Citizens Advice publishes report outlining consumer views on a Multi-Sector Priority Service Register
Ask Once, commissioned by Citizens Advice and conducted by Blue Marble, explores the “Tell Us Once” vision: a Multi-Sector Priority Services Register (MSPSR). Creating a unified system across energy, water, and telecommunications will ensure that no one falls through the gaps during a power cut, a water shortage, or the upcoming digital voice switchover. Key […]
Read MoreLandmark report reveals it’s now much harder for UK families to escape poverty
Christians Against Poverty’s (CAP) new report, published as part of its 30th anniversary campaign, shows it is becoming much more difficult for people to repay unmanageable debt. It found that 24% of clients the charity helps have the resources to repay their way out of debt in a suitable timeframe, compared to 40% back in […]
Read MoreNew academic research assessing quality and individual experiences of financial guidance on social media platforms
New research conducted by Eileen Tipoe of Queen Mary University London (which was presented at the MALG National Members Meeting on 14 May 2026) investigates the quality of personal finance guidance posted on three major social media platforms (Instagram, TikTok, YouTube), and the experiences of UK adults who engage with this content. 3,000 social media […]
Read MoreReport on women’s experiences of coerced debt and recovery in Scotland published during Stop Loan Sharks Week
Conducted by Scottish Women’s Aid (SWA) and commissioned by Stop Loan Sharks (Scottish Ilegal Money Lending Unit) and Trading Standards Scotland, a new report reveals a “small but significant” number of women have been “pushed towards illegal money lenders, often due to extreme financial pressure.” This research, believed to be the first focused insight into […]
Read MoreDeaf Awareness Week report exposes impact of deaf exclusion as banks lead push to close the communication gap
A new report sets out the steps needed to help improve the financial lives of deaf people, as miscommunication and misunderstanding drives nine in ten (90%) debt cases among British Sign Language (BSL) users. It says that while banks and building societies are making positive progress by working together on inclusive solutions, significant barriers remain […]
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