A new guide from the Money Advice Liaison Group (MALG) and the Money Advice Trust seeks to help firms meet data protection regulation and support vulnerable customer needs, by understanding the overlap between GDPR and vulnerability, and striking the right balance between human experience and data.
‘Vulnerability, GDPR, and disclosure: A practical guide for creditors and advisers’ will be launched on 4 November 2020 via a webinar, which you can register for here. On the webinar, the authors of the guide, Chris Fitch – Money Advice Trust Vulnerability Lead Consultant – and Robert Bell – a data protection expert, will be joined by Paul Smee, Chair of MALG, Nina Best, Senior Legal Counsel and Data Protection Officer, Capital One and Dan Holloway, Writer and Lived Experience Expert, to discuss how firms can use it.
The full guide will then be available as a download on this page of our website and on the Money Advice Trust website.
The creation of the guide has kindly been supported by NatWest, Shoosmiths, Vision Blue, Financial Wellness Group, PayPlan and Experian.