The Enforcement Conduct Board (ECB) has published its 2026 Insight Report, which brings together data from its oversight and complaints work, as well as the twice-yearly self reported data returns that accredited enforcement firms provide. It provides a comprehensive account of enforcement process and practices in 2025 and is the first of what will be annual reports from the ECB.
The ECB was established in 2022 and became fully operational in 2025. It sets standards for accredited firms and agents, oversees their activities to ensure the standards are met, and offers a second-tier complaints service for people who feel they have been treated unfairly by an enforcement firm or agent.
Enforcement Conduct Board says:
“Reliable data on how the enforcement industry operates has never been more important. That’s why we’ve launched our first Insight Report – bringing together data from our oversight and complaints work.
“Every year, millions of people are contacted by enforcement agents, and firms collect over £1bn in debts, mostly from unpaid parking and traffic fines and council tax. The vast majority of cases are handled professionally, but tens of thousands of people still have a poor experience – including many who are vulnerable.”