Financial Ombudsman Service new complaint form goes live
Financial Ombudsman Service’s (FOS) new complaint form is now live for all consumers who submit a complaint via its website. The new form is designed to make the FOS complaints service accessible and easy to use and was developed in consultation with stakeholders. FOS stopped accepting new complaints via email on 8 June 2026 and […]
Read MoreNational Audit Office finds millions are unaware of available support with household bills as debt soars
According to a report by the National Audit Office (NAO), millions of people are missing out on support for essential bills, such as water, energy and broadband, as debt to water and energy companies climbs over £7 billion. The report examined how Ofcom, Ofwat and Ofgem support consumers in vulnerable circumstances and whether people can […]
Read MoreEnforcement Conduct Board publishes sector-side review into linking cases and fee-charging practices
The Enforcement Conduct Board (ECB) has published a sector-side review into linking cases and fee-charging practices across the enforcement sector. The Review examines how firms interpret the Taking Control of Goods (Fees) Regulations and apply fees in practice. ECB found no evidence of widespread or systemic overcharging, but did identify inconsistencies in firms approaches, including: […]
Read MoreNew research from Nationwide finds 1 in 4 young Brits gamble to pay bills as World Cup fuels betting surge
Eight in ten gamblers aged 18-24 (83%) will bet more frequently in 2026 due to major sporting events like the World Cup, with a quarter (25%) doing so to help cover essential bills, according to new research from Nationwide. By comparison, less than half (37 per cent) of over-those over 55 expect to gamble more. […]
Read MoreCitizens Advice publishes report outlining consumer views on a Multi-Sector Priority Service Register
Ask Once, commissioned by Citizens Advice and conducted by Blue Marble, explores the “Tell Us Once” vision: a Multi-Sector Priority Services Register (MSPSR). Creating a unified system across energy, water, and telecommunications will ensure that no one falls through the gaps during a power cut, a water shortage, or the upcoming digital voice switchover. Key […]
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