Following a request during on of the first ‘MALG Members Friday Forums‘, which was originally set up to help those from across the money advice and debt landscape to work together to tackle the Coronavirus crisis, we curated a list of creditor email addresses for advisers to who were struggling to get in touch on behalf of their clients.
This ‘fast track’ adviser-specific list has proved so invaluable that we have continued updating it whenever there is a request or contribution. If there is a specific creditor you are struggling to get hold of or if you have/are provided with a suitable address for advisers to contact creditors on, please comment below and we will either put out a call or add to/update the list.
Last updated: 06/11/2024.
Collections
- Advantis Credit: admin@advantiscredit.co.uk
- ACI UK: Client’s reference number found on all correspondence, followed by @aciuk.uk
- AIC (Allied International Credit): barclaycard@aiccorp.com
- Ardent Credit: collections@ardentcredit.co.uk
- Arrow Global: queries@arrowglobal.net
- Arvato: CRMSE@arvato.co.uk
- Asset Collections & Investigations Ltd: info@assetcollections.co.uk
- BPO collections: contact@bpomail.co.uk
- Bristow & Sutor mail@bristowsutor.co.uk. If you have no case ID, email gomanager@bristowsutor.co.uk
- Cabot: cabotcustomer@cabotfinancial.com
- Callserve (Credit Security): collections@credsec.com
- Capital Resolve: info@capitalresolve.com
- Creation Finance: customersupportenquiries@creation.co.uk
- Credit Resource Solutions (CRS): info@creditresourcesolutions.co.uk
- Debt Managers Ltd: client.services@debt-managers.co.uk
- EOS: contact@eos-solutions.uk.com
- Intrum: compliance.uk@intrum.com
- Lantern UK: customerservice@lanternuk.com
- Lowell Group: Dmcpost@lowellgroup.co.uk / post@lowellgroup.co.uk
- Lucas Credit Services: help@lucascreditservices.com
- Moor Group (including Moorcroft Debt Recovery): customers@moorgroup.com / thirdparty@moorgroup.com
- Mortimer Clarke: info@mortimerclarke.co.uk
- Opos Limited: mas@oposlimited.com
- Restons Solicitors: mail@restons.co.uk
- Pastdue Credit: help@pastduecredit.co.uk
- PRA Group: general enquiries – enquiries@pragroup.uk.com/0800 877 2772/SMS Chat 07860 094994, customer support team (vulnerable customers): customersupport@pragroup.co.uk/0800 877 2180, debt management companies/free advice dmadvice@pragroup.co.uk
- Robinson Way: contactus@robinson-way.com
- SLL Capital Ltd: info@sllcapital.co.uk
- TDX Group (an Equifax company): complaints@equifax.com
- TM Legal: Client’s reference number found on all correspondence, followed by @tm-legalservices.uk
- Wescot: DMC.ContactUs@wescot.co.uk
- Zinc: dmc@thezincgroup.com
Banks/lenders/credit/retail
- Argos: customer.relations@argos.co.uk (add a complaint within holding letter)
- Argos Card / Home Retail Group – for customers in financial difficulty: Customer.support@extsainsburys.co.uk / card@mail.card.argosfinancialservices.com
- Argos Collections: card@mail.card.argosfinancialservices.com
- Avon: uk.contact@avon.com
- Avant Credit: debtmanagement@avantcredit.co.uk / https://support.avantcredit.co.uk/article/424-covid-19-customer-help
- Barclaycard: payment.solutions@barclaycard.co.uk / sst@barclaycard.co.uk
- Capital One: dmmod@capitalone.com / dmpreports@capitalone.com
- Clearpay: info@clearpay.co.uk
- CreditSpring: info@creditspring.co.uk
- Everyday Loans: centrallending@everyday-loans.co.uk
- Freemans/Grattan/Look Again: Customer.services@lookagain.co.uk
- Home Retail Group: customercare@argos.co.uk
- Honeycomb Finance: customerservices@support.honeycombfinance.com or Honeycomb.Collections@targetgroup.com / https://covid19.honeycombfinance.com/
- HSBC: DML.collections@hsbc.com
- JD Williams: general.enquiries@jdwilliams.co.uk
- Klarna: cs.uk@klarna.com
- Lending Works: cs@lendingworks.co.uk
- Merligen Investments: info@merligen.com
- Monzo: lifeevents@monzo.com / findiffdept@monzo.com
- Motonovo Finance: customersupport@motonovofinance.com
- Mr Lender: enquiries@mrlender.co.uk
- MyFinance Club: debtagencies@myfinanceclub.com
- Natwest: FHCorrespondence@rbs.co.uk
- NewDay: NDFSUqueries@Newday.co.uk
- Paypal Credit: collectionscorrespondence@paypal.com
- Provident: customer.care@provident.co.uk
- Royal Bank of Scotland Credit Cards Specialised Support Team: SSTCardsSouthend@natwest.com
- Santander: dmcproposals@santander.co.uk
- Satsuma Loans: onlinecustomercare@satsuma-loans.co.uk
- Simply Be: cmt@simplybe.co.uk
- Studio: DMC.unit@studio.co.uk
- Sunny Loans (Elevate Credit): help@sunny.co.uk
- Swift Sterling: payments@swiftsterling.co.uk
- Tesco Bank: Tesco Bank, PO BOX 27032, Glasgow, G2 9fX
- Ulster Bank: specific adviser email address coming soon. In the meantime, go to https://digital.ulsterbank.co.uk/personal/help-and-support/coronavirus.html
- Valleys Finance: admin@valleysfinance.ltd.uk
- Vanquis Bank: dma.team@vanquisbank.co.uk
- Very store card: resolve_shopdirect@ncoeurope.com / debtmanagement@theverygroup.com
- Zable: ct@lendable.co.uk
- Zopa: repayments@zopa.com
- Experian has published details of how lenders are supporting credit customers that includes contact details which advisers may find useful: https://www.experian.co.uk/consumer/help-discover/discover/guides/lender-support.html
Utilities/telecoms
- Affinity Water: credit.central@affinitywater.co.uk
- Anglian Water: customerservices@anglianwater.co.uk
- Bristol Water: customer.services@bwbsl.co.uk
- British Gas: externalcomplaints@britishgas.co.uk / ServicesCustomerTeam@britishgas.co.uk / service_energy@britishgas.co.uk
- Bulb Energy: help@bulb.co.uk
- EDF Energy: hello@edfenergy.com
- EE: collections.operations@ee.co.uk
- E Energy: customer.service@e.org
- Eon: thirdpartycollections@eonenergy.com
- NPower: customer.relations@npower.com
- Northumbrian Water and Essex & Suffolk Water: supportplus@nwl.co.uk
- O2: resolutionexpert@o2.com / DebtRecovery@o2.com
- OVO Energy: hello@ovoenergy.com
- Scottish Power: contactus@scottishpower.com
- Spark Energy: customerservice@sparkenergy.co.uk
- South East Water: CustomerServices@southeastwater.co.uk
- SSE (including Scottish Hydro Electric, Southern Electric , SWALEC and Atlantic Electric and Gas): agencycontact@sseenergyservices.com
- Southern Water: payless@southernwater.co.uk
- South West Water: customercontact@southwestwater.co.uk
- Thames Water: billing.enquiry@thameswater.co.uk
- Three Mobile: collections@contact.three.co.uk
- Utilita: customerservices@utilita.co.uk
- Utility Warehouse: energy@support.uw.co.uk
- Vodafone: customeradditionalsupportteam@help.vodafone.co.uk
- Welsh Water: Water.Enquiries@dwrcymru.com
- Wessex Water: customer.services@wessexwater.co.uk
- Yorkshire Water: Contact_Us@yorkshirewater.com
Local Authorities
- Wilkin Chapman is currently working with circa 100 Local Authorities across the country and can provide advisers with direct contact details for people at Councils who can help resolve cases – email Paul Bowden on paul.bowden@wilkinchapman.co.uk
Other
- Equifax: complaints@equifax.com
- Experian credit referencing: consumer.helpservice@uk.experian.com
- GCC Servicing (The Car Finance Company): cs@gccservicing.co.uk
- Lester Aldridge: Litigation@LA-Law.com
- National Compliance and Enforcement Service: NCESBCT@justice.gov.uk
- HMCTS Civil Business Centre: CaseProgression.CNBC@justice.gov.uk
- Sanctuary Housing Services Ltd: CIT.Income@sanctuary.co.uk
After struggling for about a week to contact Eon have been given this email address:
mybillandmeterqueries@eonenergy.com
Thanks Steve, we will add it to the list!
Very useful Thank you
Note that Thames Water is not on the utilities list. I used to be able to email them but in last couple of months this facility seems to have disappeared! Could someone look into this as need to contact them on behalf of a lot of my MA clients!
Thanks, we’ll look into it
Hi, Does anyone for the email for credit card collections at Natwest and the Very store card?
We’ll look into Alex.
Hi,
Also, does anyone have an email for Lloyds and Tesco credit card?
Thanks
We’ll ask around and add to this list asap
Santander email address please ?
resolve_shopdirect@ncoeurope.com = Very that i was given some time ago
Hi, does anybody have an email address for Capital One and Simply Be please?
Many thanks in advance
Simply Be is above (cmt@simplybe.co.uk). We will ask around about Capital One.
customersupport@tescobank.com
IMA Creditor Contacts holds some emails – Capital One has one (dmmod@capitalone.com) but states this is for escalation.
Hi Folks. Does anyone have an email address for Moorcroft Debt Recovery please?
HSBC told me to use this
customer.care.team@hsbc.com
there is one above for moor group but we use thirdparty@moorgroup.com
Thank you
Hi all, Does anyone have an email address for MBNA please?
Hi, I’ve just tried to use the O2 email & had the following response:
Thanks for contacting the O2 Resolution Expert Team. We are working hard to ensure that we are maintaining service for all teams as much as possible but currently the Resolution Expert service is unavailable for new emails. If you have responded back to one of our emails, we are working through these and will come back to you as soon as we can. We apologise for any inconvenience this may cause.
You have 24/7 access to your account on My O2 through the app or online. This is the best way to stay in touch and manage any customer service queries.
Regards
O2 Resolution Expert
NPower email: customer.relations@npower.com
I have contacted Capital One for an email address but advised they do not have one for customers or DMC unless a complaint
Thanks for the above list, it’s of great use.
Does anyone have an email contact for the Lending Stream/Gain Credit please?
Credit Resource Solutions (CRS): info@creditresourcesolutions.co.uk
Try debtrecovery@o2.com – I have had responses from this
Couple more collections:
Lucas Credit Services: help@lucascreditservices.com
BPO collections: contact@bpomail.co.uk
Zinc: dmc@thezincgroup.com
Thanks Tina!
Vanquis Bank: specialistsupport@email.vanquisbank.co.uk
Debt Managers Ltd: client.services@debt-managers.co.uk
Thank you John and Tina
Does anyone have an email address for Bank of Scotland regarding credit cards ?
Co-op Bank
Reply to comment won’t work? I had an email reply from O2 saying:
Next time, when considering posting info to us regarding a client,
please email it over to DebtRecovery@o2.com. Help us save time, money
and the environment for all concerned.
I have used the following email for Capital One and had replies from them dmpreports@capitalone.com
Couple of other to add to the list
Restons Solicitors mail@restons.co.uk
Bristow & Sutor mail@bristowsutor.co.uk
Lending Stream info@lendingstream.co.uk
Does anyone have an email address for Northampton county courts regarding CCJs?
Can anyone help with a Barclays contact email? Have been trying for months by phone and then get passed through to different departments, some of which are still closed.
Does anyone have an email address for British Gas?
ccbc@justice.gov.uk
Santander have just told me via webchat that they won’t accept documents by email but are looking into it. Meanwhile postal address or call them.
Does anyone have Home Retail Group/Argos? Thanks.
Tried to get on Webchat and phone Santander without success today, that,s after sending them a letter. #frustrating
Address for Provident – customer.care@provident.co.uk
Address for Lending Works – cs@lendingworks.co.uk
Swift Sterling – I believe provide loans, they can be contacted payments@swiftsterling.co.uk
Address for Asset Collections & Investigations Ltd – info@assetcollections.co.uk
Address for SLL Capital Ltd – info@sllcapital.co.uk
Thank you, these have all been added to the list
The fashion world email address no longer works.
Thanks for letting us know, we will remove it for now until we can find an updated one.
Can we please find an email for Lloyds?
Also, I have been given this address for them today by their Collections team:-
PO Box 5429, Brighton, BN52 9BR
I’ve never seen this address before.
Can anyone confirm?
Anyone got an email for Barclaycard complaints
Thanks for this; have been trying to find a new address for some time.
We’d been using Lloyds Collections, PO Box 487, Brighton BN1 4GY but we’ve just had some letters returned to us as “gone away”. Will try the new PO box address posted by Diane Jones – thank you
Email for GCC Servicing – cs@gccservicing.co.uk
Email address for AIC (Allied International Credit) barclaycard@aiccorp.com
Thanks for these new addresses, they have been added to the list!
Lending Stream are not responding to info@lendingstream.co.uk as listed.
I was redirected to the website and had to call . No alternative email was provided for future use although the person who answered agreed to email me to ‘create a ticket’
Thanks for the info, we’ve removed the Lending Stream address for now while we find an alternative.
Email address for Barclaycard – ODRSupport@barclaycard.co.uk
Thank you, added to the list
Hi,
Does anyone have a contact at Aviva? Thank you
Email address for Callserve (Credit Security) collections@credsec.com
Thank you!
for Southern Water I have found it is usually better emailing payless@southernwater.co.uk when wanting to correspond regarding water debts as it is the payless dept that specifically deal with customers in arrears.
Thank you, we’ve changed the address for Southern Water
Hello. I have used the email address for Bristow & Sutor (mail@bristowsutor.co.uk) today. However, I have received an auto-reply that states that the address does not accept incoming emails and therefore it will not be looked at. It instead advises me to look on their website and to use a more secure method of contact by completing an Advisor Only pro-forma for contact.
Thanks for letting us know, we’ll look for an alternative
Has anyone found an email address for successfully contacting Orbit Services? They are a collection agency for Anglian Water.
I am using the following for Northampton county court CCBC@Justice.gov.uk
Argos Card / Home Retail Group – customercare@argos.co.uk
Thank you, these have been added
This might help for British Gas:
Thirdpartysupport@britishgas.co.uk
Thank you – added
the email address listed for E-on energy doesn’t work
Thanks, we have removed the Eon address and will ask around to see if there any alternative ones.
I have found one that seems to work – fdrenquiries@eonenergy.com – it hasn’t bounced back anyway!
Thank you, we’ve added it!
I have found two email addresses for Studio, which hopefully stops people having to fill in the online contact form:
DMC.unit@studio.co.uk – They recommended using this one.
customerservices@studio.co.uk
Thanks, we’ve added the Studio ones
Re Utilita
I attempted to use customerrelations@utilita.co.uk but no reply and no auto response. I have now used customerservices@utilita.co.uk and received a auto response so a potential alternative
A very helpful man at Creation Finance has just told me the best email address for money advisers to use is customersupportenquiries@creation.co.uk – the one currently listed here is the general customer services one
Thanks both – updated!
Sainsbury’s email addresses that have responded to me and actioned account information requests:
David Paris
Privacy Bank
Email for Three Mobile if anyone needs it is proofs@3mail.com
Thanks, it’s been added!
Does anybody have an email for Vodafone please? Many thanks
Does anyone have an email for a collector named Face2Face?, they are collecting for Scottish Power.
customercontact@southwestwater.co.uk – South West Water
Thanks, South West Water added, nothing on Vodafone or Face2Face as yet but we’ll ask around some more.
Does anyone have anything for Lloyds Bank or credit cards? I am even getting my post returned from them so would be grateful for email details
Hello, I’ve tried the ThirdPartySupport address at British Gas and get this response “This email address only deals with Power of Attorney and Deputy requests where the customer is sending in legal documentation.” – Does anybody have an alternative email address for them?
Thanks, we’ve removed the British Gas third party address and will ask around for alternatives.
Have received an email from Vanquis advising no reply will be given using the email address we have above: specialistsupport@email.vanquisbank.co.uk. Was instructed to use this one: dma.team@vanquisbank.co.uk
Hi, does anyone have an email for a RBS? Having problems with Personal Loan dept. Thanks
Thanks, Vanquis has been updated. We haven’t received anything from RBS yet but will chase up
Does anyone have an email address for Barclays Bank plc please. I have been told by Barclay Call Centre staff that there is an email address for Debt Advice Agencies but the call handler was not able to supply this to me
I am looking for any details for PayPal if anyone has communicated with them before. Many thanks
Just had confirmation from Natwest that emails can be sent to FHCorrespondence@rbs.co.uk.
Thanks – added!
Just been given this email address from Very
debtmanagement@theverygroup.com
Recieved an email from Royal Bank of Scotland Credit Cards Specialised Support Team (SST) Jan 2021
SSTCardsSouthend@natwest.com
Thank you – added!
Anybody have an email address for Virgin Media ?
Just spoken to British Gas who are “streamlining” their services… they have given me an e-mail address of:
externalcomplaints@britishgas.co.uk
Thank you – British Gas added!
Opos limited (worked 1 July 2021)
general@oposlimited.com
Thanks very much – added!
Anyone have an email address for Credit Spring?
Hi
I’m looking for an email address for both Halifax and Lloyds
Thanks
I have received zero replies from Eon using fdrenquiries@eonenergy.com
Eon Live chat recommended using thirdpartycollections@eonenergy.com
Thank you – Eon updated!
Argos email is an old one – please change to Customer.Enquiries@sainsburys.co.uk as advised by Live chat today
Thanks for sharing, we’ve updated it!
Sanctuary Housing Services Ltd (rent and income related matters) CIT.Income@sanctuary.co.uk – provided via email correspondence 07/2022
Thank you – Sanctuary has been added
Thames Water email is billing.enquiry@thameswater.co.uk. Aquired through online chat. It was like pulling teeth!
Thank you – Thames Water added!
Has anyone made email contact with Merligen Investments? We found them on a credit report and there seems to be very little info except that they are or were a debt collection agency
info@merligen.com for Merligen Investments
Thank you, Merligen Investments has been added to the list
Studio Retail Limited responded when I wrote to DMC.UNIT@Studio.co.uk
Hi, does anyone have the email addresses for M&S Bank and Santander?
Anyone else receiving no response from resolve_shopdirect@ncoeurope.com for Shop Direct?
ServicesCustomerTeam@britishgas.co.uk – British Gas
Thanks, the new British Gas one has been added!
Does anyone have an email address for Aqua / Newday?
Aqua / NewDay only respond via post as well as I am aware. I was searching a couple of weeks ago.
NCO Europe have directed me to Shop Direct for a debt found on a credit report (as they have no record) but the only email address for Shop Direct I have is for NCO Europe! Does anyone have something else??
Lloyds Bank contact
I used the suggested PO Box 5429, Brighton, BN52 9BR by Diane for an overdraft account. I actually recieved a response today! Thank you Diane. It may be a sorting centre as the address on the letterhead was noted to be:
Collections Centre
PO Box 60
Chester
CH1 3BE
With a freephone number: 0808 145 0371
This morning I have just been advised by Cabot to use cabotcustomer@cabotfinancial.com instead of the debtmanagement address.
Clearpay – info@clearpay.co.uk
Another one for Argos – customer.relations@argos.co.uk
Thanks both – updated
Email address for Bulb Energy – help@bulb.co.uk
Thanks, Bulb Energy added!
My colleague has been given this email address for Vodafone: customeradditionalsupportteam@help.vodafone.co.uk . Apparently they will call you back provided you send them an auth. I’ve not tested it as yet to see if they can deal with other things such as write-off requests.
When I called Shop Direct today they refused to confirm the NCO email address and said they didn’t know from where I got that one! They said they do not have an email address they can give out and they can only advise customers to contact via their portal. I’ve ended up putting everything in the post which is just dandy given the number of strikes we have at present!
Thanks for the updates, we’ve removed Shop Direct and added Vodafone
I have been provided with NDFSUqueries@Newday.co.uk
I used this to send them an Authority to act form
Thank you, NewDay added!
Hello. Does anyone have up to date contact details for Sky debts?
For Sky UK I have an address from a client letter in 2019:
Sky Subscriber Services, PO Box 43, Edinburgh, EH54 7DD
Does anyone have any details for Halifax?
Re Lloyds and MBNA – we at Sidcup Debt Advice have been trying via Email, Twitter, DM, Ombudsman, Martin Lewis, the lot…they just say POST! Which isn’t working! This is NOT good enough! Ombudsman said complain but their form isn’t exactly helpful for a policy decision! My question today online is ‘What do Stepchange do?’!
Having tried and tried to obtain an email from Lloyds I called them today – after talking to 2 people I was cut off but the essence of my question was – fine, no email? In that case can you send a supply of SAEs as we are a Debt Advice charity and with the increased cost of postage it’s not possible to send documents physically time and time again.
After the cut off I went through to their executive office who answered me in January with a ‘so sorry we don’t’ so will now wait for their next reply.
Hello MALG,
Does anyone have contact details for Nationwide BS?
Been trying for 2 months to get a response on recoveries@nationwide.co.uk and failing miserably!
Hi MALG,
I’ve just tried contacting Capquest via the email address listed here customers@capquest.co.uk and have received an auto reply to say that this inbox is no longer in use. We now have to use the dreaded customer portal on the website! Wish me luck!
Thanks for sharing, we’ve removed that from the list. Please let us know how you get on!
Hi all – another 2 problems – Amex first – they say on their website they have a hardship mail so I sent the Authorisation and balance request – 2 mins later an auto mail comes back with ‘please be aware that we are unable to respond by email’ – so this is a creditor that publishes a financial hardship email but won’t answer on mail !
The second is Vodafone – they say that before they can discuss a client they need photo id from the client + a Birth Certificate! They have the authorisation ! They also provide the balance…
I am mailing our MP as a lobby mechnaism but it seems they just want to make it hard to sort people out!
Thanks so much for flagging Steve. We’ll be discussing adviser-creditor communication channels at the MALG Conference and will draw on examples like this to try and find a solution to this ongoing problem. https://www.malg.org.uk/conference
Barclaycard email address bounces back as undeliverable. I tried removing the client’s credit card number from the email in case it did not like sensitive information – but still bounced back.
Having real problems with Anglian Water, not their contact details (I have that) but their new extra care assessment scheme application does not accept money advice LOA’s. Have to get clients to complete Anglian’s own consent forms adding much time and effort to our process 🙁
Thanks – Barclaycard has been removed and we’ll see if we can find an alternative
Jayne, we will pass on the issue to Anglian Water and be in touch.
BW Legal email address does not work.
I have tried – contact@bwlegal.co.uk
Not yet got a bounce back from this.
Scrub that – BW legal Contact email does not work either.
Does anyone have an email address for contacting BT? Just used their consumer-resolutions@bt.com but autoreply received saying it is no longer in use.
Today I was given this e-mail on Live Chat for Argos customers in financial difficulty: Customer.support@extsainsburys.co.uk
For update, coming from Argos Collections team, direct e-mail contact for Argos Collections is card@mail.card.argosfinancialservices.com
Thanks so much to those providing updates, the most recent ones have been made. For those with queries or missing details, we will ask our Members to see if we can find the answers.
Pastdue: I am getting delivery failures using info@pastduecredit.co.uk. The message says “no such person at this address”
Thanks Roger, it’s been removed and we’ll see if we can find an alternative.
help@pastduecredit.co.uk
Thanks – Pastdue Credit added!
I just got this email address for Barclaycard from their webchat. It hasn’t bounced back yet. payment.solutions@barclaycard.co.uk
Anyone got one for Nationwide?
Thx
Jayne
Barclaycard added and we’ll ask about Nationwide.
Anyone got an email address for Virgin Media?
Thx
Jayne
Hi, I obtained a verified email address for Utility Warehouse recently: energy@support.uw.co.uk
I hope this helps 🙂
Thank you, Utility Warehouse has been added! We will put out a call about Virgin Media.
Thank you very much, Utility Warehouse has been added to the list! We will put out a call about Virgin Media.
Hello, the email address for obtaining details of CCJs has changed. It is no longer ccbc@justice.gov.uk
It is now: CaseProgression.CNBC@justice.gov.uk
This is verified and I have had a response back from this within a week!
Thank you CaseProgression.CNBC@justice.gov.uk has been added
Trying to find an EBAY address for a debt ?
Thanks for asking about Ebay, we will ask our Members
Paypal Credit – I have been provided with this email to contact them:
collectionscorrespondence@paypal.com
MONZO
I have had a response from
lifeevents@monzo.com
and they have also told me to contact findiffdept@monzo.com directly in future
Fantastic, thanks, both added!
I find the hello@ovoenergy.com email address doesn’t accept emails from any address other than the one they have registered on the account, despite attaching an authority. They don’t seem to respond to clients either. Anyone had more success with another email address or is that a silly question
Thanks for flagging Dominic, we’ll ask our Members
Just received this auto-reply from Three:
‘This mailbox [proofs@3mail.com] will close on 16/05/2024. Until then, we’ll continue to respond to emails sent to this mailbox as normal. In future, please contact us via our new email address: proofs@contact.three.co.uk‘
Thanks Roger, that’s been updated!
Just had a further update from Three. They said the new email address is now: collections@contact.three.co.uk
Thanks Roger – updated again
At Citizens Advice Test Valley, we have discovered that this is the correct Paypal creditor email address: collectionscorrespon@paypal.com
Is it possible to get it checked and updated on the list please? Thanks
I have just spoken to Santander and been provided with the following email: dmcproposals@santander.co.uk
Great, thank you, Santander has been added to the list!
Good morning,
Does anyone have an email address for Virgin Money.
I have contacted their Call Centre, who advised that they no longer have email addresses and that we must write to them at their Head Office address. This is a bit tricky for any time sensitive matters.
Any contacts are appreciated.
After much lobbying on Twitter I have, at last, a Debt Advice contact email at HSBC !
It is this – DML.collections@hsbc.com
I tested it and there was no bounce.
Cheers
Steve Smith
Sidcup DebT Advice
Fab, thank you so much, HSBC has been added! And we’ll ask around about Virgin Money!
Looking for an email address for Equifax. The one on their website – complaints@equifax.com says it’s no longer valid, thanks
We’re on the case Jill!
Hi all – I have 2 new email addresses for you –
1) As a result of a here ‘n there campaign about Banks not receiving emails – only post – which to us as a small charity is costly – HSBC have supplied an email – I’ve tested it and it wasn’t rejected – DML.collections@hsbc.com
2) Freemans, Grattan, Look again – all under 1 office – Customer.services@lookagain.co.uk – I had a reply from them this morning confirming balances for a Debt client.
Hope this helps?
Cheers
Steve Smith
Sidcup Debt Advice
Thanks Steve – added!
Tesco email customersupport@tescobank.com saying mailbox no longer monitored
Thanks for flagging, we’ll put the feelers out for an alternative
Hi,
Just spoke to Zopa and was given the following address: repayments@zopa.com
Just spoke to Zable and they provided the following emailed address – ct@lendable.co.uk
Just spoke to Tesco, no email address only a PO BOX – Tesco – PO BOX – Tesco Bank, PO BOX 27032, Glasgow, G2 9fX
Thanks Ahmed!
Any update on finding an email for Equifax? Thanks
Hi Jill, they have confirmed that the complaints@equifax.com email address is the best one for both advisers and clients and checked that it is live and working – have you had a bounce back from it or just no response?
Equifax have confirmed that the complaints@equifax.com email address is the best one for both advisers and clients and checked that it is live and working – have you had a bounce back from it or just no response?
Hi MALG Admin – I got an email bounce back from Equifax saying the address was no longer valid. Perhaps it was down for a while and is back up and running again. Thanks for looking into this for me.
Got this from EDF recently having used one of the addresses above.
“Our contact details have changed and this email address is no longer in use. You won’t receive any further reply to this message.
Please resend your enquiry to our new email address hello@edfenergy.com to get the conversation started.”
Have just had an email from Wescot that said we should use this email address:
DMC.ContactUs@wescot.co.uk
Thanks James and Roger!
Thank you James and Roger for the updates!
Hi all – I have a new one – My Finance Club – their email is debtagencies@myfinanceclub.com
I have an email for Myfinance Club – it is debtagencies@myfinanceclub.com
Thanks Steve!
Hi all – here is a working mail for Barclaycard –
sst@barclaycard.co.uk
Also Argos Card –
card@mail.card.argosfinancialservices.com
Cheers!
Thanks Steve those have both been added!