Money and Mental Health Policy Institute research shows people with severe mental illness are twice as likely to be disconnected from utilities
New research by Money and Mental Health (funded by abrdn Financial Fairness Trust) looks at how water, energy and telecoms firms collect debt, and how these processes can be made fairer and more supportive for the 7 million people across the UK who are behind on utilities bills. In particular, it considers the impact of […]
Read MoreFCA launches webpage on unauthorised and unsuitable debt advice
The Financial Conduct Authority (FCA) has published a new consumer guidance webpage aiming to help educate consumers to avoid unauthorised or unsuitable debt advice. Find out more here.
Read MoreCitizens Advice Scotland publishes new report on improving access to banking services
Citizens Advice Scotland has launched a new report entitled ‘Holding to Account: recommendations for improving access to banking Services’. It says that the ultimate form of financial exclusion in modern society is not having access to a bank account. Without a bank account, people’s ability to fully engage in society, financially or otherwise is severely […]
Read MorePolicy in Practice publishes new research on how income varies throughout the year for Universal Credit households
In a new study, funded by the Joseph Rowntree Foundation, Policy in Practice shows the level of income volatility faced by a subset of households receiving Universal Credit. By following over 70,000 Universal Credit households across seven local authorities from April 2022 to March 2023, it found that: Almost a third of Universal Credit households […]
Read MoreFCA Review of firms’ treatment of customers in vulnerable circumstances published
Just 4 in 10 vulnerable customers say they have disclosed their needs to their financial services provider, new research commissioned by the Financial Conduct Authority (FCA) shows. However, those that do open up tend to have better experiences. Three quarters of vulnerable customers who told their firm about their circumstances (74%) said that staff asked […]
Read More