Banking Standards Board publishes consultation on good banking outcomes for consumers
The Banking Standards Board (BSB) has published a consultation on ‘What do good banking outcomes look like to consumers?’ https://www.bankingstandardsboard.org.uk/bsb-consultation-what-do-good-banking-outcomes-look-like-to-consumers/ The purpose of this document is to consult on what the outcomes of good banking cultures look like to consumers. This will provide a framework that will then help us identify good practice to the benefit of […]
Read MoreBlog: Overcoming the fear of automation and using technology to free up quality time for customer engagement
Mitch Armstrong is Director of Sales & Marketing at Telrock Systems, a global technology provider of solutions for digital customer engagement throughout the credit lifecycle. He will be delivering part of the fintech demos session at the MALG Conference on 27 November 2017 as well as exhibiting and demonstrating Telrock’s customer engagement platforms as part of the interactive fintech […]
Read MoreGovernment issues call for evidence on six week ‘breathing space’ scheme for individuals in debt
The government has issued a call for evidence to gain further insight from the debt advice sector and creditors about how best to design, implement, administer and monitor a six-week breathing space scheme and statutory debt management plan. The call for evidence covers the following, broad, topics: how to access and then enter a six-week […]
Read MoreBob’s Blog: The MALG Conference is less than one month away!
With all the changes that have taken place at MALG over the past 18 months since I joined the organisation, time has really been flying by and with less than a month to go until the new-look, new-format MALG Conference, things are now seriously ramping up! We’ve been overwhelmed by the response from sponsors, exhibitors, […]
Read MoreNew report on how making better use of data can help identify vulnerable customers in water and energy sectors
A new report produced by Ofwat and Ofgem through the UK Regulators Network (UKRN) reveals that while there are already some examples of cross-sectoral collaboration between water and energy companies to help vulnerable customers, there is scope for much more. Given the similar types of support offered, Ofwat and Ofgem want their respective sectors to pool their […]
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