Money Advice Liaison Group (MALG), in partnership with WyserAI, has secured funding from the Money and Pensions Service (MaPS) to deliver a new project designed to build AI fluency, confidence and readiness across the UK debt advice sector.
The funding follows the successful completion of MALG and WyserAI’s previous MaPS-funded research project exploring safe and effective use of Generative AI in Regulated Debt Advice, which produced a sector-wide evidence report, AI roadmap and safe-use framework. The study found that many organisations felt unprepared to deploy AI safely, while advisers reported varying levels of understanding of the technology and its limitations. The research also highlighted the critical importance of professional judgement when using AI-generated outputs in regulated debt advice environments.
The newly funded project will take the next step by turning that research into practical tools, training and guidance that debt advisers, organisations and clients can use in real-world settings. Between October 2026 and March 2027, MALG and WyserAI will work with a cohort of advice organisations to develop and test a suite of resources aimed at helping the sector adopt AI safely and effectively.
Key outputs will include:
- An AI fluency course for debt advisers
- A plain-English client AI toolkit
- An organisational readiness pack featuring a self-assessment tool and model AI usage policy
All resources will be made available to the wider sector on this web page after the project concludes.
The project will also generate new learning for policymakers and the wider advice sector. Adviser capability and organisational readiness will be measured throughout the programme, helping to build a stronger evidence base on what works when implementing AI in debt advice settings. Findings will be shared through learning reports, webinars, MALG forums and open-access resources to support broader sector development.
Taking part
We are looking for debt advisers from organisations of any size to form the development cohort for a new AI Fluency course. Participants do not need to be using AI already or have an AI policy in place to take part. In fact, those that consider themselves the least ‘ready’ are as valuable to the project as those further ahead.
Each organisation is asked to nominate an adviser who is able to commit around eight hours of their time. In November and December 2026, participants will be asked to review the draft course, client AI toolkit, and readiness pack. They will then be given the opportunity to take the facilitated course in the second half of January 2027 and be asked to complete assessments.
It would also be of great value if a legal/compliance colleague could contribute approximately four hours to review the materials.
We are also looking to speak with people with lived experience of debt to test the client toolkit’s readability and comprehension. Participants will not be asked about their own debts or circumstances.
All participation in the project is by consent and participants will be paid £40/hour for their time. All adviser responses will be pseudonymised so that individual results are never reported to employers and all reporting is aggregate.
To register your interest in taking part, please complete the form below and the WyserAI team will be in touch with you:
