Money Advice Trust publishes new research on how people in debt are coping with the impact of Covid-19
The Money Advice Trust has published a new report on how people in debt are coping with the impact of Covid-19, using stories from the debt advice frontline. The qualitative report brings highlights examples from callers to National Debtline and Business Debtline on how they are dealing with the Covid-19 outbreak. It aims to shed […]
Read MoreLending Standards Board shares insights into the role of life experience on contact centre staff and customer outcomes
The Lending Standards Board has published an insights report looking at the role of credit sector staff ‘life experience’ in the service their customers receive. The report cites examples such as a customer who says they are getting divorced benefiting from speaking to an adviser who had experienced similar events and may therefore understand the […]
Read MoreNew report: Low income consumers pay a ‘poverty premium’ equivalent to three months’ worth of food
People struggling with money are paying an extra £478 for essentials like energy, credit and insurance because of the poverty premium, according to new research by the University of Bristol’s Personal Finance Research Centre. The Fair By Design study of 1,000 low income households [1] accessing the services of national poverty charity Turn2us, shows that poorer households are […]
Read MoreIPPR examines financial impacts of Covid-19 with ‘helping households in debt’ report
Policy think-tank IPPR has published a new report which examines the financial impacts of Covid-19 on people in different demographic groups and regions of the UK and explores the experiances of debt and household finances before and during the pandemic. The ‘Helping households in debt’ report sets out recommendations which focus on actions to mitigate […]
Read MoreEnforcement agents prove essential for funding local services
Following speculation about the resumption of enforcement visits, Russell Hamblin-Boone, Chief Executive of the Civil Enforcement Association (CIVEA), shares his thoughts and exclusive findings regarding current civil enforcement conduct and outcomes in a new report: When the government implemented plans for a phased lifting of the lockdown restrictions, CIVEA recognised that it was not responsible […]
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