New guide for energy suppliers on vulnerability and mental health
A new guide for energy suppliers has been launched today by the Money Advice Trust and Energy UK to help better identify and support consumers in vulnerable circumstances. The guide, Vulnerability, mental health, and the energy sector: a guide to help identify and support consumers, provides practical tools for frontline staff to use with consumers in […]
Read MoreChallenger Credit Bureau Credit Kudos gets FCA authorisation
Credit Kudos, a challenger credit bureau developing a Financial Behaviour Score (FBS), has announced its FCA authorisation, putting its stake in the ground as a fully regulated Credit Reference Agency. From its Dalston home in an old print workshop, Credit Kudos, founded by Freddy Kelly who will be speaking and exhibiting at the MALG Conference 2017, is […]
Read MoreOfcom announces rule changes for debt collection and communication
Communications regulator Ofcom has updated its rules to protect customers from nuisance calls and improve debt collection practices. The new rules will apply to all UK communications providers and will take effect from October 1 2018. Communications providers must block calls if telephone numbers displayed to people receiving calls are not valid, dialable and uniquely […]
Read MoreMoney Advice Service over-indebtedness figures for UK: 1 in 6 people burdened with financial difficulties
Today, the Money Advice Service announces new 2017 over-indebtedness figures for the UK. 8.3 million adults in the UK are living with problem debt The lowest proportion of over-indebted residents live in the South East 13.3 per cent and East of England 14.3 per cent Newham, London revealed as UKs most over-indebted local authority area, […]
Read MoreGlasgow Centre for Population Health (GCPH) publishes report on pilot project embedding advice workers in GP practices
The Glasgow Centre for Population Health (GCPH) has published a new report which shows that embedding advice workers in GP practices secures £850,000 for patients and reduces GP workloads. The Deep End Advice Worker project developed and tested approaches to delivering advice services (e.g. financial and debt advice, housing advice and social security support) in […]
Read More