15 Apr 2020 | Posted In Money advice news

Following a request during the second ‘MALG Members Friday Forum‘, which was set up to help those from across the money advice and debt landscape to work together to tackle the Coronavirus crisis, we have curated a list of creditor email addresses for advisers to who are struggling to get in touch on behalf of their clients.

These contacts have been provided to offer third party advisers a ‘fast track’ route to support when they are unable to use their usual contacts and routes into creditors due to ‘social distancing’ measures in place. With the demand for money and debt advice now greater than ever, our aim is to make it as easy as possible for advisers and creditors to continue to work together for the benefit of customers, particularly those that are vulnerable.

The list below is what we have so far (as of 16/03/2022) but we will be adding to it as more come through so please watch this space. Creditors, please send specific adviser email addresses to be added to this list to info@malg.org.uk.





Local Authorities

  • Wilkin Chapman is currently working with circa 100 Local Authorities across the country and can provide advisers with direct contact details for people at Councils who can help resolve cases – email Paul Bowden on paul.bowden@wilkinchapman.co.uk


114 comments on “MALG publishes list of creditor email addresses for money advisers during Coronavirus crisis”

  1. Note that Thames Water is not on the utilities list. I used to be able to email them but in last couple of months this facility seems to have disappeared! Could someone look into this as need to contact them on behalf of a lot of my MA clients!

  2. Hi, I’ve just tried to use the O2 email & had the following response:

    Thanks for contacting the O2 Resolution Expert Team. We are working hard to ensure that we are maintaining service for all teams as much as possible but currently the Resolution Expert service is unavailable for new emails. If you have responded back to one of our emails, we are working through these and will come back to you as soon as we can. We apologise for any inconvenience this may cause.

    You have 24/7 access to your account on My O2 through the app or online. This is the best way to stay in touch and manage any customer service queries.


    O2 Resolution Expert

  3. Can anyone help with a Barclays contact email? Have been trying for months by phone and then get passed through to different departments, some of which are still closed.

  4. Can we please find an email for Lloyds?
    Also, I have been given this address for them today by their Collections team:-
    PO Box 5429, Brighton, BN52 9BR
    I’ve never seen this address before.
    Can anyone confirm?

  5. We’d been using Lloyds Collections, PO Box 487, Brighton BN1 4GY but we’ve just had some letters returned to us as “gone away”. Will try the new PO box address posted by Diane Jones – thank you

  6. Hello. I have used the email address for Bristow & Sutor (mail@bristowsutor.co.uk) today. However, I have received an auto-reply that states that the address does not accept incoming emails and therefore it will not be looked at. It instead advises me to look on their website and to use a more secure method of contact by completing an Advisor Only pro-forma for contact.

  7. Hello, I’ve tried the ThirdPartySupport address at British Gas and get this response “This email address only deals with Power of Attorney and Deputy requests where the customer is sending in legal documentation.” – Does anybody have an alternative email address for them?

  8. Does anyone have an email address for Barclays Bank plc please. I have been told by Barclay Call Centre staff that there is an email address for Debt Advice Agencies but the call handler was not able to supply this to me

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