Fairbanking Foundation research raises questions about whether financial services firms have cultural bandwidth to make Consumer Duty work
The Fairbanking Foundation welcomes the FCA’s new Consumer Duty. However, new research it has commissioned with University College London (UCL) and Warwick Business School supported by FIS Global, raises questions about whether financial services firms really understand and are listening to what consumers want, and whether they have the cultural bandwidth to make the Duty […]
Read MoreIndependent Age publishes report on the impact of high household costs on older people facing financial hardship
Independent Age, the charity tackling the hidden reality of poverty in later life, has published a report on the impact of high household costs on older people facing financial hardship. The report shares the often-hidden experiences of how pensioners facing financial hardship are being impacted by increasingly high household costs, across water, energy, broadband, and […]
Read MoreEnforcement Conduct Board launches Accreditation
Enforcement Conduct Board (ECB), the independent oversight body for the debt enforcement sector in England and Wales, has launched its Accreditation Scheme. Through the scheme, the ECB will establish effective oversight of enforcement work and create accountability for those undertaking it. The first year of the accreditation scheme opened for applications in September 2023. From […]
Read MoreCitizens Advice concerned about ‘debt time bomb’ being a countdown to a household debt disaster
As the cost-of-living crisis continues to affect many UK households, Citizens Advice is increasingly concerned that many indebted consumers may be heading towards a ‘debt time bomb’. They have found that millions of people are living on empty, seeing their basic spending overtake their income each month: An estimated ‘hidden’ essential bills and government debts […]
Read MoreChristians Against Poverty publishes polling insights on the rising cost of living
UK debt help and anti-poverty charity Christians Against Poverty’s (CAP) has released its latest YouGov polling of over 2,000 UK adults revealing that the cost of living crisis is leading to a rise in people unable to cope with unexpected costs. It found that, as a result of the cost of living crisis: 28% of […]
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