Date: 3 Nov 2026
Location: Zoom
Theme: Navigating Change: Sector Updates, Skills Development & Customer Support
All eligible members will receive an email invitation with the link to register in advance. If you have not received this and would like to attend, please email info@malg.org.uk.
AGENDA
- 09:50 Arrival & Networking
- 10:00 Welcome & Introductions – MALG East Anglia Steering Committee Chair – Lisa Connell, Customer Service Manager – Northumbrian Water Group
- 10:05 MALG National Update & The Future of MALG Strategy Interactive Session – Peg Alexander, CEO – MALG
- 10:30 How ECB Updates Affect the Sector – Amy Collins, CIVEA President & Managing Director – Rundle & Co Ltd
- 10:50 Group Q&A
- 11:00 Benefits of CICM Training & How to Develop Your Teams – Jules Eames, Lead Training Specialist – CICM
- 11:20 Group Q&A
- 11:30 Policy in Practice and Southend Council: Using Data Sharing to Support Customers – Ed McNamara, Account Manager, Policy in Practice
- 11:50 Group Q&A
- 12:00 AOB & Close