Financial Ombudsman Service’s (FOS) new complaint form is now live for all consumers who submit a complaint via its website.
The new form is designed to make the FOS complaints service accessible and easy to use and was developed in consultation with stakeholders.
FOS stopped accepting new complaints via email on 8 June 2026 and is now directing consumers to use the online complaint form instead. Consumers will still be able to submit a complaint over the phone should they wish to do so and via email in certain exceptions.
Those supporting consumers to make a complaint should direct them to the form via the FOS website.