Enforcement trade body CIVEA issues bogus bailiffs warning
People are at risk from fraudsters masquerading as enforcement agents (bailiffs) and small businesses are a popular target, according to the civil enforcement industry’s trade body Civil Enforcement Association (CIVEA). The warning comes after CIVEA identified cases of fraudsters using the government’s public register of enforcement agents to demand payments for bogus government debts. The […]
Read MoreCabinet Office Fairness Group releases public statement on Government treatment of people in debt
The Cabinet Office’s ‘Fairness Group’ (made up of debt advice organisations including StepChange, Citizens Advice, Money Advice Trust, Money & Pensions Service, PayPlan and debt collection trade body the Credit Services Association) has released a public statement on government treatment of people in debt: “The government established a Fairness Group in 2016, bringing central and […]
Read MoreMoney Advice Trust launches ‘How to deal with debt’ guide
The Money Advice Trust has today launched its revamped ‘How to deal with debt’ guide for England and Wales. The guide takes people in debt through the steps they need to take to deal with their financial situation from start to finish and draws on behavioural science techniques to keep users engaged and motivated throughout […]
Read MoreIntroducing the Money and Pensions Service
The Money Advice Service (MAS) is changing – but don’t worry! You’ll still be able to make the most of the tools and calculators, use the contact centre and find free money guidance on the website. The biggest change is that MAS have joined forces with Pension Wise and The Pensions Advisory Service (TPAS) to […]
Read MoreChanges to CIVEA complaints procedure
Following a working group review of the CIVEA complaints process, from 1 June CIVEA will no longer process complaints related to Local Authority or Transport for London debts. Read the new policy statement here.
Read More