MONEY ADVICE LIAISON GROUP
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November 2025

  • MALG Midlands Regional Members Meeting – November 2025

    27 Nov 2025

    12.45 to 15.00

    Location

    Zoom

    The MALG Midlands Regional Members Meeting is being held virtually on Thursday 27 November, 2025 – 12.45 – 15.00. Invitations will be sent to all members with the link to register their place for the event, nearer the date.

    Agenda
    • 12.45 – 13.00    Arrival Registration & Networking
    • 13.00 – 13.10    Welcome & Introductions
                • Vanora McCullagh, Debt Management Relationship Manager – Lowell Financial
                • Alex Newton, Partnerships Manager – Money Advice Trust
    • 13.10 – 13.30     MALG National Update
                • Bob Winnington, CEO – MALG
    • 13.30 – 13.50    Why Moneyline Exists and Why We are So Much More than a Loan
                • Rachael Magowan, Chief Technology Officer – Moneyline
    • 13.50 – 14:20    Council Tax debt collection
                • Grace Brownfield, Head of Influencing and Communications – Money Advice Trust
                • Daniel Spenceley, Head of Policy – Credit Services Association
    • 14.20 – 14.40   Energy sector update and looking ahead
                • Keith Watson, Senior Manager Customers Policy and Regulation  – EDF (UK)
    • 14.40 – 15.00    Group Q&A and AOB

December 2025

  • MALG Scotland Regional Members Meeting – December 2025

    04 Dec 2025

    10.30 to 14.00

    Location

    Zoom

    The MALG Scotland Regional Members Meeting is scheduled to take place virtually on Thursday 4 December 2025. The theme of this meeting will be ‘Revisiting MALG Conference Themes – Looking forward from a Scottish Perspective’

    Invitations will be sent to all members to register your place for the event, nearer the date.

    Agenda 

    • 10.30 – 10.40        Arrival, Registration & Networking
    • 10.40 – 10.50        Welcome from Chair
                    • Fiona Kennedy, Head of Compliance – Opos Limited
    • 10.50 – 11.05        MALG National Update
                    • Bob Winnington, CEO – MALG
    • 11.05 – 11.35        National Financial Inclusion Strategy Update
                    • Sarah-Jayne Dunn, Financial Health Policy Manager – Citizens Advice Scotland
    • 11.35 – 11.50           Comfort Break
    • 11.50 – 12.20         Creating Capacity in Advice Services with AI
                    • Jaq McDonald, Head of Operations – CARF/Citizens Advice Scotland
                    • Tamsin Kilby-Jones, Head of Product – Wyser
    • 12.20 – 12.50        Boost AI Demonstration Presentation
                    • Adam Rathbone, Senior Sales Engineer – Boost AI
    • 12.50 – 13.00        Comfort Break
    • 13.00 – 13.40        Group Discussion
                    • Open Discussion on the themes discussed and How Far are you on the AI Journey?
    • 13.40 – 13.50        Feedback from Group Discussion
    • 13.50 – 14.00        Wrap up Summary, AOB & Close
                    • Fiona Kennedy, Head of Compliance – Opos Limited
  • MALG North East & Yorkshire Regional Members Meeting – December 2025

    05 Dec 2025

    Location

    Home Group - 1 Strawberry Lane, Newcastle upon Tyne NE1 4BX

    The MALG North East & Yorkshire Regional Members Meeting will be a face to face meeting being held on Friday 5 December 2025 – 10.00 – 14.15. Thank you to our members at Home Group who have agreed to sponsor and host this meeting at their premises – 1 Strawberry Lane, Newcastle upon Tyne NE1 4BX. 

    The Theme of this meeting will be: The Hidden Harm – The Far-Reaching Financial Impacts of Gambling and Coercive Behaviour.

    Please note there will be a chance to join the team for festive cheers following the meeting. Invitations will be sent to all members to register your place for the event, nearer the date.

    AGENDA

    • 10.00 – 10.30     Arrival, Registration & Networking
    • 10.30 – 10.50     Welcome and Introductions followed by MALG North East & Yorkshire Steering Group Update
                • Lee Usher, Business Development Director – StepChange Debt Charity
                • Ammer Malik, Head of Business Development – Intrum
    • 10:50 – 11:00     MALG National Update
                • Bob Winnington, CEO – MALG
    • 11.00 – 11.30     PayPlan/Refuge Report: Trends in Economic and Domestic Abuse within Debt Advice
                • Emma Gibbons, Vulnerability Lead – PayPlan
                • Fran Ferrier, Economic Empowerment Manager – Refuge
    • 11.30 – 12.00    The Wider Reaching Impact of Gambling
                • Raminta Diliso, Project Manager – GamCare
    • 12.00 – 12.45    Networking Lunch
    • 12.45 – 13.15    The Link Between Domestic and Economic Abuse
                • Claire Sowerby, Service Manager – Newcastle Integrated Domestic Abuse Service
    • 13.45 – 14.00    Biz Bar: Colleague Wellbeing: The Impact on Collections and Debt Advice Colleagues when dealing with these Additional Challenges. What other Support do they Require?
    • 14.00 – 14.15    AOB & Close
                • Ammer Malik, Head of Business Development – Intrum
  • MALG Members Friday Forum

    05 Dec 2025

    10.00 am to 11.00 am

    Location

    Zoom

    The MALG Members Friday Forum, sponsored by PRA Group, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.

  • MALG South East Regional Members Meeting – December 2025

    10 Dec 2025

    10.00 to 12.00

    Location

    Zoom

    The MALG South East Regional Members Meeting is scheduled to take place virtually on Wednesday 10 December 2025. The theme of this meeting will be ‘The South East’s Financial Health, Debt Challenges & CCA Reform‘.

    Invitations will be sent to all members with a link to register your place.

    AGENDA

    • 09.50 – 10.00    Arrival, Registration & Networking
    • 10.00 – 10.10    Welcome and Introductions
                • Jonathan Shaw, Partnerships Manager – ReachOut & Member of the MALG South East Steering Committee Group
    • 10.10 – 10.30    Speaker TBC
    • 10.30 – 10.50    Fifth of People in South East Struggling with Debt
                • Helen Webb, Senior National External Partnerships Manager – Christians Against Poverty
    • 10.50 – 11.00    Group Q&A
    • 11.00 – 11.15    Comfort Break
    • 11.15 – 11.25    MALG National Update
                • Bob Winnington, CEO – MALG
    • 11.25 – 11.45   Consumer Credit Act – General Update on the Impact on Debt Advice
                • Jason Wassell, CEO – CCTA
    • 11.45 – 12.00   Wrap up Summary, AOB & Close
                • Jonathan Shaw, Partnerships Manager – ReachOut & Member of the MALG South East Steering Committee Group
  • MALG Members Friday Forum

    19 Dec 2025

    10.00 am to 11.00 am

    Location

    Zoom

    The MALG Members Friday Forum, sponsored by PRA Group, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.

January 2026

  • MALG Members Friday Forum

    16 Jan 2026

    10.00am to 11.00am

    Location

    Zoom

    The MALG Members Friday Forum, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.

  • MALG Members Friday Forum

    30 Jan 2026

    10.00am to 11.00am

    Location

    Zoom

    The MALG Members Friday Forum, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.

February 2026

  • MALG National Members Meeting – February 2026

    12 Feb 2026

    Location

    Zoom

    The MALG National Members Meeting is being held virtually on Thursday 12 February 2026. Please note, all eligible members will receive invitations to register for this event and full joining instructions will follow nearer the date.

    Agenda to follow.

  • MALG Members Friday Forum

    13 Feb 2026

    10.00am to 11.00am

    Location

    Zoom

    The MALG Members Friday Forum, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.

  • MALG Members Friday Forum

    27 Feb 2026

    10.00am to 11.00am

    Location

    Zoom

    The MALG Members Friday Forum, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.

March 2026

  • MALG North West Regional Members Meeting – March 2026

    04 Mar 2026

    Location

    Zoom

    The MALG North West Regional Members Meeting is being held virtually on Wednesday 4 March 2026.

    Invitations will be sent to all members with the link to register their place for the event, nearer the date.

    Agenda to follow…

  • MALG East Anglia Regional Members Meeting – March 2026

    10 Mar 2026

    Location

    Zoom

    The MALG East Anglia Regional Members Meeting is scheduled to take place virtually on Tuesday 10 March 2026. All eligible Members will receive an invitation via email with the link to register their place for the event, nearer the date.

    Agenda to follow…

  • MALG Midlands Regional Members Meeting – March 2026

    11 Mar 2026

    10:00am to 12:00pm

    Location

    Zoom

    The MALG Midlands Regional Members Meeting is scheduled to take place virtually on Wednesday 11 March 2026. All eligible Members will receive an invitation via email with the link to register their place for the event, nearer the date.

    Agenda to follow…

  • MALG Members Friday Forum

    13 Mar 2026

    10.00am to 11.00am

    Location

    Zoom

    The MALG Members Friday Forum, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.

  • MALG South West Regional Members Meeting – March 2026

    26 Mar 2026

    Location

    Zoom

    The MALG South West Regional Members Meeting is scheduled to take place virtually on Thursday 26 March 2026. All eligible Members will receive an invitation via email with the link to register their place for the event, nearer the date.

    Agenda to follow…

  • MALG Members Friday Forum

    27 Mar 2026

    10.00am to 11.00am

    Location

    Zoom

    The MALG Members Friday Forum, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.

April 2026

  • MALG Members Friday Forum

    10 Apr 2026

    10.00am to 11.00am

    Location

    Zoom

    The MALG Members Friday Forum, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.

  • MALG Scotland Regional Members Meeting – April 2026

    23 Apr 2026

    Location

    Zoom

    The MALG Scotland Regional Members Meeting will take place virtually on Thursday 23 April 2026.

    Invitations will be sent to all members with the link to register their place for the event, nearer the date.

    Agenda to follow…

     

  • MALG Members Friday Forum

    24 Apr 2026

    10.00am to 11.00am

    Location

    Zoom

    The MALG Members Friday Forum, is a fortnightly ‘drop in’ video conference held via ‘Zoom’ between 10am and 11am. It provides a virtual means for national and regional MALG members, which include money advice agencies, creditors, debt collection agencies, enforcement agents, utilities companies, regulators, policy makers and others, to ask each other questions, share ideas and best practice. In line with MALG’s ethos of non-judgemental free discussion, the sessions are not recorded. There is no need for MALG members to register in advance and participants are free to join and leave at any time during the hour-long slot.

    Find out more including dates, times, and how to access the Zoom link here.