Government’s Public Accounts Committee report says water, energy and broadband regulators fail to do enough for vulnerable people
Water, energy and broadband regulators should do more to fulfil their critical role in supporting consumers struggling to afford their bills, according to a new report, following an inquiry informed by evidence from expert witnesses Martin Lewis, Citizens Advice and the Consumer Council for Water. The government’s Public Accounts Committee (PAC), which conducted the inquiry […]
Read MoreStepChange Debt Charity publishes list of proposed priorities for the government to support people in problem debt
StepChange Debt Charity has identified six priorities for the government to take forward to alleviate cost of living pressures and help build lasting financial resilience. In its newly published briefing, StepChange argues that the UK’s cost‑of‑living pressures, especially unaffordable energy, water, housing and council tax bills, are driving millions into financial difficulty. It calls for […]
Read MoreFCA urges people seeking debt advice to watch out for ‘red flags’
Regulator Financial Conduct Authority (FCA) is concerned that some consumers are being steered towards fee-paying debt solutions that may not be suitable for their needs, sometimes through high pressure sales tactics, misleading information or being advised by firms that do not have the appropriate permissions. These ‘red flags’ include: Pressure tactics: Feeling hassled, or repeatedly […]
Read MoreMoney and Pensions Service releases updated Supportive Debt Recovery Toolkit
Money and Pensions Service (MaPS) has shared a refreshed version of the Supportive Debt Recovery Toolkit, the first major update to this important resource in five years. Developed in partnership with creditors and debt advice organisations, the toolkit provides practical guidance to help organisations deliver more effective and supportive debt recovery practices. It is also […]
Read MoreMALG Backs Money Wellness Call for Urgent Reform to Protect Abuse Survivors in Debt
Money Advice Liaison Group (MALG) has joined other debt sector stakeholders in backing Money Wellness’ call for urgent reform to the way abuse survivors are protected when entering personal insolvency. For many people in severe financial difficulty, a Debt Relief Order (DRO) or Individual Voluntary Arrangement (IVA) is a vital route back to stability. But […]
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