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The dust has now settled following MALG Conference 2023 (which was all about ‘The New Demographics of Debt’) and we would like to say another huge thank you to all the speakers, sponsors, exhibitors, team members and more than 220 delegates who made it such a successful and memorable day at Birmingham Repertory Theatre!

Missed it? You really missed out! Search #malgconf2023 on LinkedIn to catch up on all the action from the day. You can also still view the programmespeakerssession synopses, and sponsors & exhibitors.

We have been blown away by all the feedback we’ve received verbally, on LinkedIn/X, and via email, especially regarding the diversity of and interest in the topics and speakers. Here are just a few of the comments:

  • “I had an amazing day, one of the best events I have been to this year. Everyone had a genuine desire to do the right thing. Loved our topic and we could all have talked for a lot longer.” Sam Challenger, Billing Finance
  • “Delegates were all buzzing throughout the day and we heard so many people say not only how well the conference was run, but how great the speakers were. Another fantastic year!” Carla Bartley, Lester Aldridge
  • “It was an absolute pleasure to speak. I find these events really useful, both for getting important messages ‘out there’ and also for helping me to better understand the challenges that people are facing. I was happy to take questions after the event and received many approaches, so I suspect everyone who had a question likely got an answer. Thank you for hosting such an engaging event which I and my colleagues both enjoyed and benefitted from. I look forward to future opportunities to engage.” Jonathan Phelan, Financial Conduct Authority
  • “Many thanks for the opportunity to be part of the conference, it was a great engaging and informative day and I hope to attend again.” Leah Grey, Denbighshire County Council
  • “It was brilliant! Really happy to be part of the day, brilliant panel and a fabulous discussion!” Megan Micklewright, The Savvy Spender
  • “I had a really enjoyable time throughout.  The discussions and presentations were thought-provoking and educational. I am very grateful to you for inviting me and so pleased I attended.” Dr Jo Burrell, Ultimate Resilience
  • “Brilliant day in Birmingham yesterday for the Money Advice Liaison Group Conference. Lots of thought provoking sessions centred around “the new demographics of debt”, and a great opportunity to meet lots of new faces.” Sarah Naylor, Dukes Bailiffs
  • “A huge thank you to MALG for an excellent conference yesterday. An agenda that was relevant, varied and insightful with a great gender balance of speakers ‘The New Demographics of Debt’. I learnt a lot in particular from Lexi Mills on way the younger generation search for information online – and how the debt advice sector needs to come together to ensure our content and information is more widespread and trusted online. The speech from Jonathan Phelan from the FCA was insightful and relevant and focussed on the debt advice sector approach to Consumer Duty. He also referenced that the use of Breathing Space was not as widely used as they were expecting, or would like. The range of speakers across the day were expert and provide a lot of food for thought! Great to see so many friends and peers from across the sector too!” Vanessa Northam, StepChange Debt Charity
  • “Massive congrats for organising another fantastic MALG Conference. Fascinating and thought provoking keynote from Lexi Mills followed by an insightful and informative keynote from Jonathan Phelan. Really interesting breakout sessions too providing insights to council tax enforcement and behavioural science and debt. And last but not least, it was a great opportunity to meet up with some old and new acquaintances, too many to mention in one post! Lots  to take back and inform the next big steps!” Lee Usher, Trustfolio
  • “Having been involved with MALG for more than a decade now, it’s great to see these events going from strength to strength, especially at a time when the need for collaboration and cooperation across lenders, money advisers and regulators has never been greater.” Ammer Malik, Intrum
  • “A worthwhile and thought provoking day yesterday at Money Advice Liaison Group Conference, attending for Community Money Advice. Thanks to the MALG team for organising it! Always good to consider how we do things and what is going on in the sector. And even how people use their phones …” Stephen Bolton, Community Money Advice
  • “It was great to make some new connections and hear some fresh views on what we do.” Lindsey Cairns, Newlyn Plc
  • “Great Session at MALG today… and an all female panel!” Charlotte Crane, Southwark Council
  • “It’s great to be at MALG’s 2023 Conference – brilliant to see so many people here and lots of interesting and valuable content through the day.” Paul Bowden, Wilkin Chapman LLP
  • “Really insightful morning speaking to valued clients and talks around on the latest developments in the collections world!” Alex MacDonald,