MONEY ADVICE LIAISON GROUP
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September 2025

  • MALG Members Friday Forum

    26 Sep 2025

    10.00 am to 11.00 am

    Location

    Zoom

    The MALG Members Friday Forum, sponsored by PRA Group, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.

October 2025

  • MALG National Members Meeting – October 2025

    02 Oct 2025

    Location

    Zoom

    The MALG National Members Meeting is being held virtually on Thursday 2 October, 2025. Invitations will be sent to all members with the link to register their place for the event, nearer the date.

    Agenda 
    • 10.15 -10.25: Arrival & Networking
    • 10.25 -10.30: Welcome to all Members and Guests
                  • Bob Winnington, CEO – MALG
    • 10.30 – 11.15: Co-creating Intermediation Tools for Financially Vulnerable or Over- indebted Buy-Now-Pay-Later users
                  • Anita Zhao, Associate Professor in Marketing, School of Management –Swansea University
                  • Philippa Ward, Professor of Marketing – University of Gloucestershire
                  • Dr Ruffin Relja, Senior Lecturer in Marketing – University of Gloucestershire
    • 11.15 – 11.30: MALG National Update
                  • Bob Winnington, CEO – MALG
    • 11.30 – 11.45: Comfort Break
    • 11.45 – 12.15: Re-imagining Insolvency
                  • Meg van Rooyen, Policy Lead – Money Advice Trust
                  • Matt Vaughan-Wilson, Senior Creditor Liaison Policy Officer – Citizens Advice
    • 12.15 – 12.45: Update on Ofgem’s Debt and Vulnerability Work
                  • Jemma Baker, Deputy Director – OfGem
    • 12.45 – 12.55: Summary, AOB & Close
  • MALG Members Friday Forum

    10 Oct 2025

    10.00 am to 11.00 am

    Location

    Zoom

    The MALG Members Friday Forum, sponsored by PRA Group, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.

  • MALG East Anglia Regional Members Meeting – October 2025

    21 Oct 2025

    10.00 to 12.20

    Location

    Zoom

    The MALG East Anglia Regional Members Meeting is scheduled to take place virtually on Tuesday 21 October 2025. Invitations will be sent to all members to register their place for the event, nearer the date. The Theme of the meeting will be ‘The Changing Landscape of Debt Advice’.

    Agenda

    • 09.45 – 10.00   Arrival Registration & Networking
    • 10.00 – 10.10   Welcome & Introductions – Bob Winnington, CEO – MALG
    • 10.10 – 10.40   Richard Curtis, Specialist Project & Outreach Manager – Cambridge & District Citizens Advice
    • 10.40 – 11.10   Lisa Connell, Customer Service Manager – Northumbrian Water/Essex & Suffolk Water & Rob Sandalls, Utilities & Telecoms Manager – StepChange Debt Charity
    • 11.10 – 11.20   Comfort Break
    • 11.20 – 11.30   MALG National Update – Bob Winnington, CEO – MALG
    • 11.30 – 12.00  Loris Raimo, Co-Founder – Snorkl
    • 12.00 – 12.15   Group Q&A
    • 12.15 – 12.20   AOB & Close
  • MALG Members Friday Forum

    24 Oct 2025

    10.00 am to 11.00 am

    Location

    Zoom

    The MALG Members Friday Forum, sponsored by PRA Group, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.

November 2025

  • MALG Members Friday Forum

    07 Nov 2025

    10.00 am to 11.00 am

    Location

    Zoom

    The MALG Members Friday Forum, sponsored by PRA Group, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.

  • MALG Conference 2025

    13 Nov 2025

    09.15 to 16.30

    Location

    Aspire Leeds, 2 Infirmary Street, Leeds, LS1 2JP

    The MALG Conference will return to Aspire Leeds for a second year following the success of last year’s event. Find out more about the event (including Sponsorship & Exhibition Opportunities), and book delegate places here.

  • MALG South East Regional Members Meeting – November 2025

    20 Nov 2025

    Location

    Zoom

    The MALG South East Regional Members Meeting is being held virtually on Thursday 20 November 2025.

    Invitations will be sent to all members with a link to register your place, nearer the date.

    Agenda to follow…

  • MALG Members Friday Forum

    21 Nov 2025

    10.00 am to 11.00 am

    Location

    Zoom

    The MALG Members Friday Forum, sponsored by PRA Group, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.

  • MALG North West Regional Members Meeting – November 2025

    25 Nov 2025

    Location

    Zoom

    The MALG North West Regional Members Meeting is being held virtually on Tuesday 25 November 2025. All eligible Members will receive an invitation via email and this will include the members password required to register your place.

    Agenda to follow…

  • MALG Midlands Regional Members Meeting – November 2025

    27 Nov 2025

    Location

    Zoom

    The MALG Midlands Regional Members Meeting is being held virtually on Thursday 27 November, 2025. Invitations will be sent to all members with the link to register their place for the event, nearer the date.

    Agenda to follow…

December 2025

  • MALG Scotland Regional Members Meeting – December 2025

    04 Dec 2025

    Location

    Zoom

    The MALG Scotland Regional Members Meeting is scheduled to take place virtually on Thursday 4 December 2025. Invitations will be sent to all members to register your place for the event, nearer the date.

    Agenda to follow…

  • MALG North East & Yorkshire Regional Members Meeting – December 2025

    05 Dec 2025

    Location

    Home Group - 1 Strawberry Lane, Newcastle upon Tyne NE1 4BX

    The MALG North East & Yorkshire Regional Members Meeting will be a face to face meeting being held on Friday 5 December 2025 at Home Group’s offices – 1 Strawberry Lane, Newcastle upon Tyne NE1 4BX. Please note there will be a chance to join the team for festive cheers following the meeting.

    Agenda and invitations will be sent to all members to register your place for the event, nearer the date.

  • MALG Members Friday Forum

    05 Dec 2025

    10.00 am to 11.00 am

    Location

    Zoom

    The MALG Members Friday Forum, sponsored by PRA Group, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.

  • MALG Members Friday Forum

    19 Dec 2025

    10.00 am to 11.00 am

    Location

    Zoom

    The MALG Members Friday Forum, sponsored by PRA Group, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.