The MALG National Members Meeting is being held virtually on Thursday 26 September, 2024. Invitations will be sent to all members to register their place for the event online and joining instructions will be emailed to all registered attendees the day before the event.
Agenda:
09:45 – 10:00: Arrival and Networking
10:00 – 10:15: Welcome to all members and guests – Bob Winnington, CEO – MALG
10:15 – 11:00: Tailored Signposting to Drive Better Outcomes? Exploring the challenges and opportunities of different signposting strategies share how tailored signposting is driving better outcomes for their customers and their business.
- Cat Divers, Founder & CEO – National Support Network
- Dr Neda Mahmoodi (BSc, MRes, PGCert, PhD, SFHEA, CPsychol), Industrial-Organisational Psychologist & Company Secretary – UK Debt Service Ltd
11:00 – 11:15: MALG National Update – Bob Winnington, CEO – MALG
11:15 – 11:25: Comfort Break
11:25 – 12:00: Turning the Tide: Helping People in Debt through Lowell’s Fairer Debt for a Fairer Society Campaign – Neil Costello, UK Marketing Director – Lowell
12:00 – 12:40: Consumer Duty: The Next Steps – Alexander Walsh, Consumer Duty Team – Financial Conduct Authority (FCA)
12:40 – 12:45: Summary, AOB and Close