Bob’s Blog: MALG Update March 2025
Hello to all our Members and Associates, Spring has officially sprung and 2025 is already flying by! Keep up to date with how you can make the most of the opportunities we provide to ‘work together to improve the lives of people in debt’: Conference 2025 – 8 MONTHS TO GO! Podcast: MALG insights, in your […]
Read MoreFCA Review of firms’ treatment of customers in vulnerable circumstances published
Just 4 in 10 vulnerable customers say they have disclosed their needs to their financial services provider, new research commissioned by the Financial Conduct Authority (FCA) shows. However, those that do open up tend to have better experiences. Three quarters of vulnerable customers who told their firm about their circumstances (74%) said that staff asked […]
Read MoreMoney and Mental Health to be granted powerful super-complainant status in order to tackle consumer harms
The Money and Mental Health Policy Institute, the charity founded and chaired by Martin Lewis (MoneySavingExpert) to break the toxic link between money issues and mental health issues, has been recommended for ‘super-complainant’ status — which will grant it special powers to ensure action on specific consumer harms from regulators. Money and Mental Health will be […]
Read MoreMoney Advice Trust publishes new guidance on what support can firms give disabled consumers and people in vulnerable situations
Money Advice Trust has published new guidance on what support can firms give disabled consumers and people in vulnerable situations. It says that while essential services – like banking, energy, water, broadband, and delivery – are vital to everyday life, millions of consumers face avoidable barriers when trying to access and use them. The new […]
Read MoreCredit Services Association says Government must improve its debt collection practices
In a new report, the Credit Services Association (CSA), the UK trade body for the debt collection and debt purchase sector, has called for the government to improve its methods for collecting debts to help service users more effectively and boost collections revenues. The report, “Keeping Pace: Where next for public sector collection practices?”, praises the […]
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