Banking Standards Board publishes consultation on good banking outcomes for consumers
The Banking Standards Board (BSB) has published a consultation on ‘What do good banking outcomes look like to consumers?’ https://www.bankingstandardsboard.org.uk/bsb-consultation-what-do-good-banking-outcomes-look-like-to-consumers/ The purpose of this document is to consult on what the outcomes of good banking cultures look like to consumers. This will provide a framework that will then help us identify good practice to the benefit of […]
Read MoreGovernment issues call for evidence on six week ‘breathing space’ scheme for individuals in debt
The government has issued a call for evidence to gain further insight from the debt advice sector and creditors about how best to design, implement, administer and monitor a six-week breathing space scheme and statutory debt management plan. The call for evidence covers the following, broad, topics: how to access and then enter a six-week […]
Read MoreNew report on how making better use of data can help identify vulnerable customers in water and energy sectors
A new report produced by Ofwat and Ofgem through the UK Regulators Network (UKRN) reveals that while there are already some examples of cross-sectoral collaboration between water and energy companies to help vulnerable customers, there is scope for much more. Given the similar types of support offered, Ofwat and Ofgem want their respective sectors to pool their […]
Read MoreMoney & Mental Health Policy Institute publishes report on debt advice in mental health settings
The Money & Mental Health Policy Institute has published a new report entitled Whose job is it anyway? How mental health practitioners help navigate financial difficulty. Financial difficulties have a daily and destructive impact on the work of mental health professionals and support staff. One in four people with a mental health problem are also […]
Read MoreCitizens Advice publishes report on integrating advice in mental health settings
Joining the dots: Integrating practical support in mental healthcare settings in England [ 1.1 mb] is Citizens Advice’s first in-depth report looking at the advice needs of clients with mental health problems. An infographic summary [ 0.89 mb] is also available. Citizens Advice advisers see first hand how mental health problems mean people can struggle to manage other aspects of […]
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