Money Advice Liaison Group Logo


We are all facing daily challenges created by the Coronavirus outbreak in the UK and it is now more important than ever that we focus on MALG’s aim of ‘working together to improve the lives of people in debt’.

The current measures being taken to contain the virus are set to both significantly increase demand for money/debt advice and limit/change the way that advice is delivered due to social distancing. We received feedback from many of our members that they were finding it can be difficult to keep in contact with each other and up to date with what is happening as the situation unfolds day-by-day.

In response to this, we decided to launch a new weekly MALG Members ‘Friday Forum’ as part of our unique position and duty to facilitate collaborative working across the debt landscape.

*****Following requests made during Friday Forum sessions, we have collated a list of creditor email addresses for advisers to use during the Coronavirus crisis here and shared details of how advisers can obtain clients’ credit reports here. We are also sharing regular updates on the latest debt and money advice sector news and on what is being discussed during Friday Forums here.*****

Joining the MALG Members ‘Friday Forum’ via Zoom

Time:  Fridays 10-11am starting 27 March.

***18/09/2020: Apologies for the technical issues on the MALG Friday Forum on this date. We had to used alternative Zoom login details for one week only but future Forums can be accessed via the usual link below.***

Simply click here to join the MALG Members Friday Forum, select join with audio and video and you will be good to go!

Should you wish to join us ‘on the go’, you are able to dial in from your mobile. Please use the numbers below and include the Meeting ID: 766 631 275

One tap mobile
+443300885830,,766631275# United Kingdom
+441314601196,,766631275# United Kingdom

Dial by your location
+44 330 088 5830 United Kingdom
+44 131 460 1196 United Kingdom

If you have any questions or issues, please email

The weekly ‘drop in’ video conference held via ‘Zoom’ provides a virtual means for MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice, and provide updates on key legislative, regulatory and other changes that are happening in response to the crisis. The aim is to help to share the burden of navigating this new and ever-evolving landscape and enable a more coherent and joined-up sector-wide approach to supporting customers over the coming weeks and months as the impact is felt.

In line with MALG’s ethos of non-judgemental free discussion, the sessions are not be recorded and minutes are not taken. There is no need to register in advance and participants are free to join and leave at any time during the hour-long slot.

The Institute of Money Advisers (IMA) has confirmed that attendance is worth 1 CPD point.