The MALG North West Regional Members Meeting is now being held face to face on Tuesday 25 November 2025 from 10.00 – 14.00. Thank you to our members at JT Maxwell who have agreed to sponsor and host this meeting at their premises: BizSpace Oldham Hollinwood, Hollinwood Business Centre, Albert Street, Oldham OL8 3QL.
The theme of this meeting will be around ‘A Deep Dive into Energy Debt‘
All eligible Members will receive an invitation via email and this will include the members password required to register your place.
Agenda
- 10.00 – 10.30 Arrival, Registration & Networking
- 10.30 – 10.40 Welcome & Introductions
- 10.40 – 11.00 View from an Adviser’s Perspective
-
-
-
-
-
-
-
-
- Dave Burdis, Debt Adviser – Salford City Council
-
-
-
-
-
-
-
-
- 11.00 – 11.20 Insights from Latest Project with University of Bristol and the Client Experiences of Energy Debt
-
-
-
-
-
-
-
-
- Helen Handzel, Sector Liaison Manager – StepChange Debt Charity
-
-
-
-
-
-
-
-
- 11.20 – 11.30 Group Q&A
- 11.30 – 11.50 Comfort Break
- 11.50 – 12.10 Support for Customers and How the Debt Recovery Process Works
-
-
-
-
-
-
-
-
- Danny Barr, Welfare and Vulnerable Customer Lead – British Gas
-
-
-
-
-
-
-
-
- 12.10 – 12.30 Developing a Consumer Energy Debt Advice (CEDA) Service
-
-
-
-
-
-
-
-
- Sharon Mercer, Money Advice Development Manager – Citizens Advice
-
-
-
-
-
-
-
-
- 12.30 – 12.40 Group Q&A
- 12.40 – 12.50 MALG National Update
-
-
-
-
-
-
-
-
- Bob Winnington, CEO – MALG
-
-
-
-
-
-
-
-
- 12.50 – 13.00 AOB
- 13.00 – 14.00 Networking Lunch & Close