04 Nov 2020 | Posted In Money advice news

A new guide from the Money Advice Liaison Group (MALG) and the Money Advice Trust seeks to help firms meet data protection regulation and support vulnerable customer needs, by understanding the overlap between GDPR and vulnerability, and striking the right balance between human experience and data.

‘Vulnerability, GDPR, and disclosure: A practical guide for creditors and advisers’ was launched on 4 November 2020 via a webinar. On the webinar, the authors of the guide, Chris Fitch – Money Advice Trust Vulnerability Lead Consultant – and Robert Bell – a data protection expert, will be joined by Paul Smee, Chair of MALG, Nina Best, Senior Legal Counsel and Data Protection Officer, Capital One and Dan Holloway, Writer and Lived Experience Expert, to discuss how firms can use it.

All information and documentation associated with the guide can be found here.

The creation of the guide has kindly been supported by NatWest Group, Shoosmiths, Vision Blue, Financial Wellness Group, PayPlan and Experian.