Citizens Advice publishes guidance for energy suppliers on referring vulnerable customers to the right source of help
Citizens Advice has published a good practice guide entitled: How energy suppliers can signpost and refer vulnerable consumers to the right source of help. It recommends that energy suppliers should: Agree a company policy for signposting and referring vulnerable consumers to third parties Set up clear signposting and referral options to a range of organisations […]
Read MoreMoney and Mental Health Policy Institute launches ‘Shopper Stopper’ tool
With research showing that half of us regret online purchases and most never send them back, the Money and Mental Health Policy Institute (MMHPI) and Martin Lewis have launched a new experimental tool to help increase self-control called #ShopperStopper. Read MMHPI Director Polly Mackenzie’s guest blog for the Money Advice Service on how stopping impulse shopping […]
Read MoreNew City Agenda Open Banking research report launch
On Tuesday 17 January, New City Agenda and Barclays launched new research report, Open Banking: A Consumer Perspective. The report follows key recommendations from the Competition and Markets Authority (CMA) inquiry into retail and SME banking and examines how Open Banking could give rise to new types of financial services and bring benefits to consumers […]
Read MoreInstitute for Fiscal of Studies publishes new report: Two decades of income inequality in Britain
The Institute for Fiscal Studies (IFS) has published a new report entitled Two decades of income inequality in Britain: the role of wages, household earnings and redistribution. The synopsis reads: “The paper looks back at changes in income inequality in Great Britain over the past 20 years, with a particular focus on explaining why – contrary […]
Read MoreGoCompare releases research showing Brits are stressed by financial admin
Comparison website GoCompare have released the findings of a survey of more than 2,000 people which asked how they manage their personal financial accounts. 31% said that having so many passwords and contracts is stressful, 28% compared managing their personal affairs to a full time job, 21% said that they felt they had lost track […]
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