Money and Pensions Service unveils new consumer brand MoneyHelper
Since the Money and Pensions Service (MaPS) was formed in 2019, it has operated three legacy consumer facing brands: the Money Advice Service, The Pensions Advisory Service and Pension Wise. MaPS was created as a single body to bring together financial guidance services and content, making it easier for customers to find what they are looking for in one joined-up service. The […]
Read MoreFormer MALG Chair Liz Barclay named as Small Business Commissioner to lead crackdown on late payments to small businesses
The government has today (16 March) announced the appointment of former MALG Chair Liz Barclay as Small Business Commissioner to spearhead the national effort to crackdown on delayed invoices – which cause thousands of small businesses to close every year. Liz Barclay will be the first female Small Business Commissioner, a post which was created […]
Read MoreFCA provides update on support for consumers impacted by coronavirus following Budget
The FCA’s mortgages tailored support guidance sets out its expectation that firms should not enforce mortgage repossessions, except in exceptional circumstances, before 1 April 2021. It is publishing updated draft guidance for firms from 1 April, to ensure that mortgage customers whose homes may be repossessed are treated fairly and appropriately, particularly where there are […]
Read MoreFCA launches guidance for firms on the fair treatment of vulnerable customers
The Financial Conduct Authority (FCA) has published final guidance clarifying its expectations of firms on the fair treatment of vulnerable customers. The guidance aims to drive improvements in the way firms treat vulnerable consumers so that they are consistently able to achieve outcomes that are as good as everybody else. People can find themselves in vulnerable circumstances […]
Read MoreFCA finds Covid-19 leaves over a quarter of UK adults with low financial resilience
The Financial Conduct Authority (FCA) has released its latest Financial Lives survey (FLS), looking at consumers’ financial situations, the financial products they choose and their experiences of engaging with financial services firms. The FCA concluded its FLS research in February, and ran an extra survey in October in order to understand the impact of the […]
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