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PROGRAMME

MALG Conference 2023 Programme

Theme: The New Demographics of Debt

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Exhibition areaStudio TheatreSuites 2/3Suite 1
09.00 - 10.00Registration, networking, and exhibition
10.00 - 10.15Welcome and intro from MALG CEO Bob Winnington
10.15 - 10.45Keynote SpeakerLexi Mills, CEO, Shift6 Studios

Sponsored by:
Angel Advance
10.45 - 11.15Regulatory KeynoteJonathan Phelan, Head Of Department - Retail Lending Supervision, Financial Conduct Authority (FCA)
11.15 - 11.45Networking and exhibition break
11.45 - 12.45Breakout 1a: Gen Z Money Management & Debt: Adapting to Younger People’s Needs

Chair: Megan Micklewright, Founder, The Savvy Spender

Panellists:
Sam Challenger, Director of Collections & Customer Experience, Billing Finance

Leon Ward, CEO, MyBnk

John Webb, Consumer Affairs Manager, Experian


Sponsored by:
Acquired.com
Breakout 1b: Adviser-Creditor Communication: Channel Choice or Just Channel Shift?

Chair: Kiri Adams, Social Policy Manager, Christians Against Poverty

Panellists:
Matt Vaughan-Wilson, Senior Creditor Liaison Policy Officer, Citizens Advice

Simon Gregory, Sales Director, Data on Demand

Anu Gibson, Customer Experience Director, Ovo Energy
Breakout 1c: The Changing Approach to the Enforcement of Council Tax

Chair: Chris Nichols, CEO, Enforcement Conduct Board

Panellists:
Russell Hamblin-Boone, CEO, Civil Enforcement Association (CIVEA)

Sarah Naylor, Sales Director, Dukes Bailiffs and Vice President of CIVEA

Leah Gray, Senior Service Delivery Manager, Denbighshire Council
12.45 - 13.45Lunch, networking and exhibition
13.45 - 14.30The Big Debt Debate: Inequality and the Link Between Financial, Mental and Physical Health

Chair: Helen Barnard, Director of Policy, Research, Evidence & Impact, The Trussell Trust

Panellists:
Kathy Wade, Service Manager (Money Guidance), Gamcare

Francesca Smith, Research Officer, Money and Mental Health Policy Institute

Sarah Murphy, Head of Operational Transformation, Money & Pensions Service

Dr Jo Burrell, CEO & Founder, Ultimate Resilience


14.30 - 15.30Breakout 2a: The Cost of Living on the Breadline: Income Maximisation to Make Ends Meet

Chair: Lee Healey, Founder and CEO, IncomeMAX

Panellists:
Ren Yi Hooi, Founder and CEO, Lightning Reach

Jessica Taplin, Chief Executive, British Gas Energy Trust

Deven Ghelani, Director and Founder, Policy in Practice

Anna Buckle, Head of Employee Experience & Financial Wellbeing, PayCaptain
Breakout 2b: The Ageing Population: Debt Amongst Older Generations

Chair: Liz Barclay, UK Small Business Commissioner

Panellists:
Sarah Cheetham, Head of StepChange Subsidiaries, StepChange Debt Charity

Morgan Vine, Head of Policy & Influencing, Independent Age
Breakout 2c: Behavioural Science & Debt: How Different Generations Approach Money Management

Chair: Phill Holdsworth, Founder and Managing Director, AurumGold

Panellists:
Ruth Persian, Principal Advisor - Financial Behaviour & Gambling, Behavioural Insights Team

CJ Tayeh, Founder & CEO, Flank

Lexi Mills, CEO, Shift6 Global
15.30 - 16.00Networking and exhibition break
16.00 - 16.30Interactive ‘Catch Box’ Session: The Future of Debt Advice: How Can We Take Advantage of AI?:

Chair: Vanessa Northam, Head of Charity Development, StepChange Debt Charity

Panellists:

Terry Franklin, Executive Vice President, QUALCO

David Green, Head of IT, StepChange Debt Charity
16.30 - 16.45Closing remarks from MALG Chair Paul Smee
16.45Close