulated sectors, specializing in lending, credit, debt recovery, and insolvency industries. Our solutions streamline back and middle office tasks, covering customer data management, administration, and payment processing throughout the debt cycle. Powered by scalable technology, we enable clients to boost efficiency and ensure compliance with local regulations. With unmatched expertise and data capabilities, our solutions drive positive financial outcomes globally. Established in 2002, Aryza operates across four continents.
Visit their WebsiteAuriga Services
Offers a complete range of assistance services, including management and delivery of both financial and non-financial support schemes, and delivery of advice to customers.
Visit their WebsiteBirmingham City Council
The largest local authority in the UK, providing services to the residents of Birmingham.
Visit their WebsiteBirmingham Settlement
Birmingham Settlement offers a wide range of services to the communities we serve, helping people to gain the skills and confidence they need to overcome life’s challenges and bring about positive change.
Visit their WebsiteBristow & Sutor
A leading enforcement agency, providing nationwide enforcement and debt collection services to Local Authorities The company has an excellent reputation for ethical and partnership working with its clients.
Visit their WebsiteBrodies LLP
Brodies is the Scottish headquartered law firm offering clients the largest specialist legal resource in Scotland. It has offices in Edinburgh, Glasgow, Aberdeen and Brussels.
Visit their WebsiteBSI Assurance UK Ltd.
BSI is your business improvement partner. Helping organisations around the world, build competence and capability for sustainable growth. Experts in customer excellence.
Visit their WebsiteC&R Software
Revolutionising collection and recovery, conquering complexity and prioritising the consumer experience.
Visit their WebsiteCabot Credit Management
A market leader in credit management services including debt purchasing, contingency collections, business process outsourcing and litigation.
Visit their WebsiteChristians Against Poverty (CAP)
Nationally recognised charity that works to help the most vulnerable out of poverty through free face-to-face debt management service, with advice and on-going support provided from head office.
Visit their WebsiteCitizens Advice
A network of independent charities throughout the UK that give free, confidential information and advice to assist people with money, legal, consumer and other problems. The organisation also campaigns to improve the policies and principles that affect people’s lives on a national level.
Visit their WebsiteCollaboration Network
The Collaboration Network is a professional membership organisation supporting cross sector learning and collaboration to improve service for consumers and colleagues.
Visit their WebsiteComplete Communication Solutions Ltd. T/a Saascoms
Saascoms is an award-winning communications business specialising in digital contact and engagement solutions.
Our services are accessed online (SaaS) without the need to purchase or host software, and there are no set-up costs.
You can engage with your clients using Text to Web, digital appointments, secure digital letters, SMS messaging, email, and a two-way multi-channel messaging platform with a sophisticated chatbot. This omnichannel portal allows you to engage customers on your website via SMS, email, or any form of social media messaging. It also allows your customers to self-serve or choose a channel of contact most suitable for them.
Court Enforcement Services
Bringing a fresh and modern customer-focused approach to the court enforcement sector in the UK.
Visit their WebsiteCredit Resource Solutions
Provide technology driven credit management Solutions. Engaging with clients and customers in a compliant, compassionate, and simple manner, encouraging self service to get it sorted.
Visit their WebsiteCustomer Service Solutions Group Limited ( Customer Service Solutions)
A consultancy with a unique approach, dedicated to enhancing service delivery through the power of human connection. Our mission is to inspire employees and embed a customer-centric mindset, leading to increased productivity and overall performance. By nurturing emotional intelligence and developing positive behaviours, we transform workplace culture to enrich both employee and customer experiences. Our approach creates strong human connections and builds high-performing teams that drive exceptional service delivery and enhanced team dynamics.
Visit their WebsiteDMSFieldcall Ltd
DMSFieldcall Ltd is one of the UK’s leading specialist customer field visit businesses providing a range of field services across several different business sectors.
Visit their WebsiteDukes Bailiffs Limited
Known for its excellent reputation in ethical enforcement and partnership working with clients, Dukes is a leading provider of enforcement and debt collection services to Local Authorities nationwide.
Visit their WebsiteEcospend Technologies Ltd
Ecospend Technologies are UK’s market leading open banking provider, registered by the FCA both for payment initiation (PIS) and account information (AIS) services.
Visit their Websiteentitledto Ltd
Provides cost effective solutions to help organisations deliver their services through self-serve tools and adviser-led activities. Products include benefits calculators, budgeting tools and affordability calculators.
Visit their WebsiteEquivo Ltd
Equivo was established to challenge our marketplace, to set new benchmark standards and to deliver innovative tech-enabled solutions.
Equivo has three key divisions; Collections & Field, Legal Services and Enforcement covering all disciplines within the debt and property recoveries lifecycle.
We are uniquely authorised and regulated by the Financial Conduct Authority, the Solicitors Regulation Authority and authorised by the Ministry of Justice, coming together to enable unique in-house capabilities and expertise at national scale across four regional offices and supported by a nationwide field team.
Visit their WebsiteExcel Civil Enforcement Ltd
Excel Civil Enforcement delivers outstanding enforcement, collection, training, qualifications and associated services to local authorities and central government departments with 100% employed certificated enforcement agents.
Visit their WebsiteExperian
World’s leading global information services company offering credit scoring and reporting.
Visit their WebsiteHome Group
A social enterprise, charity and one of the UK’s largest providers of high-quality housing and integrated housing, health and social care.
Visit their WebsiteIE Hub
Empowering consumers to complete and share their I&E details at a pace that suits them. No set-up fees for creditors, simply pay for I&E’s you receive.
Visit their WebsiteIllegal Money Lending Team
Conducts investigations in to “loans sharks” as well as promotes, educates and raises awareness of the issues involved.
Visit their WebsiteIncomeMax
We help families to maximise their income and take control of their finances by providing personal welfare and money advice.
Visit their WebsiteInicio AI
Inicio AI delivers a unique software platform to enable organisations to understand their customers affordability/I&E position. We provide a specially trained virtual agent that supports a consumer or business to complete a detailed income & expenditure statement, enabling customers to get the support they need to self-serve at a time and place that suits them. We connect with modern technology such as Open Banking, CRA data and benefit calculators to make the process simple and quick for consumers and reliable and auditable for organisations.
Visit their WebsiteInsolvency Practitioners Association
UK’s sole Recognised Professional Body dedicated to the insolvency profession. It is both a regulator and a membership organisation.
Visit their WebsiteIntrum UK
Intrum UK is a leading debt purchase and collection company committed to driving best practice both within our own business and across the industry.
Visit their WebsiteJT Maxwell Ltd
Experts in financial recovery, we bring back financial control and the chance to start again with professional support from a team that is passionate and dedicated to deliver the best debt solutions that is free advice to our clients and referral sources.
Visit their WebsiteLink Financial
One of Europe’s largest purchasers and servicers of performing, semi-performing and non-performing loans.
Visit their WebsiteLowell
Leading provider of credit management services specialising in debt recovery, data analytics and customer insight.
Visit their WebsiteMarston (Holdings) Ltd trading as Marston
An established, innovative, and ethically renowned enforcement agency delivering expert enforcement and debt collection services nationwide to central and local government clients. Marston collaborates closely with clients and welfare sector stakeholders to develop collaborative working methods and effective partnerships that deliver positive engagement with vulnerable customers and effective collections for clients.
Visit their WebsiteMoney and Pensions Service
Money and Pensions Service is an arm’s-length body of the DWP and helps people to improve their financial wellbeing and build a better, more confident future.
Visit their WebsiteMoto Novo Finance
Offer a range of relevant products and services quickly, efficiently and competitively, and have been doing so for over 40 years.
Visit their WebsiteNewlyn PLC
North Warwickshire Borough Council
North Warwickshire Borough Council (NWBC) is a borough council providing local services, including rents, council tax, benefits and financial inclusion to the residents of North Warwickshire.
Visit their WebsiteOpos Limited
Opos is a leading provider of consumer and commercial debt collection and BPO services in the banking, utility, telecoms and retail finance sectors.
Visit their WebsitePepper Advantage (UK)
The UK arm of Pepper Advantage was established in 2003, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations.
Visit their WebsitePerch Group
Perch Group is a fast growing group of companies (comprising debt purchaser Perch Capital, debt resolution agency ACI, litigation firm TM Legal and field services company Verify) that specialise in credit and asset management in the UK.
Visit their WebsitePolicy in Practice
Helps organisations to support vulnerable families using its award winning software powered by an engine that knows how policies interact showing what actions people can take to be better off.
Visit their WebsitePRA Group (UK) Ltd
A global leader in acquiring and collecting non-performing loans.
Visit their WebsiteQualco SA
With more than 20 years of proven experience, Qualco is a leading Fintech solutions provider, enabling clients to realise value through the provision of operational platforms, data insights, digital experiences, and domain knowledge.
Visit their WebsiteRoyal National Institute of Blind People (RNIB)
Helping organisations to ensure their products and services are accessible and usable to blind and partially sighted people.
Visit their WebsiteRundle & Co Limited
As one of the leading providers of ethical enforcement services to the public and private sector, we specialise in prompt recovery of debt including Council Tax, Business Rates, Road Traffic and Commercial Rent.
Visit their WebsiteTandem Bank (formerly Oplo Group Limited)
One of the UK’s leading providers of consumer credit, providing a financially fair way for people to borrow and power their potential.
Visit their WebsiteTCN Inc.
TCN is a complete dialler replacement with full outbound, inbound, manual, preview, compliance suite and blended functionality. No hardware, no monthly minimums, or maintenance fees.
Visit their WebsiteThe Salvation Army Trustee Company
A worldwide evangelical Christian church. Our mission is based on faith in Jesus Christ who wants everyone to experience life in all its fullness.
Visit their WebsiteThe Trussell Trust
We support a nationwide network of food banks and together we provide emergency food and support to people facing hardship, and campaign for change to end the need for food banks in the UK.
Visit their WebsiteThe Wrekin Housing Group
The Wrekin Housing Group is a social organisation that provides over 13,000 affordable homes for rent and low-cost homeownership in Shropshire, Staffordshire, and Telford & Wrekin. We have an in-house money matters team that aims to support customers with welfare benefits advice, budgeting, regulated debt advice, and energy advice.
Visit their WebsiteTrustfolio Ltd
Vanquis Banking Group Plc
Vanquis Banking Group plc, is a FTSE All Share company and a leading specialist bank, established in 1880. They lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop.
Visit their WebsiteVulnerability Registration Service
Provides vulnerable consumers with a single reference point for recording their personal circumstances when looking to protect themselves against debt or related financial problems.
Visit their WebsiteWilkin Chapman LLP
The firm has a large recoveries and insolvency team that supports a high volume of creditors from multiple sectors but in particular local government and Utilities creditors. Wilkin Chapman LLPs unique legal and Insolvency Practitioner service combined is challenging the traditional model and focusses on maximising potential creditor dividends.
Visit their WebsiteMALG North East & Yorkshire
Acclaim Credit Management & Recovery
We provide a fast, efficient and flexible credit management and debt recovery solution.
Visit their WebsiteAcquired Ltd
Angel Advance Limited
Angel Advance Limited is an ethical debt management company which concentrates purely on fair outcomes for its Customers.
Visit their WebsiteAnglian Water
Supplies water and water recycling services to more than 6 million customers in the East of England and Hartlepool.
Visit their WebsiteAryza
Aryza delivers cutting-edge automation software tailored for regulated sectors, specializing in lending, credit, debt recovery, and insolvency industries. Our solutions streamline back and middle office tasks, covering customer data management, administration, and payment processing throughout the debt cycle. Powered by scalable technology, we enable clients to boost efficiency and ensure compliance with local regulations. With unmatched expertise and data capabilities, our solutions drive positive financial outcomes globally. Established in 2002, Aryza operates across four continents.
Visit their WebsiteAscendant Solutions Limited
Provides bespoke software solutions for both public and private sector debt collection.
Visit their WebsiteAscent Performance Group (Ascent Legal, Ascent Contact)
Ascent is one of the UK’s largest specialist debt recovery law firms, widely recognised as a market leader in the provision of high-quality, ethically-led services, and in customer engagement and rehabilitation.
Visit their WebsiteAuriga Services
Offers a complete range of assistance services, including management and delivery of both financial and non-financial support schemes, and delivery of advice to customers.
Visit their WebsiteBirmingham Settlement
Birmingham Settlement offers a wide range of services to the communities we serve, helping people to gain the skills and confidence they need to overcome life’s challenges and bring about positive change.
Visit their WebsiteBristow & Sutor
A leading enforcement agency, providing nationwide enforcement and debt collection services to Local Authorities The company has an excellent reputation for ethical and partnership working with its clients.
Visit their WebsiteBrodies LLP
Brodies is the Scottish headquartered law firm offering clients the largest specialist legal resource in Scotland. It has offices in Edinburgh, Glasgow, Aberdeen and Brussels.
Visit their WebsiteBSI Assurance UK Ltd.
BSI is your business improvement partner. Helping organisations around the world, build competence and capability for sustainable growth. Experts in customer excellence.
Visit their WebsiteC&R Software
Revolutionising collection and recovery, conquering complexity and prioritising the consumer experience.
Visit their WebsiteChristians Against Poverty (CAP)
Nationally recognised charity that works to help the most vulnerable out of poverty through free face-to-face debt management service, with advice and on-going support provided from head office.
Visit their WebsiteCitizens Advice
A network of independent charities throughout the UK that give free, confidential information and advice to assist people with money, legal, consumer and other problems. The organisation also campaigns to improve the policies and principles that affect people’s lives on a national level.
Visit their WebsiteCollaboration Network
The Collaboration Network is a professional membership organisation supporting cross sector learning and collaboration to improve service for consumers and colleagues.
Visit their WebsiteComplete Communication Solutions Ltd. T/a Saascoms
Saascoms is an award-winning communications business specialising in digital contact and engagement solutions.
Our services are accessed online (SaaS) without the need to purchase or host software, and there are no set-up costs.
You can engage with your clients using Text to Web, digital appointments, secure digital letters, SMS messaging, email, and a two-way multi-channel messaging platform with a sophisticated chatbot. This omnichannel portal allows you to engage customers on your website via SMS, email, or any form of social media messaging. It also allows your customers to self-serve or choose a channel of contact most suitable for them.
Court Enforcement Services
Bringing a fresh and modern customer-focused approach to the court enforcement sector in the UK.
Visit their WebsiteCredit Resource Solutions
Provide technology driven credit management Solutions. Engaging with clients and customers in a compliant, compassionate, and simple manner, encouraging self service to get it sorted.
Visit their WebsiteCustomer Service Solutions Group Limited ( Customer Service Solutions)
A consultancy with a unique approach, dedicated to enhancing service delivery through the power of human connection. Our mission is to inspire employees and embed a customer-centric mindset, leading to increased productivity and overall performance. By nurturing emotional intelligence and developing positive behaviours, we transform workplace culture to enrich both employee and customer experiences. Our approach creates strong human connections and builds high-performing teams that drive exceptional service delivery and enhanced team dynamics.
Visit their WebsiteEast Riding of Yorkshire Council
East Riding of Yorkshire Council is a unitary authority providing services to residents of the East Riding
Visit their WebsiteEcospend Technologies Ltd
Ecospend Technologies are UK’s market leading open banking provider, registered by the FCA both for payment initiation (PIS) and account information (AIS) services.
Visit their Websiteentitledto Ltd
Provides cost effective solutions to help organisations deliver their services through self-serve tools and adviser-led activities. Products include benefits calculators, budgeting tools and affordability calculators.
Visit their WebsiteEquivo Ltd
Equivo was established to challenge our marketplace, to set new benchmark standards and to deliver innovative tech-enabled solutions.
Equivo has three key divisions; Collections & Field, Legal Services and Enforcement covering all disciplines within the debt and property recoveries lifecycle.
We are uniquely authorised and regulated by the Financial Conduct Authority, the Solicitors Regulation Authority and authorised by the Ministry of Justice, coming together to enable unique in-house capabilities and expertise at national scale across four regional offices and supported by a nationwide field team.
Visit their WebsiteExcel Civil Enforcement Ltd
Excel Civil Enforcement delivers outstanding enforcement, collection, training, qualifications and associated services to local authorities and central government departments with 100% employed certificated enforcement agents.
Visit their WebsiteHome Group
A social enterprise, charity and one of the UK’s largest providers of high-quality housing and integrated housing, health and social care.
Visit their WebsiteIE Hub
Empowering consumers to complete and share their I&E details at a pace that suits them. No set-up fees for creditors, simply pay for I&E’s you receive.
Visit their WebsiteIncomeMax
We help families to maximise their income and take control of their finances by providing personal welfare and money advice.
Visit their WebsiteInicio AI
Inicio AI delivers a unique software platform to enable organisations to understand their customers affordability/I&E position. We provide a specially trained virtual agent that supports a consumer or business to complete a detailed income & expenditure statement, enabling customers to get the support they need to self-serve at a time and place that suits them. We connect with modern technology such as Open Banking, CRA data and benefit calculators to make the process simple and quick for consumers and reliable and auditable for organisations.
Visit their WebsiteInsolvency Practitioners Association
UK’s sole Recognised Professional Body dedicated to the insolvency profession. It is both a regulator and a membership organisation.
Visit their WebsiteIntrum UK
Intrum UK is a leading debt purchase and collection company committed to driving best practice both within our own business and across the industry.
Visit their WebsiteJT Maxwell Ltd
Experts in financial recovery, we bring back financial control and the chance to start again with professional support from a team that is passionate and dedicated to deliver the best debt solutions that is free advice to our clients and referral sources.
Visit their WebsiteLantern Debt Recovery Services Limited
Since 2008, Lantern has supported over 2 million customers in becoming debt free by following its Promise to Customers – ‘To Truly Put Our Customers at the Heart of Everything We Do’. By offering solutions that are both affordable and realistic it ensures that this promise is fulfilled.
Visit their WebsiteLink Financial
One of Europe’s largest purchasers and servicers of performing, semi-performing and non-performing loans.
Visit their WebsiteLowell
Leading provider of credit management services specialising in debt recovery, data analytics and customer insight.
Visit their WebsiteMarston (Holdings) Ltd trading as Marston
An established, innovative, and ethically renowned enforcement agency delivering expert enforcement and debt collection services nationwide to central and local government clients. Marston collaborates closely with clients and welfare sector stakeholders to develop collaborative working methods and effective partnerships that deliver positive engagement with vulnerable customers and effective collections for clients.
Visit their WebsiteMoney and Pensions Service
Money and Pensions Service is an arm’s-length body of the DWP and helps people to improve their financial wellbeing and build a better, more confident future.
Visit their WebsiteNewlyn PLC
Northumbrian Water Limited / Essex and Suffolk Water Limited
We provide water and sewerage services in the north east of England. In the south east of England, we trade as ‘Essex and Suffolk Water’ in the supply of water services only.
Visit their WebsiteOpos Limited
Opos is a leading provider of consumer and commercial debt collection and BPO services in the banking, utility, telecoms and retail finance sectors.
Visit their WebsitePepper Advantage (UK)
The UK arm of Pepper Advantage was established in 2003, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations.
Visit their WebsitePerch Group
Perch Group is a fast growing group of companies (comprising debt purchaser Perch Capital, debt resolution agency ACI, litigation firm TM Legal and field services company Verify) that specialise in credit and asset management in the UK.
Visit their WebsitePerennial
The UK’s only charity dedicated to helping everyone who works in horticulture, and their families, when times get tough.
Visit their WebsitePolicy in Practice
Helps organisations to support vulnerable families using its award winning software powered by an engine that knows how policies interact showing what actions people can take to be better off.
Visit their WebsitePRA Group (UK) Ltd
A global leader in acquiring and collecting non-performing loans.
Visit their WebsiteQualco SA
With more than 20 years of proven experience, Qualco is a leading Fintech solutions provider, enabling clients to realise value through the provision of operational platforms, data insights, digital experiences, and domain knowledge.
Visit their WebsiteRotherham Metropolitan Borough Council
Rotherham Metropolitan Borough Council provide continuous service improvement – balancing collection rates, whilst helping those in financial need.
Visit their WebsiteRoyal National Institute of Blind People (RNIB)
Helping organisations to ensure their products and services are accessible and usable to blind and partially sighted people.
Visit their WebsiteRundle & Co Limited
As one of the leading providers of ethical enforcement services to the public and private sector, we specialise in prompt recovery of debt including Council Tax, Business Rates, Road Traffic and Commercial Rent.
Visit their WebsiteTandem Bank (formerly Oplo Group Limited)
One of the UK’s leading providers of consumer credit, providing a financially fair way for people to borrow and power their potential.
Visit their WebsiteTCN Inc.
TCN is a complete dialler replacement with full outbound, inbound, manual, preview, compliance suite and blended functionality. No hardware, no monthly minimums, or maintenance fees.
Visit their WebsiteThe Salvation Army Trustee Company
A worldwide evangelical Christian church. Our mission is based on faith in Jesus Christ who wants everyone to experience life in all its fullness.
Visit their WebsiteThe Trussell Trust
We support a nationwide network of food banks and together we provide emergency food and support to people facing hardship, and campaign for change to end the need for food banks in the UK.
Visit their WebsiteTrustfolio Ltd
UK Search Limited
A niche debt collection agency with skill sets in data cleansing, tracing, collections and litigation. Focus on Treating Customers Fairly (TCF) and Vulnerability ensuring ethical collections.
Visit their WebsiteVanquis Banking Group Plc
Vanquis Banking Group plc, is a FTSE All Share company and a leading specialist bank, established in 1880. They lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop.
Visit their WebsiteVulnerability Registration Service
Provides vulnerable consumers with a single reference point for recording their personal circumstances when looking to protect themselves against debt or related financial problems.
Visit their WebsiteWilkin Chapman LLP
The firm has a large recoveries and insolvency team that supports a high volume of creditors from multiple sectors but in particular local government and Utilities creditors. Wilkin Chapman LLPs unique legal and Insolvency Practitioner service combined is challenging the traditional model and focusses on maximising potential creditor dividends.
Visit their WebsiteYorkshire Water (Loop Customer Management Ltd)
We look after water and waste water services for more than 5 million customers across Yorkshire and the Humber.
Visit their WebsiteMALG Northern Ireland
Acquired Ltd
Angel Advance Limited
Angel Advance Limited is an ethical debt management company which concentrates purely on fair outcomes for its Customers.
Visit their WebsiteAryza
Aryza delivers cutting-edge automation software tailored for regulated sectors, specializing in lending, credit, debt recovery, and insolvency industries. Our solutions streamline back and middle office tasks, covering customer data management, administration, and payment processing throughout the debt cycle. Powered by scalable technology, we enable clients to boost efficiency and ensure compliance with local regulations. With unmatched expertise and data capabilities, our solutions drive positive financial outcomes globally. Established in 2002, Aryza operates across four continents.
Visit their WebsiteAuriga Services
Offers a complete range of assistance services, including management and delivery of both financial and non-financial support schemes, and delivery of advice to customers.
Visit their WebsiteBirmingham Settlement
Birmingham Settlement offers a wide range of services to the communities we serve, helping people to gain the skills and confidence they need to overcome life’s challenges and bring about positive change.
Visit their WebsiteBSI Assurance UK Ltd.
BSI is your business improvement partner. Helping organisations around the world, build competence and capability for sustainable growth. Experts in customer excellence.
Visit their WebsiteChristians Against Poverty (CAP)
Nationally recognised charity that works to help the most vulnerable out of poverty through free face-to-face debt management service, with advice and on-going support provided from head office.
Visit their WebsiteCitizens Advice
A network of independent charities throughout the UK that give free, confidential information and advice to assist people with money, legal, consumer and other problems. The organisation also campaigns to improve the policies and principles that affect people’s lives on a national level.
Visit their WebsiteCitizens Advice Northern Ireland
Visit their WebsiteCollaboration Network
The Collaboration Network is a professional membership organisation supporting cross sector learning and collaboration to improve service for consumers and colleagues.
Visit their WebsiteComplete Communication Solutions Ltd. T/a Saascoms
Saascoms is an award-winning communications business specialising in digital contact and engagement solutions.
Our services are accessed online (SaaS) without the need to purchase or host software, and there are no set-up costs.
You can engage with your clients using Text to Web, digital appointments, secure digital letters, SMS messaging, email, and a two-way multi-channel messaging platform with a sophisticated chatbot. This omnichannel portal allows you to engage customers on your website via SMS, email, or any form of social media messaging. It also allows your customers to self-serve or choose a channel of contact most suitable for them.
Court Enforcement Services
Bringing a fresh and modern customer-focused approach to the court enforcement sector in the UK.
Visit their WebsiteCredit Resource Solutions
Provide technology driven credit management Solutions. Engaging with clients and customers in a compliant, compassionate, and simple manner, encouraging self service to get it sorted.
Visit their WebsiteEcospend Technologies Ltd
Ecospend Technologies are UK’s market leading open banking provider, registered by the FCA both for payment initiation (PIS) and account information (AIS) services.
Visit their Websiteentitledto Ltd
Provides cost effective solutions to help organisations deliver their services through self-serve tools and adviser-led activities. Products include benefits calculators, budgeting tools and affordability calculators.
Visit their WebsiteEquivo Ltd
Equivo was established to challenge our marketplace, to set new benchmark standards and to deliver innovative tech-enabled solutions.
Equivo has three key divisions; Collections & Field, Legal Services and Enforcement covering all disciplines within the debt and property recoveries lifecycle.
We are uniquely authorised and regulated by the Financial Conduct Authority, the Solicitors Regulation Authority and authorised by the Ministry of Justice, coming together to enable unique in-house capabilities and expertise at national scale across four regional offices and supported by a nationwide field team.
Visit their WebsiteExcel Civil Enforcement Ltd
Excel Civil Enforcement delivers outstanding enforcement, collection, training, qualifications and associated services to local authorities and central government departments with 100% employed certificated enforcement agents.
Visit their WebsiteHome Group
A social enterprise, charity and one of the UK’s largest providers of high-quality housing and integrated housing, health and social care.
Visit their WebsiteIE Hub
Empowering consumers to complete and share their I&E details at a pace that suits them. No set-up fees for creditors, simply pay for I&E’s you receive.
Visit their WebsiteIncomeMax
We help families to maximise their income and take control of their finances by providing personal welfare and money advice.
Visit their WebsiteInicio AI
Inicio AI delivers a unique software platform to enable organisations to understand their customers affordability/I&E position. We provide a specially trained virtual agent that supports a consumer or business to complete a detailed income & expenditure statement, enabling customers to get the support they need to self-serve at a time and place that suits them. We connect with modern technology such as Open Banking, CRA data and benefit calculators to make the process simple and quick for consumers and reliable and auditable for organisations.
Visit their WebsiteIntrum UK
Intrum UK is a leading debt purchase and collection company committed to driving best practice both within our own business and across the industry.
Visit their WebsiteJT Maxwell Ltd
Experts in financial recovery, we bring back financial control and the chance to start again with professional support from a team that is passionate and dedicated to deliver the best debt solutions that is free advice to our clients and referral sources.
Visit their WebsiteLink Financial
One of Europe’s largest purchasers and servicers of performing, semi-performing and non-performing loans.
Visit their WebsiteLowell
Leading provider of credit management services specialising in debt recovery, data analytics and customer insight.
Visit their WebsiteMarston (Holdings) Ltd trading as Marston
An established, innovative, and ethically renowned enforcement agency delivering expert enforcement and debt collection services nationwide to central and local government clients. Marston collaborates closely with clients and welfare sector stakeholders to develop collaborative working methods and effective partnerships that deliver positive engagement with vulnerable customers and effective collections for clients.
Visit their WebsiteMoney and Pensions Service
Money and Pensions Service is an arm’s-length body of the DWP and helps people to improve their financial wellbeing and build a better, more confident future.
Visit their WebsiteOpos Limited
Opos is a leading provider of consumer and commercial debt collection and BPO services in the banking, utility, telecoms and retail finance sectors.
Visit their WebsitePepper Advantage (UK)
The UK arm of Pepper Advantage was established in 2003, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations.
Visit their WebsitePerch Group
Perch Group is a fast growing group of companies (comprising debt purchaser Perch Capital, debt resolution agency ACI, litigation firm TM Legal and field services company Verify) that specialise in credit and asset management in the UK.
Visit their WebsitePolicy in Practice
Helps organisations to support vulnerable families using its award winning software powered by an engine that knows how policies interact showing what actions people can take to be better off.
Visit their WebsitePRA Group (UK) Ltd
A global leader in acquiring and collecting non-performing loans.
Visit their WebsiteQualco SA
With more than 20 years of proven experience, Qualco is a leading Fintech solutions provider, enabling clients to realise value through the provision of operational platforms, data insights, digital experiences, and domain knowledge.
Visit their WebsiteRoyal National Institute of Blind People (RNIB)
Helping organisations to ensure their products and services are accessible and usable to blind and partially sighted people.
Visit their WebsiteTandem Bank (formerly Oplo Group Limited)
One of the UK’s leading providers of consumer credit, providing a financially fair way for people to borrow and power their potential.
Visit their WebsiteTCN Inc.
TCN is a complete dialler replacement with full outbound, inbound, manual, preview, compliance suite and blended functionality. No hardware, no monthly minimums, or maintenance fees.
Visit their WebsiteThe Salvation Army Trustee Company
A worldwide evangelical Christian church. Our mission is based on faith in Jesus Christ who wants everyone to experience life in all its fullness.
Visit their WebsiteThe Trussell Trust
We support a nationwide network of food banks and together we provide emergency food and support to people facing hardship, and campaign for change to end the need for food banks in the UK.
Visit their WebsiteTrustfolio Ltd
Vanquis Banking Group Plc
Vanquis Banking Group plc, is a FTSE All Share company and a leading specialist bank, established in 1880. They lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop.
Visit their WebsiteVulnerability Registration Service
Provides vulnerable consumers with a single reference point for recording their personal circumstances when looking to protect themselves against debt or related financial problems.
Visit their WebsiteWilkin Chapman LLP
The firm has a large recoveries and insolvency team that supports a high volume of creditors from multiple sectors but in particular local government and Utilities creditors. Wilkin Chapman LLPs unique legal and Insolvency Practitioner service combined is challenging the traditional model and focusses on maximising potential creditor dividends.
Visit their WebsiteMALG North West
Acquired Ltd
Angel Advance Limited
Angel Advance Limited is an ethical debt management company which concentrates purely on fair outcomes for its Customers.
Visit their WebsiteAryza
Aryza delivers cutting-edge automation software tailored for regulated sectors, specializing in lending, credit, debt recovery, and insolvency industries. Our solutions streamline back and middle office tasks, covering customer data management, administration, and payment processing throughout the debt cycle. Powered by scalable technology, we enable clients to boost efficiency and ensure compliance with local regulations. With unmatched expertise and data capabilities, our solutions drive positive financial outcomes globally. Established in 2002, Aryza operates across four continents.
Visit their WebsiteAscent Performance Group (Ascent Legal, Ascent Contact)
Ascent is one of the UK’s largest specialist debt recovery law firms, widely recognised as a market leader in the provision of high-quality, ethically-led services, and in customer engagement and rehabilitation.
Visit their WebsiteAuriga Services
Offers a complete range of assistance services, including management and delivery of both financial and non-financial support schemes, and delivery of advice to customers.
Visit their WebsiteBirmingham Settlement
Birmingham Settlement offers a wide range of services to the communities we serve, helping people to gain the skills and confidence they need to overcome life’s challenges and bring about positive change.
Visit their WebsiteBridgewater Finance Group Ltd
Bridgewater Finance Group Ltd, comprising consumer focused brands, Financial Support Systems Ltd (FSS) & Bridgewater Support Solutions Ltd T/as DFH Financial Solutions.
Providing advice and solutions to individuals in debt.
Visit their WebsiteBristow & Sutor
A leading enforcement agency, providing nationwide enforcement and debt collection services to Local Authorities The company has an excellent reputation for ethical and partnership working with its clients.
Visit their WebsiteBrodies LLP
Brodies is the Scottish headquartered law firm offering clients the largest specialist legal resource in Scotland. It has offices in Edinburgh, Glasgow, Aberdeen and Brussels.
Visit their WebsiteBSI Assurance UK Ltd.
BSI is your business improvement partner. Helping organisations around the world, build competence and capability for sustainable growth. Experts in customer excellence.
Visit their WebsiteC&R Software
Revolutionising collection and recovery, conquering complexity and prioritising the consumer experience.
Visit their WebsiteChristians Against Poverty (CAP)
Nationally recognised charity that works to help the most vulnerable out of poverty through free face-to-face debt management service, with advice and on-going support provided from head office.
Visit their WebsiteCitizens Advice
A network of independent charities throughout the UK that give free, confidential information and advice to assist people with money, legal, consumer and other problems. The organisation also campaigns to improve the policies and principles that affect people’s lives on a national level.
Visit their WebsiteCollaboration Network
The Collaboration Network is a professional membership organisation supporting cross sector learning and collaboration to improve service for consumers and colleagues.
Visit their WebsiteComplete Communication Solutions Ltd. T/a Saascoms
Saascoms is an award-winning communications business specialising in digital contact and engagement solutions.
Our services are accessed online (SaaS) without the need to purchase or host software, and there are no set-up costs.
You can engage with your clients using Text to Web, digital appointments, secure digital letters, SMS messaging, email, and a two-way multi-channel messaging platform with a sophisticated chatbot. This omnichannel portal allows you to engage customers on your website via SMS, email, or any form of social media messaging. It also allows your customers to self-serve or choose a channel of contact most suitable for them.
Court Enforcement Services
Bringing a fresh and modern customer-focused approach to the court enforcement sector in the UK.
Visit their WebsiteCredit Resource Solutions
Provide technology driven credit management Solutions. Engaging with clients and customers in a compliant, compassionate, and simple manner, encouraging self service to get it sorted.
Visit their WebsiteCustomer Service Solutions Group Limited ( Customer Service Solutions)
A consultancy with a unique approach, dedicated to enhancing service delivery through the power of human connection. Our mission is to inspire employees and embed a customer-centric mindset, leading to increased productivity and overall performance. By nurturing emotional intelligence and developing positive behaviours, we transform workplace culture to enrich both employee and customer experiences. Our approach creates strong human connections and builds high-performing teams that drive exceptional service delivery and enhanced team dynamics.
Visit their WebsiteDebt Movement UK Ltd
Debt Movement provides professional debt guidance and solutions that help people move out of debt, empowering them to take control of their finances.
Visit their WebsiteEcospend Technologies Ltd
Ecospend Technologies are UK’s market leading open banking provider, registered by the FCA both for payment initiation (PIS) and account information (AIS) services.
Visit their WebsiteEngage Community Banking (Contis Financial Services)
Engage is the national brand for community banking. Through our partnership approach we are working to end financial exclusion and promoting financial opportunity for all.
Visit their Websiteentitledto Ltd
Provides cost effective solutions to help organisations deliver their services through self-serve tools and adviser-led activities. Products include benefits calculators, budgeting tools and affordability calculators.
Visit their WebsiteEquivo Ltd
Equivo was established to challenge our marketplace, to set new benchmark standards and to deliver innovative tech-enabled solutions.
Equivo has three key divisions; Collections & Field, Legal Services and Enforcement covering all disciplines within the debt and property recoveries lifecycle.
We are uniquely authorised and regulated by the Financial Conduct Authority, the Solicitors Regulation Authority and authorised by the Ministry of Justice, coming together to enable unique in-house capabilities and expertise at national scale across four regional offices and supported by a nationwide field team.
Visit their WebsiteExcel Civil Enforcement Ltd
Excel Civil Enforcement delivers outstanding enforcement, collection, training, qualifications and associated services to local authorities and central government departments with 100% employed certificated enforcement agents.
Visit their WebsiteHome Group
A social enterprise, charity and one of the UK’s largest providers of high-quality housing and integrated housing, health and social care.
Visit their WebsiteIE Hub
Empowering consumers to complete and share their I&E details at a pace that suits them. No set-up fees for creditors, simply pay for I&E’s you receive.
Visit their WebsiteIncomeMax
We help families to maximise their income and take control of their finances by providing personal welfare and money advice.
Visit their WebsiteInicio AI
Inicio AI delivers a unique software platform to enable organisations to understand their customers affordability/I&E position. We provide a specially trained virtual agent that supports a consumer or business to complete a detailed income & expenditure statement, enabling customers to get the support they need to self-serve at a time and place that suits them. We connect with modern technology such as Open Banking, CRA data and benefit calculators to make the process simple and quick for consumers and reliable and auditable for organisations.
Visit their WebsiteInsolvency Practitioners Association
UK’s sole Recognised Professional Body dedicated to the insolvency profession. It is both a regulator and a membership organisation.
Visit their WebsiteIntrum UK
Intrum UK is a leading debt purchase and collection company committed to driving best practice both within our own business and across the industry.
Visit their WebsiteJT Maxwell Ltd
Experts in financial recovery, we bring back financial control and the chance to start again with professional support from a team that is passionate and dedicated to deliver the best debt solutions that is free advice to our clients and referral sources.
Visit their WebsiteLink Financial
One of Europe’s largest purchasers and servicers of performing, semi-performing and non-performing loans.
Visit their WebsiteLowell
Leading provider of credit management services specialising in debt recovery, data analytics and customer insight.
Visit their WebsiteMarston (Holdings) Ltd trading as Marston
An established, innovative, and ethically renowned enforcement agency delivering expert enforcement and debt collection services nationwide to central and local government clients. Marston collaborates closely with clients and welfare sector stakeholders to develop collaborative working methods and effective partnerships that deliver positive engagement with vulnerable customers and effective collections for clients.
Visit their WebsiteMoney and Pensions Service
Money and Pensions Service is an arm’s-length body of the DWP and helps people to improve their financial wellbeing and build a better, more confident future.
Visit their WebsiteNewlyn PLC
Oldham Council
Oldham Council is committed to collecting income due in a supportive way, whilst also helping our residents to get out and stay out of debt. Membership of MALG will help us to benchmark our processes against those organisations of a similar ethos as well as learn from best practice within the debt collection industry.
Visit their WebsiteOpos Limited
Opos is a leading provider of consumer and commercial debt collection and BPO services in the banking, utility, telecoms and retail finance sectors.
Visit their WebsitePepper Advantage (UK)
The UK arm of Pepper Advantage was established in 2003, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations.
Visit their WebsitePerch Group
Perch Group is a fast growing group of companies (comprising debt purchaser Perch Capital, debt resolution agency ACI, litigation firm TM Legal and field services company Verify) that specialise in credit and asset management in the UK.
Visit their WebsitePolicy in Practice
Helps organisations to support vulnerable families using its award winning software powered by an engine that knows how policies interact showing what actions people can take to be better off.
Visit their WebsitePRA Group (UK) Ltd
A global leader in acquiring and collecting non-performing loans.
Visit their WebsitePreston City Council
Preston City Council provides statutory services. We also provide advice, assistance and representation for local residents who have Debt or Welfare Benefits problems.
Visit their WebsiteQualco SA
With more than 20 years of proven experience, Qualco is a leading Fintech solutions provider, enabling clients to realise value through the provision of operational platforms, data insights, digital experiences, and domain knowledge.
Visit their WebsiteRoyal National Institute of Blind People (RNIB)
Helping organisations to ensure their products and services are accessible and usable to blind and partially sighted people.
Visit their WebsiteRundle & Co Limited
As one of the leading providers of ethical enforcement services to the public and private sector, we specialise in prompt recovery of debt including Council Tax, Business Rates, Road Traffic and Commercial Rent.
Visit their WebsiteTandem Bank (formerly Oplo Group Limited)
One of the UK’s leading providers of consumer credit, providing a financially fair way for people to borrow and power their potential.
Visit their WebsiteTCN Inc.
TCN is a complete dialler replacement with full outbound, inbound, manual, preview, compliance suite and blended functionality. No hardware, no monthly minimums, or maintenance fees.
Visit their WebsiteThe Salvation Army Trustee Company
A worldwide evangelical Christian church. Our mission is based on faith in Jesus Christ who wants everyone to experience life in all its fullness.
Visit their WebsiteThe Trussell Trust
We support a nationwide network of food banks and together we provide emergency food and support to people facing hardship, and campaign for change to end the need for food banks in the UK.
Visit their WebsiteTrustfolio Ltd
UK Debt Service (a trading style of Dee Valley Finance)
UK Debt Service work with trusted 3rd parties who specialise in helping people to find a solution to overcome problem debt. Their trusted partners have advisors who provide regulated debt advice on all available options, to help individuals make an informed decision about their financial future and to find a better solution to help clear their debts.
Visit their WebsiteUnited Utilities
United Utilities is the North West’s water company – keeping the taps flowing and the toilets flushing for 3 million homes and 200,000 businesses across the region.
Visit their WebsiteVanquis Banking Group Plc
Vanquis Banking Group plc, is a FTSE All Share company and a leading specialist bank, established in 1880. They lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop.
Visit their WebsiteVulnerability Registration Service
Provides vulnerable consumers with a single reference point for recording their personal circumstances when looking to protect themselves against debt or related financial problems.
Visit their WebsiteWilkin Chapman LLP
The firm has a large recoveries and insolvency team that supports a high volume of creditors from multiple sectors but in particular local government and Utilities creditors. Wilkin Chapman LLPs unique legal and Insolvency Practitioner service combined is challenging the traditional model and focusses on maximising potential creditor dividends.
Visit their WebsiteMALG South East
Acquired Ltd
Advising London
Advises, educates and supports Londoners so that they can exercise their rights and responsibilities around everyday problems in their lives such as debt, welfare benefits, housing, employment, and immigration issues.
Visit their WebsiteAffinity Water
The largest water-only supplier in the UK, providing 900 million litres of water each day to a population of more than 3.6 million people.
Visit their WebsiteAngel Advance Limited
Angel Advance Limited is an ethical debt management company which concentrates purely on fair outcomes for its Customers.
Visit their WebsiteAryza
Aryza delivers cutting-edge automation software tailored for regulated sectors, specializing in lending, credit, debt recovery, and insolvency industries. Our solutions streamline back and middle office tasks, covering customer data management, administration, and payment processing throughout the debt cycle. Powered by scalable technology, we enable clients to boost efficiency and ensure compliance with local regulations. With unmatched expertise and data capabilities, our solutions drive positive financial outcomes globally. Established in 2002, Aryza operates across four continents.
Visit their WebsiteAuriga Services
Offers a complete range of assistance services, including management and delivery of both financial and non-financial support schemes, and delivery of advice to customers.
Visit their WebsiteBirmingham Settlement
Birmingham Settlement offers a wide range of services to the communities we serve, helping people to gain the skills and confidence they need to overcome life’s challenges and bring about positive change.
Visit their WebsiteBristow & Sutor
A leading enforcement agency, providing nationwide enforcement and debt collection services to Local Authorities The company has an excellent reputation for ethical and partnership working with its clients.
Visit their WebsiteBromley Community Counselling Service
Provides counselling, including free debt, benefits, and housing advice, to anyone over the age of 18 who lives in the London Borough of Bromley or surrounding areas.
Visit their WebsiteBSI Assurance UK Ltd.
BSI is your business improvement partner. Helping organisations around the world, build competence and capability for sustainable growth. Experts in customer excellence.
Visit their WebsiteC&R Software
Revolutionising collection and recovery, conquering complexity and prioritising the consumer experience.
Visit their WebsiteCabot Credit Management
A market leader in credit management services including debt purchasing, contingency collections, business process outsourcing and litigation.
Visit their WebsiteChandlers Limited
Chandlers is one of the leading enforcement agencies since its incorporation in 1996, providing nationwide enforcement and debt collection services to Local Authorities.
Visit their WebsiteChristians Against Poverty (CAP)
Nationally recognised charity that works to help the most vulnerable out of poverty through free face-to-face debt management service, with advice and on-going support provided from head office.
Visit their WebsiteCitizens Advice
A network of independent charities throughout the UK that give free, confidential information and advice to assist people with money, legal, consumer and other problems. The organisation also campaigns to improve the policies and principles that affect people’s lives on a national level.
Visit their WebsiteCollaboration Network
The Collaboration Network is a professional membership organisation supporting cross sector learning and collaboration to improve service for consumers and colleagues.
Visit their WebsiteComplete Communication Solutions Ltd. T/a Saascoms
Saascoms is an award-winning communications business specialising in digital contact and engagement solutions.
Our services are accessed online (SaaS) without the need to purchase or host software, and there are no set-up costs.
You can engage with your clients using Text to Web, digital appointments, secure digital letters, SMS messaging, email, and a two-way multi-channel messaging platform with a sophisticated chatbot. This omnichannel portal allows you to engage customers on your website via SMS, email, or any form of social media messaging. It also allows your customers to self-serve or choose a channel of contact most suitable for them.
Court Enforcement Services
Bringing a fresh and modern customer-focused approach to the court enforcement sector in the UK.
Visit their WebsiteCredit Resource Solutions
Provide technology driven credit management Solutions. Engaging with clients and customers in a compliant, compassionate, and simple manner, encouraging self service to get it sorted.
Visit their WebsiteCreditspring
We have created a new kind of backup plan to help people without savings better manage unexpected expenses and avoid riskier types of debt.
Visit their WebsiteDukes Bailiffs Limited
Known for its excellent reputation in ethical enforcement and partnership working with clients, Dukes is a leading provider of enforcement and debt collection services to Local Authorities nationwide.
Visit their WebsiteEcospend Technologies Ltd
Ecospend Technologies are UK’s market leading open banking provider, registered by the FCA both for payment initiation (PIS) and account information (AIS) services.
Visit their Websiteentitledto Ltd
Provides cost effective solutions to help organisations deliver their services through self-serve tools and adviser-led activities. Products include benefits calculators, budgeting tools and affordability calculators.
Visit their WebsiteEquivo Ltd
Equivo was established to challenge our marketplace, to set new benchmark standards and to deliver innovative tech-enabled solutions.
Equivo has three key divisions; Collections & Field, Legal Services and Enforcement covering all disciplines within the debt and property recoveries lifecycle.
We are uniquely authorised and regulated by the Financial Conduct Authority, the Solicitors Regulation Authority and authorised by the Ministry of Justice, coming together to enable unique in-house capabilities and expertise at national scale across four regional offices and supported by a nationwide field team.
Visit their WebsiteExcel Civil Enforcement Ltd
Excel Civil Enforcement delivers outstanding enforcement, collection, training, qualifications and associated services to local authorities and central government departments with 100% employed certificated enforcement agents.
Visit their WebsiteExperian
World’s leading global information services company offering credit scoring and reporting.
Visit their WebsiteFinancial Cloud
Financial Cloud is the ultimate Financial CRM. Trusted by some of the UK’s largest financial institutions and innovative start-ups to deliver exceptional customer experiences.
Visit their WebsiteFolkestone & Hythe District Council
Newly established Council welfare team since April 2020 helping people with payment of their rent and council tax as well as signposting for other types of help.
Visit their WebsiteGlobal Debt Recovery Limited
Global Debt Recovery Limited are Tracing and Collections Specialists.
Visit their WebsiteHome Group
A social enterprise, charity and one of the UK’s largest providers of high-quality housing and integrated housing, health and social care.
Visit their WebsiteIE Hub
Empowering consumers to complete and share their I&E details at a pace that suits them. No set-up fees for creditors, simply pay for I&E’s you receive.
Visit their WebsiteIncomeMax
We help families to maximise their income and take control of their finances by providing personal welfare and money advice.
Visit their WebsiteInicio AI
Inicio AI delivers a unique software platform to enable organisations to understand their customers affordability/I&E position. We provide a specially trained virtual agent that supports a consumer or business to complete a detailed income & expenditure statement, enabling customers to get the support they need to self-serve at a time and place that suits them. We connect with modern technology such as Open Banking, CRA data and benefit calculators to make the process simple and quick for consumers and reliable and auditable for organisations.
Visit their WebsiteInsolvency Practitioners Association
UK’s sole Recognised Professional Body dedicated to the insolvency profession. It is both a regulator and a membership organisation.
Visit their WebsiteIntrum UK
Intrum UK is a leading debt purchase and collection company committed to driving best practice both within our own business and across the industry.
Visit their WebsiteJT Maxwell Ltd
Experts in financial recovery, we bring back financial control and the chance to start again with professional support from a team that is passionate and dedicated to deliver the best debt solutions that is free advice to our clients and referral sources.
Visit their WebsiteLester Aldridge LLP
Lester Aldridge is a full service law firm specialising in bulk recoveries (debt and asset recovery) and we can help every step of the way.
Visit their WebsiteLightning Reach
Financial support portal which makes it easy for people to access a range of personalised support (e.g. grants, benefits, help with bills) in one place
Visit their WebsiteLink Financial
One of Europe’s largest purchasers and servicers of performing, semi-performing and non-performing loans.
Visit their WebsiteLowell
Leading provider of credit management services specialising in debt recovery, data analytics and customer insight.
Visit their WebsiteMarston (Holdings) Ltd trading as Marston
An established, innovative, and ethically renowned enforcement agency delivering expert enforcement and debt collection services nationwide to central and local government clients. Marston collaborates closely with clients and welfare sector stakeholders to develop collaborative working methods and effective partnerships that deliver positive engagement with vulnerable customers and effective collections for clients.
Visit their WebsiteMedway Council
Medway Council are a unitary authority in the south-east providing all local government services in Medway for approximately 280,000 residents.
Visit their WebsiteMid Sussex District Council
Mid Sussex is a local government district in West Sussex. It includes the towns of East Grinstead, Haywards Heath and Burgess Hill.
Visit their WebsiteMoney A+E
Award winning social enterprise that provides money advice and educational services to BAME (Black, Asian, minority ethic) and hard to reach communities in London.
Visit their WebsiteMoney and Pensions Service
Money and Pensions Service is an arm’s-length body of the DWP and helps people to improve their financial wellbeing and build a better, more confident future.
Visit their WebsiteNewlyn PLC
oneSource Debt Resolution Service
An ethical, supportive local authority debt service.
Visit their WebsiteOodle Car Finance (Oodle Financial Services Ltd)
The fastest growing car finance company in the UK, helping customers shop with dealers online and in-person to find the best used car for their budget.
Visit their WebsiteOpos Limited
Opos is a leading provider of consumer and commercial debt collection and BPO services in the banking, utility, telecoms and retail finance sectors.
Visit their WebsitePepper Advantage (UK)
The UK arm of Pepper Advantage was established in 2003, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations.
Visit their WebsitePerch Group
Perch Group is a fast growing group of companies (comprising debt purchaser Perch Capital, debt resolution agency ACI, litigation firm TM Legal and field services company Verify) that specialise in credit and asset management in the UK.
Visit their WebsitePlain Numbers
We enable organisations to better support their customers who struggle with numbers.
Visit their WebsitePolicy in Practice
Helps organisations to support vulnerable families using its award winning software powered by an engine that knows how policies interact showing what actions people can take to be better off.
Visit their WebsitePRA Group (UK) Ltd
A global leader in acquiring and collecting non-performing loans.
Visit their WebsiteQualco SA
With more than 20 years of proven experience, Qualco is a leading Fintech solutions provider, enabling clients to realise value through the provision of operational platforms, data insights, digital experiences, and domain knowledge.
Visit their WebsiteRainbow Money Advice
A service provided by Barnet Community Projects offering a free, confidential, impartial and non-judgemental Money Advice service on Tuesdays, by appointment.
Visit their WebsiteRooted Finance
Rooted Finance is a pioneering debt and money advice Charity . It provides bespoke support to manage financial distress helping individuals towards financial wellbeing and resilience.
Royal British Legion
Works to bring together the nation, communities, and individuals to create better futures for our armed forces and their families.
Visit their WebsiteRoyal National Institute of Blind People (RNIB)
Helping organisations to ensure their products and services are accessible and usable to blind and partially sighted people.
Visit their WebsiteRundle & Co Limited
As one of the leading providers of ethical enforcement services to the public and private sector, we specialise in prompt recovery of debt including Council Tax, Business Rates, Road Traffic and Commercial Rent.
Visit their WebsiteSolaris Law Limited (formerly Azzurro Law Limited)
Solaris Law Limited (formerly Azzurro Law) is a specialist business to business legal recoveries and dispute resolution firm with a sole focus on commercial recoveries. This enables them to concentrate their resources into one area, making them true experts in commercial recoveries.
Solaris Law Limited is an ABS (Alternative Business Structure) combining legal expertise and excellence with business acumen and commercial experience. They have the freedom, flexibility and capital to address all of your business needs.
Visit their WebsiteSouthern Housing
We’re one of the largest housing providers in the UK with over 77,000 homes across London, the South East, the Isle of Wight and the Midlands, giving over 167,000 people somewhere affordable to call their own.
Visit their WebsiteSouthwark Council
Local Authority providing services to residents of Southwark, in South East London.
Visit their WebsiteTandem Bank (formerly Oplo Group Limited)
One of the UK’s leading providers of consumer credit, providing a financially fair way for people to borrow and power their potential.
Visit their WebsiteTCN Inc.
TCN is a complete dialler replacement with full outbound, inbound, manual, preview, compliance suite and blended functionality. No hardware, no monthly minimums, or maintenance fees.
Visit their WebsiteThe Hyde Group
We are one of the UK’s leading and award-winning providers of affordable housing in London, the south east of England and neighbouring areas. Our main business is to provide and manage good quality and safe accommodation, at prices people can afford to buy or rent on long tenancies.
Visit their WebsiteThe Salvation Army Trustee Company
A worldwide evangelical Christian church. Our mission is based on faith in Jesus Christ who wants everyone to experience life in all its fullness.
Visit their WebsiteThe Trussell Trust
We support a nationwide network of food banks and together we provide emergency food and support to people facing hardship, and campaign for change to end the need for food banks in the UK.
Visit their WebsiteToynbee Hall (Debt Free Advice)
Toynbee Hall (Debt Free Advice) is a unique partnership of charities led by Toynbee Hall that provides free, expert advice to Londoners with problem debt.
Visit their WebsiteTrustfolio Ltd
Vanquis Banking Group Plc
Vanquis Banking Group plc, is a FTSE All Share company and a leading specialist bank, established in 1880. They lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop.
Visit their WebsiteVulnerability Registration Service
Provides vulnerable consumers with a single reference point for recording their personal circumstances when looking to protect themselves against debt or related financial problems.
Visit their WebsiteWilkin Chapman LLP
The firm has a large recoveries and insolvency team that supports a high volume of creditors from multiple sectors but in particular local government and Utilities creditors. Wilkin Chapman LLPs unique legal and Insolvency Practitioner service combined is challenging the traditional model and focusses on maximising potential creditor dividends.
Visit their WebsiteMALG South West
Acquired Ltd
ALD Automotive
ALD Automotive is the leading vehicle leasing operation in Europe and is a leader in innovation and service quality.
Visit their WebsiteAlliance Homes
We are a community based social housing provider operating in the West of England. We own and manage around 6,500 homes and employ 350 staff, with an annual turnover of £43 million we work in partnership with local, regional and national agencies to deliver our services.
As well as providing homes that are affordable in terms of rent and running costs, we also provide a range of support services to help individuals get the most out of life.
Angel Advance Limited
Angel Advance Limited is an ethical debt management company which concentrates purely on fair outcomes for its Customers.
Visit their WebsiteAryza
Aryza delivers cutting-edge automation software tailored for regulated sectors, specializing in lending, credit, debt recovery, and insolvency industries. Our solutions streamline back and middle office tasks, covering customer data management, administration, and payment processing throughout the debt cycle. Powered by scalable technology, we enable clients to boost efficiency and ensure compliance with local regulations. With unmatched expertise and data capabilities, our solutions drive positive financial outcomes globally. Established in 2002, Aryza operates across four continents.
Visit their WebsiteAuriga Services
Offers a complete range of assistance services, including management and delivery of both financial and non-financial support schemes, and delivery of advice to customers.
Visit their WebsiteBirmingham Settlement
Birmingham Settlement offers a wide range of services to the communities we serve, helping people to gain the skills and confidence they need to overcome life’s challenges and bring about positive change.
Visit their WebsiteBournemouth Water
We want all of our customers to receive a bill that’s affordable and value for money, and to receive the highest levels of service regardless of their circumstances. By delivering efficiency and expanding our industry tool kit, we want to make water poverty a thing of the past.
Visit their WebsiteBristol Water
We want all of our customers to receive a bill that’s affordable and value for money, and to receive the highest levels of service regardless of their circumstances. By delivering efficiency and expanding our industry tool kit, we want to make water poverty a thing of the past.
Visit their WebsiteBSI Assurance UK Ltd.
BSI is your business improvement partner. Helping organisations around the world, build competence and capability for sustainable growth. Experts in customer excellence.
Visit their WebsiteC&R Software
Revolutionising collection and recovery, conquering complexity and prioritising the consumer experience.
Visit their WebsiteCitizens Advice
A network of independent charities throughout the UK that give free, confidential information and advice to assist people with money, legal, consumer and other problems. The organisation also campaigns to improve the policies and principles that affect people’s lives on a national level.
Visit their WebsiteCollaboration Network
The Collaboration Network is a professional membership organisation supporting cross sector learning and collaboration to improve service for consumers and colleagues.
Visit their WebsiteComplete Communication Solutions Ltd. T/a Saascoms
Saascoms is an award-winning communications business specialising in digital contact and engagement solutions.
Our services are accessed online (SaaS) without the need to purchase or host software, and there are no set-up costs.
You can engage with your clients using Text to Web, digital appointments, secure digital letters, SMS messaging, email, and a two-way multi-channel messaging platform with a sophisticated chatbot. This omnichannel portal allows you to engage customers on your website via SMS, email, or any form of social media messaging. It also allows your customers to self-serve or choose a channel of contact most suitable for them.
Court Enforcement Services
Bringing a fresh and modern customer-focused approach to the court enforcement sector in the UK.
Visit their WebsiteCredit Resource Solutions
Provide technology driven credit management Solutions. Engaging with clients and customers in a compliant, compassionate, and simple manner, encouraging self service to get it sorted.
Visit their WebsiteCustomer Service Solutions Group Limited ( Customer Service Solutions)
A consultancy with a unique approach, dedicated to enhancing service delivery through the power of human connection. Our mission is to inspire employees and embed a customer-centric mindset, leading to increased productivity and overall performance. By nurturing emotional intelligence and developing positive behaviours, we transform workplace culture to enrich both employee and customer experiences. Our approach creates strong human connections and builds high-performing teams that drive exceptional service delivery and enhanced team dynamics.
Visit their WebsiteEcospend Technologies Ltd
Ecospend Technologies are UK’s market leading open banking provider, registered by the FCA both for payment initiation (PIS) and account information (AIS) services.
Visit their Websiteentitledto Ltd
Provides cost effective solutions to help organisations deliver their services through self-serve tools and adviser-led activities. Products include benefits calculators, budgeting tools and affordability calculators.
Visit their WebsiteExcel Civil Enforcement Ltd
Excel Civil Enforcement delivers outstanding enforcement, collection, training, qualifications and associated services to local authorities and central government departments with 100% employed certificated enforcement agents.
Visit their WebsiteFinancial Cloud
Financial Cloud is the ultimate Financial CRM. Trusted by some of the UK’s largest financial institutions and innovative start-ups to deliver exceptional customer experiences.
Visit their WebsiteHome Group
A social enterprise, charity and one of the UK’s largest providers of high-quality housing and integrated housing, health and social care.
Visit their WebsiteIE Hub
Empowering consumers to complete and share their I&E details at a pace that suits them. No set-up fees for creditors, simply pay for I&E’s you receive.
Visit their WebsiteIncomeMax
We help families to maximise their income and take control of their finances by providing personal welfare and money advice.
Visit their WebsiteInicio AI
Inicio AI delivers a unique software platform to enable organisations to understand their customers affordability/I&E position. We provide a specially trained virtual agent that supports a consumer or business to complete a detailed income & expenditure statement, enabling customers to get the support they need to self-serve at a time and place that suits them. We connect with modern technology such as Open Banking, CRA data and benefit calculators to make the process simple and quick for consumers and reliable and auditable for organisations.
Visit their WebsiteJT Maxwell Ltd
Experts in financial recovery, we bring back financial control and the chance to start again with professional support from a team that is passionate and dedicated to deliver the best debt solutions that is free advice to our clients and referral sources.
Visit their WebsiteMarston (Holdings) Ltd trading as Marston
An established, innovative, and ethically renowned enforcement agency delivering expert enforcement and debt collection services nationwide to central and local government clients. Marston collaborates closely with clients and welfare sector stakeholders to develop collaborative working methods and effective partnerships that deliver positive engagement with vulnerable customers and effective collections for clients.
Visit their WebsiteMoney and Pensions Service
Money and Pensions Service is an arm’s-length body of the DWP and helps people to improve their financial wellbeing and build a better, more confident future.
Visit their WebsiteNewlyn PLC
Opos Limited
Opos is a leading provider of consumer and commercial debt collection and BPO services in the banking, utility, telecoms and retail finance sectors.
Visit their WebsitePepper Advantage (UK)
The UK arm of Pepper Advantage was established in 2003, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations.
Visit their WebsitePerch Group
Perch Group is a fast growing group of companies (comprising debt purchaser Perch Capital, debt resolution agency ACI, litigation firm TM Legal and field services company Verify) that specialise in credit and asset management in the UK.
Visit their WebsitePolicy in Practice
Helps organisations to support vulnerable families using its award winning software powered by an engine that knows how policies interact showing what actions people can take to be better off.
Visit their WebsiteQualco SA
With more than 20 years of proven experience, Qualco is a leading Fintech solutions provider, enabling clients to realise value through the provision of operational platforms, data insights, digital experiences, and domain knowledge.
Visit their WebsiteReach:Out (a service from Sigma Connected)
Connecting with people in debt and helping them get free support and advice relevant to the challenges they face; also raising awareness of the amazing support our client (their lender or supplier) can offer.
Visit their WebsiteRoyal National Institute of Blind People (RNIB)
Helping organisations to ensure their products and services are accessible and usable to blind and partially sighted people.
Visit their WebsiteRundle & Co Limited
As one of the leading providers of ethical enforcement services to the public and private sector, we specialise in prompt recovery of debt including Council Tax, Business Rates, Road Traffic and Commercial Rent.
Visit their WebsiteSigma Connected Ltd
A leading contact centre and outsourcing services (BPO) provider that specialises in expert white label customer contact solutions for businesses in utilities and financial services.
South West Water
We want all of our customers to receive a bill that’s affordable and value for money, and to receive the highest levels of service regardless of their circumstances. By delivering efficiency and expanding our industry tool kit, we want to make water poverty a thing of the past.
Visit their WebsiteSovereign Housing Association
We are a leading Housing Association in the South and South West of England, striving to provide quality, affordable homes, in happy, successful places, driven by our social purpose.
Visit their WebsiteSpendable CIC (harmoney)
Spendable CIC (harmoney) operates a free debt and welfare rights service based in Poole.
StepChange Debt Charity
UK’s largest provider of free, independent debt advice and managed solutions.
Visit their WebsiteTandem Bank (formerly Oplo Group Limited)
One of the UK’s leading providers of consumer credit, providing a financially fair way for people to borrow and power their potential.
Visit their WebsiteTCN Inc.
TCN is a complete dialler replacement with full outbound, inbound, manual, preview, compliance suite and blended functionality. No hardware, no monthly minimums, or maintenance fees.
Visit their WebsiteThe Hyde Group
We are one of the UK’s leading and award-winning providers of affordable housing in London, the south east of England and neighbouring areas. Our main business is to provide and manage good quality and safe accommodation, at prices people can afford to buy or rent on long tenancies.
Visit their WebsiteThe Salvation Army Trustee Company
A worldwide evangelical Christian church. Our mission is based on faith in Jesus Christ who wants everyone to experience life in all its fullness.
Visit their WebsiteThe Trussell Trust
We support a nationwide network of food banks and together we provide emergency food and support to people facing hardship, and campaign for change to end the need for food banks in the UK.
Visit their WebsiteTrustfolio Ltd
University of Bristol
An independent research centre that specialises in social research across all areas of personal finance.
Visit their WebsiteVulnerability Registration Service
Provides vulnerable consumers with a single reference point for recording their personal circumstances when looking to protect themselves against debt or related financial problems.
Visit their WebsiteWelsh Water (Dwr Cymru)
Welsh Water is a not-for-profit company which supplies drinking water and wastewater services to most of Wales and parts of western England
Visit their WebsiteWessex Water
Regional water and sewerage business serving 2.8 million customers across the South West of England.
Visit their WebsiteWiltshire Money
The aim of Wiltshire Money is to provide support to its member organisations so that they can help their clients to make informed financial choices and be in control of their money.
Visit their WebsiteMALG East Anglia
Acquired Ltd
Angel Advance Limited
Angel Advance Limited is an ethical debt management company which concentrates purely on fair outcomes for its Customers.
Visit their WebsiteAryza
Aryza delivers cutting-edge automation software tailored for regulated sectors, specializing in lending, credit, debt recovery, and insolvency industries. Our solutions streamline back and middle office tasks, covering customer data management, administration, and payment processing throughout the debt cycle. Powered by scalable technology, we enable clients to boost efficiency and ensure compliance with local regulations. With unmatched expertise and data capabilities, our solutions drive positive financial outcomes globally. Established in 2002, Aryza operates across four continents.
Visit their WebsiteBirmingham Settlement
Birmingham Settlement offers a wide range of services to the communities we serve, helping people to gain the skills and confidence they need to overcome life’s challenges and bring about positive change.
Visit their WebsiteBSI Assurance UK Ltd.
BSI is your business improvement partner. Helping organisations around the world, build competence and capability for sustainable growth. Experts in customer excellence.
Visit their WebsiteC&R Software
Revolutionising collection and recovery, conquering complexity and prioritising the consumer experience.
Visit their WebsiteCollaboration Network
The Collaboration Network is a professional membership organisation supporting cross sector learning and collaboration to improve service for consumers and colleagues.
Visit their WebsiteComplete Communication Solutions Ltd. T/a Saascoms
Saascoms is an award-winning communications business specialising in digital contact and engagement solutions.
Our services are accessed online (SaaS) without the need to purchase or host software, and there are no set-up costs.
You can engage with your clients using Text to Web, digital appointments, secure digital letters, SMS messaging, email, and a two-way multi-channel messaging platform with a sophisticated chatbot. This omnichannel portal allows you to engage customers on your website via SMS, email, or any form of social media messaging. It also allows your customers to self-serve or choose a channel of contact most suitable for them.
Court Enforcement Services
Bringing a fresh and modern customer-focused approach to the court enforcement sector in the UK.
Visit their WebsiteCredit Resource Solutions
Provide technology driven credit management Solutions. Engaging with clients and customers in a compliant, compassionate, and simple manner, encouraging self service to get it sorted.
Visit their WebsiteEcospend Technologies Ltd
Ecospend Technologies are UK’s market leading open banking provider, registered by the FCA both for payment initiation (PIS) and account information (AIS) services.
Visit their WebsiteExcel Civil Enforcement Ltd
Excel Civil Enforcement delivers outstanding enforcement, collection, training, qualifications and associated services to local authorities and central government departments with 100% employed certificated enforcement agents.
Visit their WebsiteFinancial Cloud
Financial Cloud is the ultimate Financial CRM. Trusted by some of the UK’s largest financial institutions and innovative start-ups to deliver exceptional customer experiences.
Visit their WebsiteIncomeMax
We help families to maximise their income and take control of their finances by providing personal welfare and money advice.
Visit their WebsiteInicio AI
Inicio AI delivers a unique software platform to enable organisations to understand their customers affordability/I&E position. We provide a specially trained virtual agent that supports a consumer or business to complete a detailed income & expenditure statement, enabling customers to get the support they need to self-serve at a time and place that suits them. We connect with modern technology such as Open Banking, CRA data and benefit calculators to make the process simple and quick for consumers and reliable and auditable for organisations.
Visit their WebsiteJT Maxwell Ltd
Experts in financial recovery, we bring back financial control and the chance to start again with professional support from a team that is passionate and dedicated to deliver the best debt solutions that is free advice to our clients and referral sources.
Visit their WebsiteMarston (Holdings) Ltd trading as Marston
An established, innovative, and ethically renowned enforcement agency delivering expert enforcement and debt collection services nationwide to central and local government clients. Marston collaborates closely with clients and welfare sector stakeholders to develop collaborative working methods and effective partnerships that deliver positive engagement with vulnerable customers and effective collections for clients.
Visit their WebsiteMoney and Pensions Service
Money and Pensions Service is an arm’s-length body of the DWP and helps people to improve their financial wellbeing and build a better, more confident future.
Visit their WebsiteNewlyn PLC
Northumbrian Water Limited / Essex and Suffolk Water Limited
We provide water and sewerage services in the north east of England. In the south east of England, we trade as ‘Essex and Suffolk Water’ in the supply of water services only.
Visit their WebsiteOpos Limited
Opos is a leading provider of consumer and commercial debt collection and BPO services in the banking, utility, telecoms and retail finance sectors.
Visit their WebsitePayPlan
One of the UK’s leading free debt advice providers, providing free expert debt advice and guidance, helping people find a way out of debt and take back control of their money and their lives.
Visit their WebsitePepper Advantage (UK)
The UK arm of Pepper Advantage was established in 2003, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations.
Visit their WebsitePerch Group
Perch Group is a fast growing group of companies (comprising debt purchaser Perch Capital, debt resolution agency ACI, litigation firm TM Legal and field services company Verify) that specialise in credit and asset management in the UK.
Visit their WebsitePolicy in Practice
Helps organisations to support vulnerable families using its award winning software powered by an engine that knows how policies interact showing what actions people can take to be better off.
Visit their WebsiteQualco SA
With more than 20 years of proven experience, Qualco is a leading Fintech solutions provider, enabling clients to realise value through the provision of operational platforms, data insights, digital experiences, and domain knowledge.
Visit their WebsiteRoyal National Institute of Blind People (RNIB)
Helping organisations to ensure their products and services are accessible and usable to blind and partially sighted people.
Visit their WebsiteRundle & Co Limited
As one of the leading providers of ethical enforcement services to the public and private sector, we specialise in prompt recovery of debt including Council Tax, Business Rates, Road Traffic and Commercial Rent.
Visit their WebsiteTandem Bank (formerly Oplo Group Limited)
One of the UK’s leading providers of consumer credit, providing a financially fair way for people to borrow and power their potential.
Visit their WebsiteTCN Inc.
TCN is a complete dialler replacement with full outbound, inbound, manual, preview, compliance suite and blended functionality. No hardware, no monthly minimums, or maintenance fees.
Visit their WebsiteThe Salvation Army Trustee Company
A worldwide evangelical Christian church. Our mission is based on faith in Jesus Christ who wants everyone to experience life in all its fullness.
Visit their WebsiteThe Trussell Trust
We support a nationwide network of food banks and together we provide emergency food and support to people facing hardship, and campaign for change to end the need for food banks in the UK.
Visit their WebsiteTrustfolio Ltd
National
Ascent Performance Group (Ascent Legal, Ascent Contact)
Ascent is one of the UK’s largest specialist debt recovery law firms, widely recognised as a market leader in the provision of high-quality, ethically-led services, and in customer engagement and rehabilitation.
Visit their Website