The MALG North East & Yorkshire Regional Members Meeting is being held virtually on Tuesday 9 September, 2025. The Theme for this meeting is: How will AI influence both the Collections & Advice Process over the next 24 months?
Invitations will be sent to all members with the link to register their place online for the event.
Agenda
- 09:50 – 10:00 Arrival & Networking
- 10:00 – 10.10 Welcome & MALG North East & Yorkshire Steering Group Update
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- Lee Usher, Business Development Director – StepChange Debt Charity
- Ammer Malik, Head of Business Development – Intrum
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- 10:10 – 10:20 MALG National Update
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- Bob Winnington, CEO – MALG
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- 10:20 – 10.50 Driving better Engagement with Vulnerable Customers using AI
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- Chris Warburton, Advisory Board Member – Mega AI
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- 10:50 – 11:20 Innovators View
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- Lee Healey, Founder & CEO – IncomeMax
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- 11:20 – 11:30 Comfort Break
- 11:30 – 12:00 Biz Bar: Wellbeing Focus Workshop: What does a good Colleague/Advisor Wellbeing Programme look like?”
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- Natasha Dickinson, Head of Customer Experience & Quality
- Aven Rodriguez, Customer Experience Manager – Money and Pensions Service
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- 12:00 – 12:15 AOB & Close