MALG and Money Advice Trust launch new GDPR and vulnerability guidance
A new guide from the Money Advice Liaison Group (MALG) and the Money Advice Trust seeks to help firms meet data protection regulation and support vulnerable customer needs, by understanding the overlap between GDPR and vulnerability, and striking the right balance between human experience and data. ‘Vulnerability, GDPR, and disclosure: A practical guide for creditors […]
Read MoreCall for government to level up debt collection practices to address ‘widespread unfairness’
A new report has found ‘widespread unfairness’ in the way in that central and local government collects debts including council tax, benefit and tax credit overpayments. The Money Advice Trust, the charity that runs National Debtline and Business Debtline, is calling for government to ‘level up’ its debt collection practices to those of other sectors – or […]
Read MoreHigh Court Decision Imminent on Virtual Enforcement
The Royal Courts of Justice have been asked by Just – the enforcement market integrator, to clarify the legal status of virtual enforcement as an alternative to physical debt collection. Virtual enforcement solutions allow qualified enforcement staff to work remotely when seeking to collect on unpaid debts. Developed as an alternative to physical enforcement, Just […]
Read MoreMoney Advice Trust chief executive Joanna Elson awarded CBE for services to people in financial difficulty
Money Advice Trust chief executive Joanna Elson has been awarded a CBE in the Queen’s Birthday Honours List for services to people in financial difficulty. Joanna has served as chief executive of the Money Advice Trust, the charity that runs National Debtline and Business Debtline, since 2008. In addition to her role at the Trust, Joanna is […]
Read MoreVictory for Debt Threats campaign as Government agrees to end distressing default letters
In a major campaign success for the Money and Mental Health Policy Institute, the government has today agreed to change decades-old laws which force lenders to send intimidating letters to people with problem debt. Money and Mental Health’s research shows that 100,000 people in problem debt attempt to take their own life in England each year […]
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