UK Consumer Lending Payment Trends report published

A new report informed by proprietary consumer research and backed by Acquired.com on UK Consumer Lending Payment Trends has been published.

The report finds that:

• 68% of prime borrowers had enough money in another account at the time of a missed payment,
• 75% of near-prime borrowers are managing two or more loans simultaneously, and
• One-third of borrowers aren’t sure how their recurring payments are processed

It says that, in an age where consumers manage multiple credit relationships, expect seamless digital journeys, and rely on a variety of payment methods, many lenders are still using outdated payment systems that cause friction – and missed opportunities.

The feedback from 500 UK lending consumers explores the fundamental shifts in borrower behaviour and what they mean for lending collections strategies in 2025 and beyond.