PRA Group sponsors MALG Members Friday Forum to facilitate ‘working together to improve the lives of people in debt’ post COVID-19
PRA Group has become the official sponsor of not-for-profit membership organisation Money Advice Liaison Group’s (MALG) ‘Members Friday Forum’ for 2021. The MALG Members Friday Forum was launched in March 2020 to enable money advisers, creditors, regulators, policy-makers, and others from the financial services and advice sectors in the UK to continue MALG’s aim of […]
Read MoreCovid: Citizens Advice contacted by ’12 people a minute’ in 2020
New figures Citizens Advice shared exclusively with the BBC show three quarters of people seeking help with benefits or employment in 2020 had never contacted the charity before with many getting in touch for the first time in their lives after losing their jobs during the Covid-19 pandemic. Of 481,834 people seeking advice on benefits, […]
Read MoreMoney Advice Liaison Group launches ‘Friends of MALG’ to boost ‘working together to improve the lives of people in debt’ in 2021
Money Advice Liaison Group (MALG), the not-for-profit UK membership organisation which enables those from across the financial services and advisory landscape to ‘work together to improve the lives of people in debt’, has launched ‘Friends of MALG’ to support its continued growth and sustainability in 2021 and beyond. The sponsorship provided by ‘Friends of MALG’, […]
Read MoreMoney Advice Trust publishes new research on how people in debt are coping with the impact of Covid-19
The Money Advice Trust has published a new report on how people in debt are coping with the impact of Covid-19, using stories from the debt advice frontline. The qualitative report brings highlights examples from callers to National Debtline and Business Debtline on how they are dealing with the Covid-19 outbreak. It aims to shed […]
Read MoreLending Standards Board shares insights into the role of life experience on contact centre staff and customer outcomes
The Lending Standards Board has published an insights report looking at the role of credit sector staff ‘life experience’ in the service their customers receive. The report cites examples such as a customer who says they are getting divorced benefiting from speaking to an adviser who had experienced similar events and may therefore understand the […]
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