Bob’s Blog: Merry Christmas and a collaborative New Year from MALG!
2020 is rapidly drawing to a close and what a year it’s been! Following the success of the inaugural meeting of our brand new MALG East Anglia Group on 3 December and the MALG North East & Yorkshire meeting last week, we’ve now wrapped up all of our regional and national meetings and events for the year. All that […]
Read MoreMoney Advice Liaison Group launches ‘Friends of MALG’ to boost ‘working together to improve the lives of people in debt’ in 2021
Money Advice Liaison Group (MALG), the not-for-profit UK membership organisation which enables those from across the financial services and advisory landscape to ‘work together to improve the lives of people in debt’, has launched ‘Friends of MALG’ to support its continued growth and sustainability in 2021 and beyond. The sponsorship provided by ‘Friends of MALG’, […]
Read MoreMoney Advice Trust publishes new research on how people in debt are coping with the impact of Covid-19
The Money Advice Trust has published a new report on how people in debt are coping with the impact of Covid-19, using stories from the debt advice frontline. The qualitative report brings highlights examples from callers to National Debtline and Business Debtline on how they are dealing with the Covid-19 outbreak. It aims to shed […]
Read MoreLending Standards Board shares insights into the role of life experience on contact centre staff and customer outcomes
The Lending Standards Board has published an insights report looking at the role of credit sector staff ‘life experience’ in the service their customers receive. The report cites examples such as a customer who says they are getting divorced benefiting from speaking to an adviser who had experienced similar events and may therefore understand the […]
Read MoreBob’s Blog: MALG Friday Forum break and plans for 2021
Hello to all our MALG Members and contacts, Somehow, the most unpredictable and turbulent year we could have ever imagined is very quickly drawing to a close! It has been a year of highs and lows with MALG Members going the extra mile to continue ‘working together to improve the lives of people in debt’. […]
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