Government’s Public Accounts Committee report says water, energy and broadband regulators fail to do enough for vulnerable people
Water, energy and broadband regulators should do more to fulfil their critical role in supporting consumers struggling to afford their bills, according to a new report, following an inquiry informed by evidence from expert witnesses Martin Lewis, Citizens Advice and the Consumer Council for Water. The government’s Public Accounts Committee (PAC), which conducted the inquiry […]
Read MoreStepChange Debt Charity publishes list of proposed priorities for the government to support people in problem debt
StepChange Debt Charity has identified six priorities for the government to take forward to alleviate cost of living pressures and help build lasting financial resilience. In its newly published briefing, StepChange argues that the UK’s cost‑of‑living pressures, especially unaffordable energy, water, housing and council tax bills, are driving millions into financial difficulty. It calls for […]
Read MoreFCA urges people seeking debt advice to watch out for ‘red flags’
Regulator Financial Conduct Authority (FCA) is concerned that some consumers are being steered towards fee-paying debt solutions that may not be suitable for their needs, sometimes through high pressure sales tactics, misleading information or being advised by firms that do not have the appropriate permissions. These ‘red flags’ include: Pressure tactics: Feeling hassled, or repeatedly […]
Read MoreMALG Community Catch Up: September 2026
Welcome to the latest update from the only organisation that unites the whole debt ecosystem in the UK. There are just six weeks left to book your place at the MALG Conference 2026 and we have A LOT of other things to update you on: Virtual National Members Meeting 1 October 2026 Conference – Six […]
Read MoreMoney and Pensions Service releases updated Supportive Debt Recovery Toolkit
Money and Pensions Service (MaPS) has shared a refreshed version of the Supportive Debt Recovery Toolkit, the first major update to this important resource in five years. Developed in partnership with creditors and debt advice organisations, the toolkit provides practical guidance to help organisations deliver more effective and supportive debt recovery practices. It is also […]
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