Money Advice Liaison Group Logo


The Annual Money Advice Liaison Group (MALG) Member Engagement Survey was introduced in 2023 to help us help you get the most out of MALG Membership.

While our aim is ‘working together to improve the lives of people in debt’, we also play an important role in supporting and therefore looking to improve the lives of those working in the debt sector. By listening to what our Members want and need, we aim to do even more drive collaboration and improve wellbeing and consumer outcomes.

The MALG Member Engagement Survey 2024 is NOW OPEN until close of business on Thursday 23 May!

If you work in any capacity across the debt landscape, we want to hear from you. Whether you are an existing/former/prospective MALG Member, or an associate/stakeholder, your feedback is invaluable to us and will help to shape our future strategy.

The questions are mostly multiple choice but there are comment boxes at the end for you to expand on any of your answers and share ideas or other feedback with us. It should take no more than 10 minutes to complete.

Complete the 2024 survey here now!

2023 Results

We are using the feedback and insight gathered to develop MALG’s Membership services even further. Respondents told us:

What we do well…

  • Members are highly satisfied and would recommend us
  • Our services are considered high quality
  • We offer good value for money
  • We are recognised for fulfilling our aim/role well
  • Several people within Member organisations are aware of us and Members regularly attend events
  • We’re responsive, efficient and helpful

…and what we could improve on (all of which we’ve been working on)

  • Encourage our Members to input suggested topics, speakers or locations for upcoming events
  • Ensure all Members receive relevant communications, and it reaches the correct contacts
  • Be more of a thought leader on industry issues (while remaining impartial)