MALG Conference 2023 Programme
Theme: The New Demographics of Debt
Click for more details on speakers and sessions.
| Exhibition area | Studio Theatre | Suites 2/3 | Suite 1 | |
|---|---|---|---|---|
| 09.00 - 10.00 | Registration, networking, and exhibition | |||
| 10.00 - 10.15 | Welcome and intro from MALG CEO Bob Winnington | |||
| 10.15 - 10.45 | Keynote Speaker: Lexi Mills, CEO, Shift6 Studios Sponsored by: Angel Advance | |||
| 10.45 - 11.15 | Regulatory Keynote: Jonathan Phelan, Head Of Department - Retail Lending Supervision, Financial Conduct Authority (FCA) | |||
| 11.15 - 11.45 | Networking and exhibition break | |||
| 11.45 - 12.45 | Breakout 1a: Gen Z Money Management & Debt: Adapting to Younger People’s Needs Chair: Megan Micklewright, Founder, The Savvy Spender Panellists: Sam Challenger, Director of Collections & Customer Experience, Billing Finance Leon Ward, CEO, MyBnk John Webb, Consumer Affairs Manager, Experian Sponsored by: Acquired.com | Breakout 1b: Adviser-Creditor Communication: Channel Choice or Just Channel Shift? Chair: Kiri Adams, Social Policy Manager, Christians Against Poverty Panellists: Matt Vaughan-Wilson, Senior Creditor Liaison Policy Officer, Citizens Advice Simon Gregory, Sales Director, Data on Demand Anu Gibson, Customer Experience Director, Ovo Energy | Breakout 1c: The Changing Approach to the Enforcement of Council Tax Chair: Chris Nichols, CEO, Enforcement Conduct Board Panellists: Russell Hamblin-Boone, CEO, Civil Enforcement Association (CIVEA) Sarah Naylor, Sales Director, Dukes Bailiffs and Vice President of CIVEA Leah Gray, Senior Service Delivery Manager, Denbighshire Council |
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| 12.45 - 13.45 | Lunch, networking and exhibition | |||
| 13.45 - 14.30 | The Big Debt Debate: Inequality and the Link Between Financial, Mental and Physical Health Chair: Helen Barnard, Director of Policy, Research, Evidence & Impact, The Trussell Trust Panellists: Kathy Wade, Service Manager (Money Guidance), Gamcare Francesca Smith, Research Officer, Money and Mental Health Policy Institute Sarah Murphy, Head of Operational Transformation, Money & Pensions Service Dr Jo Burrell, CEO & Founder, Ultimate Resilience | |||
| 14.30 - 15.30 | Breakout 2a: The Cost of Living on the Breadline: Income Maximisation to Make Ends Meet Chair: Lee Healey, Founder and CEO, IncomeMAX Panellists: Ren Yi Hooi, Founder and CEO, Lightning Reach Jessica Taplin, Chief Executive, British Gas Energy Trust Deven Ghelani, Director and Founder, Policy in Practice Anna Buckle, Head of Employee Experience & Financial Wellbeing, PayCaptain | Breakout 2b: The Ageing Population: Debt Amongst Older Generations Chair: Liz Barclay, UK Small Business Commissioner Panellists: Sarah Cheetham, Head of StepChange Subsidiaries, StepChange Debt Charity Morgan Vine, Head of Policy & Influencing, Independent Age | Breakout 2c: Behavioural Science & Debt: How Different Generations Approach Money Management Chair: Phill Holdsworth, Founder and Managing Director, AurumGold Panellists: Ruth Persian, Principal Advisor - Financial Behaviour & Gambling, Behavioural Insights Team CJ Tayeh, Founder & CEO, Flank Lexi Mills, CEO, Shift6 Global |
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| 15.30 - 16.00 | Networking and exhibition break | |||
| 16.00 - 16.30 | Interactive ‘Catch Box’ Session: The Future of Debt Advice: How Can We Take Advantage of AI?: Chair: Vanessa Northam, Head of Charity Development, StepChange Debt Charity Panellists: Terry Franklin, Executive Vice President, QUALCO David Green, Head of IT, StepChange Debt Charity | |||
| 16.30 - 16.45 | Closing remarks from MALG Chair Paul Smee | |||
| 16.45 | Close |