Financial Ombudsman Service compliants increase in the second quarter of 2026/27
The Financial Ombudsman Service received 57,000 complaints in the second quarter of 2026/27, around 3,400 more than in the first quarter of the year. The increase in complaints was across product areas and complaint types, rather than being driven by a single issue. Current accounts remained the most complained-about product this quarter, with 10,300 complaints, […]
Read MoreAdviceUK Research Highlights Public Demand for Early Access to Trusted Advice
Research from AdviceUK underlines the critical role that free, independent advice services play in helping people navigate financial, housing, employment and welfare challenges, while warning that many services are struggling to meet rising demand. Published as part of AdviceUK’s 2026 ‘Advice Saves’ campaign, the briefing draws on a nationally representative survey of more than 3,000 […]
Read MoreMoney Advice Trust research finds over half of adults hit by major life events in the last three years
More than half (52%) of adults aged 25-55 have experienced a major life event such as redundancy, serious illness, bereavement or relationship breakdown in the last three years, according to new research from Money Advice Trust. According to the report, these events often have significant financial consequences, with one in five people who experienced a […]
Read MoreCitizens Advice Calls for Household Debt to be Central to Living Standards Strategy
A new report from Citizens Advice warns that household debt is becoming a major barrier to improving living standards, with growing numbers of people struggling to meet the cost of essentials and unable to repay what they owe. Published on 15 October 2026, Out of the Red: Tackling Debt to Turn the Tide on Living […]
Read MoreCredit Services Association publishes report on tackling misinformation to reduce consumer harm
Credit Services Association (CSA), the trade body representing the UK debt purchasing and debt collection industry, has published new guidance to address widespread and harmful misinformation about Deeds of Assignment (DOA) and Data Subject Access Requests (DSARs). The guidance follows discussions with the Information Commissioner’s Office (ICO). The new guidance is available on the CSA […]
Read More