25 Jun 2025 | Posted In Bob's Blog (MALG updates)

Hello to all our Members and Associates.

In this edition of Bob’s Blog:

    • AGM & National Members Meeting July 2025 – Register now!
    • Podcast Episode 7: ‘Closer to the customer’
    • Annual Member Engagement Survey 2025
    • Credit Connect UK Industry Leaders List
    • Conference 2025: Evolving Together – The Changing Landscape of Debt Policy
    • Members Friday Forum
    • Regional Meetings

AGM & National Members Meeting July 2025 – Register now!

As you may have noticed, July is a busy month on the MALG events calendar with Regional Meetings happening virtually and across the country – but we hope you can make it along to the MALG AGM & National Members Meeting on Thursday 10 July 2025 at No 6 Alie Street, London E1 8QT. We have managed to secure a bigger room at the venue this year so have more capacity to welcome even more of you!

To secure your place, you must use the password/link sent on email and complete the online registration form to ensure you receive the joining instructions in advance of the event and so that we can arrange catering.

The MALG AGM will take place at 10am, directly before the National Members Meeting and invitations/papers have been issued separately with a separate registration process.

National Members Meeting Agenda

  • 10.30 -10.45: Welcome to all, guests and new representatives – Bob Winnington, CEO – MALG
  • 10.45 – 11.15: Financial Health Report – Amani Darr, Strategy and CX Lead – Equifax
  • 11.15 – 12.00: Too Close to Home: StepChange Debt Advice Clients’ experiences of Coerced Debt – Genevieve Richardson, Senior Public Policy Advocate – StepChange Debt Charity
  • 12.00 – 13.00: How Data Sharing can provide a more efficient process to support
    Vulnerable Customers
     – Deven Ghelani, CEO – Policy in Practice and Rachel Curtis, Chief Executive Officer & Co-Founder – Inicio AI
  • 13.00 – 13.50: Networking lunch
  • 13.50 – 14.00: MALG National Update – Bob Winnington, CEO – MALG
  • 14.00 – 14.45: Citizens Advice Consumer Outlook – Tom MacInnes, Policy Director – Citizens Advice
  • 14.45 – 15.15: CAP Insight & Client Report – Helen Webb, Senior National External Partnerships Manager & Helen Ganney. Relationship Manager – Christians Against Poverty

Places are limited and are likely to be filled in advance of the event. If this happens, we will operate a waiting list. Please let us know if you have registered and are no longer able to attend. If you have any issues, please email info@malg.org.uk.
Save the date:

  • Virtual MALG National Members Meeting, 2 October 2025, via Zoom

 

Podcast Episode 7: ‘Closer to the customer’

The latest episode of the MALG Podcast is OUT NOW HERE! Isobel Crosse, Head of Financial Care at Santander UK, talks about what we can learn from banking contact centre data about supporting those in debt. A great behind-the-scenes look (or rather listen) into a big bank!

Annual Member Engagement Survey 2025

Thank you to everyone who completed the survey for your feedback – see a summary of what you told us here. Also see the fantastic testimonials and ‘Member Stories’ you shared and have shared in the past here – please share your own stories using the form at the top of the web page!

Credit Connect UK Industry Leaders List

We’re proud to announce that Money Advice Liaison Group (MALG) CEO Bob Winnington and MALG Board Member Emma Lovell of Lending Standards Board have been named in Credit Connect’s 2025 Industry Leaders List.

The list also includes valued MALG Members Carole Kenney of CDER Group, Lee Healey of IncomeMAX, Neil Jinks of ControlAccount, Chris Dick of Registry Trust, Chris Leslie of CSA, Jason Wassell of CCTA, Russel Hamblin-Boone of CIVEA, Chris Fitch of Money Advice Trust, Emma Gibbons of PayPlan, Vanessa Northam of StepChange, and Tim Kirk of PRA Group.

The Industry Leaders list recognises and champions leaders who contribute to positive industry change and are making a measurable difference in their field. They have been identified as influencing the future of credit and collections. The list is compiled upon a set of pre-qualifying criteria, which is then ratified by industry associations that form part of the list’s advisory panel.

Read more here.

 

Conference 2025: Evolving Together – The Changing Landscape of Debt Policy

Date: Thursday 13 November 2025
Venue: Aspire Leeds
Headline Sponsor & Exhibitor: CDER GroupWe may be returning to the same venue for the MALG Conference this year but, based on your feedback, we are shaking things up with a new-look programme! We are absolutely delighted to announce Lee Healey, Founder & CEO of IncomeMAX as our keynote speaker. New features include a LIVE Podcast Episode with special guest Liz Barclay, UK Small Business Commissioner, and a LIVE version of the MALG Members Friday Forum. Watch the video here!

Session topics will include:

  • Income Maximisation
  • Vulnerability
  • Fintech
  • Financial Inclusion & Creditworthiness
  • Financial / Economic Abuse
  • Public Sector Debt Collection
  • Artificial Intelligence

See the outline Programme so far here, and the list of Sponsors and Exhibitors confirmed so far here.

A number of the 21 Exhibition Stands have already been reserved by both existing and new Exhibitors. If you are keen to be part of our industry-leading, second-to-none Conference Exhibition on the fantastic Mezzanine at Aspire Leeds, please get in touch with Bob Winnington on bob.winnington@malg.org.uk as soon as possible to avoid disappointment. Prices are also available on request for Bespoke Sponsorship Packages (including Session Sponsorship and Networking Drinks Sponsorship).

FIND OUT MORE AND BOOK YOUR PLACE NOW!

 

Members Friday Forum

Whether you’re a regular, have attended before, a Member who’s yet to take advantage of this hugely popular benefit, or you have a colleague who would like to attend, we would be delighted to welcome you on screen for an hour of informal, open – and usually lively! – debate on the latest issues facing those across the debt landscape. The sessions attract up to 60 Members and often result in tangible solutions and collaborative opportunities so don’t miss out.

new password and Zoom link was issued last week to keep this exclusive Member Benefit secure. Please email info@malg.org.uk if you have any issues accessing the password and joining instructions.

The next fortnightly session is on this Friday 4 July 2025 and all other information and dates can be found here.

 

Regional Meetings

If you are a National Member, you have access to all the Regional Groups chosen on your original Membership Application form and should receive email invitations with a password-protected link to the online booking form for all relevant Meetings. If you do not receive these and think you should be, please contact info@malg.org.uk.

Details of all upcoming MALG Regional Meeting Meetings, including the Virtual North West Meeting on 2 July, South East Meeting in London on 15 JulyMidlands Meeting in Nottingham on 17 July and Virtual South West Meeting on 22 July, are listed in the events calendar here.

Please note the main contact for each Regional Group below should you have any other queries: