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MALG Conference 2021 Session Synopses


Regulatory keynote

Sheldon Mills, Executive Director (Consumers & Competition) at the Financial Conduct Authority, will provide insights from the regulator on the Discussion Paper that sought views on plans to improve diversity and inclusion in financial services and the work planned for the future to ensure consumers get high quality advice and fair and appropriate outcomes.

Advice sector keynote

Caroline Siarkiewicz, Chief Executive of the Money and Pensions Service (MaPS), will provide an overview of the work MaPS is undertaking to help consumers make the most of their money and pensions, particularly the most vulnerable. This will include: key research findings, changes in the advice commissioning landscape and reflections on the continuing impacts of Covid-19 on people’s financial wellbeing.

Breakout 1a: Grants vs loans – Social policy and commercial viability

Carl Packman of Fair by Design will provide insights into the No Interest Loans Scheme (NILS) pilot. The NILS pilot aims to test the benefits to customers, society and the economy and show whether a permanent nationwide NILS can be delivered in a sustainable way. Jason Wassell of the Consumer Credit Trade Association will discuss the rise and fall of the Payday Loans market, lessons learned and his views on the future of lending and credit. Followed by an audience Q&A session on how best to serve to low-income households.

Breakout 1b: Supporting vulnerable clients within a digital landscape

Many organisations have made the development of digital and contactless tools a priority over the past 18 months, as they look for innovative new ways to serve customers. But do these tools really work for all customers? Kate Morris, Digital Accessibility & Outcome Manager at Deloitte and Mike Ellicock, Founder of Plain Numbers will talk about inclusive and universal design. How can we include service users in the design process?

Mental health and wellbeing drop-in

This session is focused on you. Join us for 30 minutes of tips and strategies, from Lisa Michaels, to look after your wellbeing, thriving whilst working from home and building your emotional resilience. Or maybe you are preparing to return to an office environment? Sarah Murphy of Rethink Mental Illness will also spend 30 minutes providing insights into the variety of feelings a return to the office can create. Providing practical techniques to support your own wellbeing and that of your colleagues and tips to create a culture of compassion at work.

The Big Economic Debate: Future of problem debt


Breakout 2a: Use of non-inclusive language in tech and cybersecurity


Breakout 2b: Debt options across the nations

With the debt landscape across each nation every-changing, learning from each other is now more important than ever to ensure our debt sector is grounded in good practice and promotes shared values. With representatives from each of the four nations, including the Accountant in Bankruptcy (AiB) in Scotland, StepChange, the Northern Irish Department for Communities and the Welsh Government, each will provide insight into their current debt options and upcoming changes. This interactive session will open discussions on what is working well across the four nations, what improvements we can seek and how we can all work together towards a good debt sector.

Building a more sustainable debt advice sector

How do we increase diversity and inclusion across our sector and challenge our leaders to do more?