Ofgem publishes consultation on framework for consumer standards and policy options to address priority customer service issues
Energy regulator Ofgem has published a consultation on its framework for consumer standards and policy options to address priority customer service issues. With many consumers struggling with their bills, it is more critical than ever that energy suppliers provide good service to their consumers. Building on the existing rules and the outcomes from its Market […]
Read MoreMoney and mental health organisations combine to back more support for people in difficulty
Money and mental health organisations across the UK are backing a new guide that shows creditors how to offer more support to customers in difficulty. ‘Mental Health and Money’, a new guide released by the Money and Pensions Service (MaPS), was created after detailed consultation with experts in both fields. It’s being supported by the […]
Read MoreCentre for Social Justice publishes report on equipping debt advisers to tackle illegal money lending
Think tank Centre for Social Justice has published a report entitled ‘Friend or Foe? Equipping debt advisers to tackle illegal money lending’ in response to their recent survey which found that 7 in 10 debt advisers believe that illegal lending is a growing problem in the UK and over half of debt advisers have been […]
Read MoreEnforcement Conduct Board opens consultation on its Business Plan for 2023/24
The Enforcement Conduct Board (ECB), which was set up in 2022 to ensure that all those who are subject to enforcement action in England and Wales are fairly treated, has opened a consultation on its Business Plan for 2023/24. The consultation welcomes feedback from industry, consumer groups, those who have experience with enforcement themselves, the […]
Read More#DebtAwarenessWeek 2023: One in six people has £20 or less to live on after paying for essentials each month
New YouGov polling by StepChange Debt Charity for Debt Awareness Week reveals the dire state of household finances over a year into the cost of living crisis, with people imminently facing higher council tax, less support with energy bills and increased rent or mortgage payments. The representative survey examines the toll that the cost of living crisis has had […]
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