“I am a passionate supporter of MALG and I’m really proud to be part of it. It’s so important for creditors and debt advice services to work closely together to develop best practice and to find better ways of helping indebted households. There are always considerable challenges to overcome for vulnerable customers when it comes to debt, but working together means that we have a much better chance of tackling problems and finding solutions that work for everyone. MALG has the potential to bring together industry experts from every conceivable area of money advice including creditors, debt advice agencies, government departments, welfare services think tanks, fintech companies, financial capability champions, financial inclusion experts and service users. This is truly unique.
MALG has always been a tremendous advocate for welfare and income maximisation advice and with Universal Credit and other welfare changes becoming a cause of debt, we feel it is absolutely the right time to get involved on a deeper level, so that we can highlight benefits issues to the MALG network and, hopefully, find ways of solving issues together.”