Resolvecall is a UK-based provider of customer engagement services, specialising in early arrears and reconnection through amicable home visits and complementary call centre support. We work across financial services, automotive finance, energy, water and debt purchase, supporting clients at all stages of the debt lifecycle, including live accounts, post-default, post-sale and pre- and post-legal activity.
Our approach is underpinned by high levels of governance, with a fully employed field team and a focus on transparency in how we communicate and operate. We encourage customers to re-engage through a channel that suits them and, where appropriate, support them back into contact with their lender to explore available options, with due regard for vulnerability and fair treatment.