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*Please note: The MALG Friday Forum will not be taking place during December 2020. It will re-start on 8 January 2021 as a fortnightly event.*

We are all facing daily challenges created by the Coronavirus outbreak in the UK and it is now more important than ever that we focus on MALG’s aim of ‘working together to improve the lives of people in debt’.

The measures being taken to contain the virus are set to both significantly increase demand for money/debt advice and limit/change the way that advice is delivered due to social distancing. At the on-set of the first UK-wide lockdown, we received feedback from many of our members that they were finding it can be difficult to keep in contact with each other and up to date with what is happening as the situation unfolded day-by-day.

In response to this, we decided to launch a new weekly MALG Members ‘Friday Forum’ as part of our unique position and duty to facilitate collaborative working across the debt landscape. It proved to be very successful with up to 75 people attending via Zoom every Friday 10-11am throughout the height of the pandemic.

*Following requests made during Friday Forum sessions, we have collated a list of creditor email addresses for advisers to use during the Coronavirus crisis hereand shared details of how advisers can obtain clients’ credit reports here. We are also sharing regular updates on the latest debt and money advice sector news and on what is being discussed during Friday Forums here.*

Joining instructions and more information

Time:  Fridays 10-11am (please note there will be no Friday Forums during December 2020. It will return on 8 January 2021 as a fortnightly event).

If you are an existing MALG Member, simply click here to join the MALG Members Friday Forum via Zoom. If you are not an existing MALG Member but would like to join the Friday Forum as a guest, please email Please make sure that you display your name and organisation.

Should you wish to join us ‘on the go’, you are able to dial in from your mobile. Please use the numbers below and include the Meeting ID: 766 631 275

One tap mobile
+443300885830,,766631275# United Kingdom
+441314601196,,766631275# United Kingdom

Dial by your location
+44 330 088 5830 United Kingdom
+44 131 460 1196 United Kingdom

The weekly ‘drop in’ video conference held via ‘Zoom’ provides a virtual means for MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice, and provide updates on key legislative, regulatory and other changes that are happening in response to the crisis. The aim is to help to share the burden of navigating this new and ever-evolving landscape and enable a more coherent and joined-up sector-wide approach to supporting customers over the coming weeks and months as the impact is felt.

In line with MALG’s ethos of non-judgemental free discussion, the sessions are not be recorded and minutes are not taken. There is no need to register in advance and participants are free to join and leave at any time during the hour-long slot.

The Institute of Money Advisers (IMA) has confirmed that attendance is worth 1 CPD point.

If you have any questions or issues, please email