28 Oct 2020 | Posted In Bob's Blog (MALG updates)

With just 24 hours to go until our inaugural MALG Virtual Summit, here’s everything you need to know!

We now have in excess of 230 delegates signed up, making this our biggest and best event yet and demonstrating just how important it is that we continue to ‘work together to improve the lives of people in debt’, especially in such challenging times.

The theme of the day is innovating to meet increasing demand as a result of the Coronavirus pandemic‘ and those of you who have signed up and purchased tickets should now have received joining instructions with links for the main event and individual breakout sessions. If you haven’t received these, please check your junk folder and if you still need them, email info@malg.org.uk before close of play today as we will not have the capacity to assist you in the morning. Please don’t test the links just yet as the rooms won’t open until the start of the event but it is advisable to test all your equipment and internet connection to ensure that you will be able to see, hear, and most importantly, participate in active debate.

Delegates will have the opportunity to select their preferred choice of breakout session on the day. Please ensure you have taken the time to read through the programme in advance here to choose the most relevant content for you.

Please remember to follow the action and tell your followers that you’re taking part on Twitter and LinkedIn using the hashtag #malgvirtualsummit.

Finally, thank you again to our headline sponsor Intrum and other sponsors Lester AldridgeCDER GroupLantern, Dukes Bailiffs, and Computershare for helping to make the event possible.

Reminder: MALG and Money Advice Trust Data Protection & Vulnerability Guidance launch

Another key date for your diary is Wednesday 4 November 2020 10-11am when the Money Advice Trust is launching our new joint ‘Vulnerability, GDPR, and disclosure: A practical guide for creditors and advisers’.

On the webinar, the authors of the guide, Chris Fitch – Money Advice Trust Vulnerability Lead Consultant – and Robert Bell – a data protection expert, will explore the overlap between data protection compliance and vulnerable customer regulation. They will be joined by Paul Smee, Chair of MALG, Nina Best, Senior Legal Counsel and Data Protection Officer, Capital One and Dan Holloway, Writer and Lived Experience Expert, to discuss how firms can meet GDPR regulation and support vulnerable customer needs.

The new guide, launched as part of the webinar, seeks to help firms achieve this by striking the right balance between human experience and data.

The creation of the guide has kindly been supported by NatWest Group, Shoosmiths, Vision Blue, Financial Wellness Group, PayPlan and Experian.

Find out more and register for the webinar on our website.

The brand new MALG East Anglia group will be holding its first meeting on 3 December 2020 with speakers from Nationwide Building Society, Northumbrian Water and Cambridge Council. The meeting will take place via Zoom and be open to existing MALG members with the invite to be sent out shortly. If you are interested in joining the group, please email info@malg.org.uk to register your interest.