14 Sep 2023 | Posted In Bob's Blog (MALG updates)

Hello again to all our Members and Associates!

It’s September which means it’s officially conference season and the MALG Conference 2023 is 8 WEEKS TODAY! Read on for the Outline Programme and other news.

But first a quick reminder: Please ensure all your colleagues are subscribed to our mailing list here to ensure they are GDPR compliant and receive the right updates and invitations.


MALG Conference 2023 Outline Programme!

We are very much looking forward to being back at Birmingham Repertory Theatre on Thursday 9 November (8 WEEKS TODAY!) for the MALG Conference 2023. We have been working hard on an unmissable programme which we can now reveal an outline of HERE. The remaining speakers and full session synopses will be released soon.

We’re particularly proud of the fact that we have managed to secure so many new faces for the speaker line-up to discuss topics that are both highly relevant and topical but also feel fresh.

Huge thanks again to our Headline Sponsor Intrum and other sponsors CDER Group, Dukes Bailiffs, PRA Group, Lester Aldridge, Acquired.com and Angel Advance. If you are interested in sponsoring one of the sessions above, please email bob.winnington@malg.org.uk for availability. Please note the Exhibition stands are now SOLD OUT. See all our sponsors & exhibitors here).

Find out more and book your place NOW!


MALG National Members Meeting – one week today

The final MALG National Members Meeting of the year will take place via Zoom on Thursday 21 September. You must be registered via Eventbrite to receive joining instructions. If you haven’t received an invitation, please email info@malg.org.uk.


  • 10.15 -10.25: Arrival and Networking
  • 10.25 -10.35: Welcome to all Members and Guests and MALG Update – Bob Winnington, CEO – MALG             
  • 10.35 – 11.20: Helping People understand their Money with Plain Numbers Case Study with PayCaptain – Sheryl Steele, Head of Payroll Experience – Pay Captain; Ben Perkins, Head of Operations – Plain Numbers
  • 11.20 – 11.50: ECB Powers, Priorities and Programmes – David Parkin, Director Creditors and Government – Enforcement Conduct Board
  • 11.50 – 12.00: Comfort Break
  • 12.00 – 12.50: Breaking the Cycle: Working Together to Support the most Vulnerable – Neal Southwick, Head of Financial Inclusion Programmes, Edlira Alku, Financial Inclusion Senior Manager, Helpline Services and Emma Schoolar, Financial Inclusion Senior Manager Journey Improvement – Trussell Trust; Jon Elwes, Money Advice Partnerships Manager – Citizens Advice; Stuart Reid, Adult Senior Lead – Mind
  • 12.50 – 13.00: Summary, AOB and Close

We look forward to seeing you on screen next week!


Priority v Poverty – A Summit to Explore Priority Debt Management and Resolution

Join MALG, the Civil Enforcement Association (CIVEA) and Ascendant Solutions for the Priority vs. Poverty Summit – an event to explore priority debt management and resolution.

With priority debt, such as mortgages, rent, council tax arrears and utility bills creating the highest levels of problem debt, the full-day summit will bring together representatives from the mortgage lenders, housing, utilities, enforcement and debt advice sectors to discuss responsible debt resolution.

The event will take place in Leeds on 29 November 2023. More details to follow.


Creditor email addresses for money advisers

The Creditor Email Address List we created for debt and money advisers during the pandemic is still being regularly updated in response to requests posted on it. The latest call for help is regarding Amex and Vodafone. If you are able to help or have your own request, please comment on or feel free to utilise the directory here.

We’ll be discussing this in the session on Adviser-Creditor Communications at the MALG Conference.


MALG Members Friday Forum

Whether you’re a regular, have attended before, a National or Regional Member who’s yet to take advantage of this hugely popular member benefit, we would be delighted to welcome you on screen for an hour of informal, open – and usually lively! – discussions and debates on the latest issues facing those across the debt landscape. These discussions often result in tangible solutions and collaborative opportunities so don’t miss out.

If you want to share or discuss any particularly pressing topics, you can either join the forum and raise your virtual hand, or please email us on info@malg.org.uk in advance and we can arrange for you to introduce your topic to the room yourself.

Full details, including joining instructions and future dates, can be found here.


New Members

Welcome to our newest MALG Members demonstrating their commitment to ‘working together to improve the lives of people in debt’: Financial Cloud and Lightning Reach.

If you are not already a Member, why not start taking advantage of the full range of benefits? Need to make the business case for joining or renewing? Email info@malg.org.uk and we will do whatever we can to help. If there are any organisations or sectors you would like to see as MALG Members, let us know and we will look to engage with them.


MALG Regional Meetings update

Remember, if you are a National Member, you have access to all of our Regional Group Meetings. Please ensure you email us with your preferences should you wish to amend any regions specified on your original application and take full advantage of this membership benefit.

Upcoming Regional Meetings include the MALG South West face to face meeting at South West Water in Bournemouth on 26 September and the MALG North West virtual meeting on 27 September. Full details can be found here.

We are always happy to welcome input from our Members: Please use the form here to suggest topics, speakers and locations for future MALG Meetings .

If you are currently not receiving regular invites to Regional Meetings and think you should be or want to be, please contact info@malg.org.uk to ensure you are on the mailing list for the relevant regions. Should you wish to contact a particular regional secretary, please use the following addresses: