Money and Mental Health to be granted powerful super-complainant status in order to tackle consumer harms
The Money and Mental Health Policy Institute, the charity founded and chaired by Martin Lewis (MoneySavingExpert) to break the toxic link between money issues and mental health issues, has been recommended for ‘super-complainant’ status — which will grant it special powers to ensure action on specific consumer harms from regulators. Money and Mental Health will be […]
Read MoreMoney Advice Trust publishes new guidance on what support can firms give disabled consumers and people in vulnerable situations
Money Advice Trust has published new guidance on what support can firms give disabled consumers and people in vulnerable situations. It says that while essential services – like banking, energy, water, broadband, and delivery – are vital to everyday life, millions of consumers face avoidable barriers when trying to access and use them. The new […]
Read MoreCredit Services Association says Government must improve its debt collection practices
In a new report, the Credit Services Association (CSA), the UK trade body for the debt collection and debt purchase sector, has called for the government to improve its methods for collecting debts to help service users more effectively and boost collections revenues. The report, “Keeping Pace: Where next for public sector collection practices?”, praises the […]
Read MoreCitizens Advice publishes report on how poor debt advice is pulling people into inappropriate IVAs
Citizens Advice’s latest report entitled ‘Back to Square One’ explores how poor debt advice is pulling people into inappropriate Individual Voluntary Arrangements (IVAs). It says: “IVAs are a type of fee-charging debt solution, widely marketed to people with unmanageable debts. Whilst in some circumstances an IVA will be the most appropriate debt solution for someone’s […]
Read MoreBob’s Blog: MALG Update – Working together to improve the lives of people in debt in 2025
Happy New Year to all our Members and Associates! We’ve got a LOT to update you on in this issue of Bob’s Blog. Here’s how you can ‘work together to improve the lives of people in debt’ in 2025: New Board Member – Emma Lovell, CEO of Lending Standards Board National Members Meeting 13 February 2025 Conference […]
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