Date: 20 Aug 2026
Location: Halo Enterprise & Innovation Centre, Hill Street, Kilmarnock KA3 1HA
All eligible members will receive an email invitation with the link to register in advance. If you have not received this and would like to attend, please email info@malg.org.uk.
10.00 Arrival, Registration & Networking
10.30 Welcome, Introductions & Steering Committee Updates
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- Fiona Kennedy, Head of Compliance – Opos Ltd
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10.40 Welcome from Sponsors
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- Vikki Wilkins, Head of Customer Insight UK – PRA Group
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10.45 Financial Conduct Authority Mystery Shop of Basic Bank Accounts
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- Natalie Wallis, Senior Associate Retail Banking Projects Team – Financial Conduct Authority
- Phoebe O’Carroll-Moran, Senior External Affairs Associate – Financial Conduct Authority
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11.05 Q&A
11.15 Comfort Break
11.35 Energy Debt Ofgem Update: Challenges, Trends & Consumer Support in Scotland & beyond
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- Martin Campbell, Head of Vulnerability – Ofgem
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11:55 Q&A
12.05 The Good, the Bad & the Misunderstood
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- Audrey Laing, Head of Strategic Partnerships – Hope4U
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12.25 Q&A
12.35 Networking Lunch
13.35 Group Discussion – Friday Forum Style
14:05 Feedback from Group Discussion
14.20 MALG National Update
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- Peg Alexander, CEO – MALG
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14.40 Wrap up Summary, AOB & Close