Regulators launch joint taskforce to crack down on poor practice in motor finance claims
A new taskforce will tackle poor handling of motor finance claims by some claims management companies (CMCs) and law firms, after the FCA, Solicitors Regulation Authority (SRA), Information Commissioner’s Office (ICO) and Advertising Standards Authority (ASA) agreed to join up their efforts. The announcement comes as the FCA prepares to set out its final compensation […]
Read MoreNew research by StepChange Debt Charity reveals the long-term and harmful impact that coerced debt can have on someone’s credit record
Half of victim-survivors of coerced debt have experienced a negative impact on their credit record, in many cases preventing them from securing a home, mobile phone contract, car finance agreement, or even employment opportunities, according to a new report by StepChange Debt Charity entitled ‘Filed Away’. The report builds on previous research around the prevalence […]
Read More2026–2030 Government Debt Management Strategy published
Millions of people and businesses who owe money to government will benefit from more personalised and affordable repayment support, as the government sets out new plans to improve how debt owed to the public sector is managed. The 2026–2030 Government Debt Management Strategy outlines how departments will better use data and earlier engagement to help people who fall behind on payments, ensuring repayment plans […]
Read MoreFOS and FCA consulting on new measures to modernise and transform the UK redress system
Following feedback from industry and consumer groups, the Financial Ombudsman Service (FOS) and the Financial Conduct Authority (FCA) have outlined the next steps on their joint work to modernise the redress system. Key changes being proposed include: A new registration stage to ensure that complaints referred to the Financial Ombudsman are within its scope and […]
Read MoreMoney and Mental Health Policy Institute report published to make it easier for people with mental health problems to share support needs across essential services providers
Money and Mental Health Policy Institute’s new report ‘Stuck on Repeat‘ explores how people with mental health problems disclose their support needs to essential service providers, and the barriers they face in doing so. It shows that many people are missing out on vital support from providers such as banks, energy firms and water companies […]
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