On top of regular blogs, latest news (see latest), and useful tools (including our list of creditor email addresses for advisers to use during the Coronavirus pandemic) MALG historically issued briefing notes for members and the wider industry covering important issues relating to credit and personal debt. We are currently in the process of replacing these with new guidance on data protection and vulnerability for over-indebted customers.
MALG also supports and shares other organisations’ research, guides, and tools but does not endorse these.
MALG’s most prominent piece of work in recent years has been our mental health and debt guidelines, first published in 2007, which is supplemented by supporting documents including the Debt and Mental Health Evidence Form (DMHEF), links to which can be found on the main page about the guidelines here.
Other recent guidelines that MALG has been involved in the publication of include the University of Bristol’s Personal Finance Research Centre’s Vulnerability: A guide for debt collection – 21 questions, 21 steps and Vulnerability: A guide for Lending, and the Money Advice Service’s Working Collaboratively with Debt Advice Agencies toolkit for creditors. MALG also recently worked in partnership with Money Advice Scotland on a report published in October 2017 entitled: ‘Pensions & Debt Advice – Bridging the Advice Gap‘. The report was written by Nick Lord and funded by the Money Advice Service and MALG is now inviting input and discussion around it.