The MALG South West Regional Members Meeting is scheduled to take place face to face on Wednesday 10 June 2026. Thanks to our members at Computershare who have agreed to sponsor and host this meeting at their premises – The Pavilions, Bridgwater Road, Bristol BS13 8AE.
The theme for this meeting will be “Supporting Customers Through Financial Pressure: Insight, Action & Partnership”
All eligible Members will receive an invitation via email with the link to register their place for the event, nearer the date.
AGENDA
9:45 – 10:15 Arrival and Networking
10:15 – 10:30 MALG Update and Welcome
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- Peg Alexander, CEO – MALG
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10:30 – 11:00 The Reality of Financial Pressure: Insights from the Money View Survey
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- Paul Fox, Partnerships Manager – Money & Pensions Service
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11:00 – 11:30 Understanding & Supporting Older Customers in Financial Difficulty
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- Sarah Cardy, CEO – Age UK Wiltshire and Age UK Southampton
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11:30 – 11:40 Comfort Break
11:40 – 12:30 Supporting Customers & Colleagues Through Financial Challenge – Panel Discussion
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- Richard Grinham, Servicing and Partnerships Director – Lantern
- Paige Bird, Business Development Manager – COEO UK
- Gary Norris, Operational Director – UK Search
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12:30 – 13:20 Networking Lunch
13:20 – 14:10 Exploring Sector Challenges: Data, Vulnerability & Performance
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- Group discussions – Customer Experience & Engagement, Collections Strategy & Performance, Vulnerability & Financial Hardship, Regulation, Compliance & Risk, Data, Insight & Decisioning
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14:10 – 14:20 Comfort Break
14:20 – 14:50 Unlocking Financial Support: Grants, I&E & Improving Customer Outcomes
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- Beth Kennedy, Head of Partnerships – Lightning Reach
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14:50 – 15:00 Close and Final Thoughts
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- Sara Harris, Senior Business Development Manager – Computershare & MALG South West Steering Group Member
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