Bank of England votes to increase interest rates for the first time in a decade
The Bank of England Monetary Policy Committee has voted to increase interest rates by 0.25 percent – the first rate rise since 2007. Joanna Elson OBE, chief executive of the Money Advice Trust, the charity that runs National Debtline, said: “This first rate rise in more than a decade could be a turning point for many […]
Read MoreBanking Standards Board publishes consultation on good banking outcomes for consumers
The Banking Standards Board (BSB) has published a consultation on ‘What do good banking outcomes look like to consumers?’ https://www.bankingstandardsboard.org.uk/bsb-consultation-what-do-good-banking-outcomes-look-like-to-consumers/ The purpose of this document is to consult on what the outcomes of good banking cultures look like to consumers. This will provide a framework that will then help us identify good practice to the benefit of […]
Read MoreBlog: Overcoming the fear of automation and using technology to free up quality time for customer engagement
Mitch Armstrong is Director of Sales & Marketing at Telrock Systems, a global technology provider of solutions for digital customer engagement throughout the credit lifecycle. He will be delivering part of the fintech demos session at the MALG Conference on 27 November 2017 as well as exhibiting and demonstrating Telrock’s customer engagement platforms as part of the interactive fintech […]
Read MoreGovernment issues call for evidence on six week ‘breathing space’ scheme for individuals in debt
The government has issued a call for evidence to gain further insight from the debt advice sector and creditors about how best to design, implement, administer and monitor a six-week breathing space scheme and statutory debt management plan. The call for evidence covers the following, broad, topics: how to access and then enter a six-week […]
Read MoreBob’s Blog: The MALG Conference is less than one month away!
With all the changes that have taken place at MALG over the past 18 months since I joined the organisation, time has really been flying by and with less than a month to go until the new-look, new-format MALG Conference, things are now seriously ramping up! We’ve been overwhelmed by the response from sponsors, exhibitors, […]
Read More