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In response to the challenges created by the Coronavirus outbreak in 2020 in terms of both increased demand for debt advice and limitations on advice delivery and collaborative working, we launched the MALG Members ‘Friday Forum’ as part of our unique position and duty to ensure that we can continue our joint aim of ‘working together to improve the lives of people in debt’. It proved to be very successful with up to 60 people attending via Zoom every week throughout the height of the pandemic.

Thanks to the new official sponsor of the MALG Members Friday Forum, PRA Group, it will continue as a fortnightly event throughout 2021. Read more about the sponsorship here.

The ‘drop in’ video conference held via ‘Zoom’ every other Friday throughout 2021 (see full list of dates below) between 10am and 11am, provides a virtual means for MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice, and provide updates on key legislative, regulatory and other changes that are happening in response to the crisis. The aim is to help to share the burden of navigating this new and ever-evolving landscape and enable a more coherent and joined-up sector-wide approach to supporting customers over the coming months and years as the impact is felt. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded and minutes are not taken. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

The Institute of Money Advisers (IMA) has confirmed that attendance at the MALG Members Friday Forum is worth 1 CPD point.

*Following requests made during Friday Forum sessions, we collated and continue to maintain/update a list of creditor email addresses for advisers to use during the Coronavirus crisis here, and shared details of how advisers can obtain clients’ credit reports here. We are also sharing regular updates on the latest debt and money advice sector news and on what is being discussed during Friday Forums here.*

Joining instructions

If you are an existing MALG Member, you will receive a password to give you access to the Zoom link here. If you cannot find the password and want to request it to be re-sent, if you are not an existing MALG Member but would like to sample a Friday Forum session as a guest, or if you have any other questions or issues, please email

The MALG Members Friday Forum will take place via Zoom every other Friday throughout 2021 at 10-11am.

Upcoming MALG Friday Forum dates: 

  • Jul 23, 2021
  • Aug 6, 2021
  • Sep 3, 2021
  • Sep 17, 2021
  • Oct 1, 2021
  • Oct 15, 2021
  • Oct 29, 2021
  • Nov 12, 2021
  • Nov 26, 2021
  • Dec 10, 2021