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MALG Conference 2023 Programme

Theme: The New Demographics of Debt

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Exhibition areaStudio TheatreSuites 2/3Suite 1
09.00 - 10.00Registration, networking, and exhibition
10.00 - 10.15Welcome and intro from MALG CEO Bob Winnington
10.15 - 10.45Keynote SpeakerLexi Mills, CEO, Shift6 Studios

Sponsored by:
Angel Advance
10.45 - 11.15Regulatory KeynoteJonathan Phelan, Head Of Department - Retail Lending Supervision, Financial Conduct Authority (FCA)
11.15 - 11.45Networking and exhibition break
11.45 - 12.45Breakout 1a: Gen Z Money Management & Debt: Adapting to Younger People’s Needs

Chair: Megan Micklewright, Founder, The Savvy Spender

Sam Challenger, Director of Collections & Customer Experience, Billing Finance

Leon Ward, CEO, MyBnk

John Webb, Consumer Affairs Manager, Experian

Sponsored by:
Breakout 1b: Adviser-Creditor Communication: Channel Choice or Just Channel Shift?

Chair: Kiri Adams, Social Policy Manager, Christians Against Poverty

Matt Vaughan-Wilson, Senior Creditor Liaison Policy Officer, Citizens Advice

Simon Gregory, Sales Director, Data on Demand

Anu Gibson, Customer Experience Director, Ovo Energy
Breakout 1c: The Changing Approach to the Enforcement of Council Tax

Chair: Chris Nichols, CEO, Enforcement Conduct Board

Russell Hamblin-Boone, CEO, Civil Enforcement Association (CIVEA)

Sarah Naylor, Sales Director, Dukes Bailiffs and Vice President of CIVEA

Leah Gray, Senior Service Delivery Manager, Denbighshire Council
12.45 - 13.45Lunch, networking and exhibition
13.45 - 14.30The Big Debt Debate: Inequality and the Link Between Financial, Mental and Physical Health

Chair: Helen Barnard, Director of Policy, Research, Evidence & Impact, The Trussell Trust

Kathy Wade, Service Manager (Money Guidance), Gamcare

Francesca Smith, Research Officer, Money and Mental Health Policy Institute

Sarah Murphy, Head of Operational Transformation, Money & Pensions Service

Dr Jo Burrell, CEO & Founder, Ultimate Resilience

14.30 - 15.30Breakout 2a: The Cost of Living on the Breadline: Income Maximisation to Make Ends Meet

Chair: Lee Healey, Founder and CEO, IncomeMAX

Ren Yi Hooi, Founder and CEO, Lightning Reach

Jessica Taplin, Chief Executive, British Gas Energy Trust

Deven Ghelani, Director and Founder, Policy in Practice

Anna Buckle, Head of Employee Experience & Financial Wellbeing, PayCaptain
Breakout 2b: The Ageing Population: Debt Amongst Older Generations

Chair: Liz Barclay, UK Small Business Commissioner

Sarah Cheetham, Head of StepChange Subsidiaries, StepChange Debt Charity

Morgan Vine, Head of Policy & Influencing, Independent Age
Breakout 2c: Behavioural Science & Debt: How Different Generations Approach Money Management

Chair: Phill Holdsworth, Founder and Managing Director, AurumGold

Ruth Persian, Principal Advisor - Financial Behaviour & Gambling, Behavioural Insights Team

CJ Tayeh, Founder & CEO, Flank

Lexi Mills, CEO, Shift6 Global
15.30 - 16.00Networking and exhibition break
16.00 - 16.30Interactive ‘Catch Box’ Session: The Future of Debt Advice: How Can We Take Advantage of AI?:

Chair: Vanessa Northam, Head of Charity Development, StepChange Debt Charity


Terry Franklin, Executive Vice President, QUALCO

David Green, Head of IT, StepChange Debt Charity
16.30 - 16.45Closing remarks from MALG Chair Paul Smee